Product Manager, Travel Insurance

YOU DONT JUST MANAGE PRODUCTS YOU PROTECT JOURNEYS.

The Opportunity
Are you passionate about protecting people when it matters most At AMA our travel insurance products exist to ensure members have the right coverage and peace of mind every time they travel from a weekend road trip to an international adventure. As AMAs Product Manager Travel Insurance youll be accountable for the full lifecycle and commercial performance of AMAs travel insurance portfolio including Travel Medical and Trip Cancellation products across individual multi-trip annual and group travel plan types.

This is a strategic hands-on role where youll own product strategy financial performance digital funnel growth in-centre sales results across both Travel and Insurance Agency lines and the end-to-end vendor relationship with Orion.

Youll be the central point of accountability for member-facing travel insurance outcomes helping protect AMA members as they explore the world by ensuring they have access to appropriate coverage clear product information and a seamless purchase experience.

Working cross-functionally with Marketing Digital Experience Finance Centre Performance and external partners youll help deliver sustainable portfolio growth while keeping member value at the heart of every decision.

A Place to Belong
AMA is more than a workplace; its a family. Together we help protect the things that matter most to our more than one-million memberseverything from roadside safety to retail savings food security to childhood well-being. And with operations that span automotive registries travel insurance and more the opportunities to grow with us are almost limitless!

Building on a century of proud service in Alberta communities were passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team youll enjoy:

• Competitive salary and flexible benefits with five packages to choose from and up to $3000 in health and wellness spending accounts.
• Employer-paid retirement savings program including 5% AMA contribution and 5% matching.
• Employee-exclusive discounts on travel insurance memberships driver education registry services and more.
• Free travel medical insurance for you and your immediate family.
• Ongoing professional development with unlimited learning opportunities and dedicated time for personal growth.
• Paid vacation and personal days including three weeks of vacation to start a Me Day a Volunteer Day and the option to purchase additional vacation time.
• Flexible work models that make sense for your lifestyle.
  

Who You Are

• Youre a strategic product leader who can translate market intelligence member insights and financial data into a clear multi-year product roadmap.
• Youre comfortable owning performance targets budgets forecasts pricing recommendations and product profitability.
• Youre a data-driven decision maker who knows how to interpret financial digital and operational metrics to uncover opportunities and solve problems.
• Youre passionate about member experience and understand how thoughtful product design clear communication and seamless channels help members feel protected when they travel.
• Youre a confident relationship manager who can hold external partners accountable while building productive positive working relationships.
• Youre a collaborative leader who can influence without authority across Marketing Digital Experience Finance Centre Performance Legal Compliance and senior leadership.
• You know how to coach support and develop others while keeping the broader business goals in focus.

How Youll Make an Impact

• Define and own the multi-year product strategy for AMAs travel insurance portfolio aligned to AMAs growth retention and profitability objectives.
• Build and maintain a prioritized product roadmap covering new product development coverage enhancements pricing adjustments and channel improvements.
• Own the development and monitoring of budgets forecasts and P&L analysis for the travel insurance portfolio including revenue loss ratios margin and overall profitability.
• Lead the annual pricing process for member-facing travel insurance products in collaboration with Orion and internal Finance partners.
• Own conversion performance and optimization of the end-to-end digital sales funnel ensuring a seamless member experience from quote initiation through to policy issuance.
• Identify friction points in the digital journey and partner with Digital Experience to improve usability reduce drop-off and increase conversion through each stage of the funnel.
• Directly manage the Travel Insurance Sales Manager providing coaching goal-setting performance oversight and professional development support.
• Hold accountability for in-centre sales results across both Travel Insurance and Insurance Agency products ensuring the channel delivers against revenue and member conversion targets.
• Serve as AMAs primary relationship owner for Orion managing the day-to-day partnership overseeing contract compliance and holding the vendor accountable to agreed-upon service levels and performance measures.
• Review competitive analysis industry trends member feedback NPS data digital analytics and claims trends to turn market intelligence into actionable product and channel decisions.
• Partner with Marketing to deliver integrated go-to-market plans for new products enhancements and pricing changes including campaign strategy segmentation channel mix and launch timelines.
• Present portfolio performance financial results competitive insights and strategic recommendations to senior leadership on a regular basis.

What You Bring to the Table

• Minimum 57 years of progressive experience in product management insurance marketing financial services or a related field.
• Experience managing or working within a travel insurance or P&C insurance environment is strongly preferred.
• Demonstrated experience owning digital sales funnels and driving conversion performance.
• Experience managing vendor relationships with accountability for performance and commercial outcomes including pricing.
• Prior people management experience is required.
• Post-secondary education in Business Marketing Finance or a related field
• Proficiency with Microsoft Office suite and digital analytics tools such as Google Analytics Power BI or Tableau.
• Youll also bring:
  • Strong understanding of digital product management principles sales funnel analytics and conversion optimization techniques.
  • Financial management skills including P&L ownership pricing analysis budgeting and forecasting.
  • Strong analytical and problem-solving skills with the ability to interpret financial digital and operational data to drive sound decisions.
  • Advanced communication skills including executive-level presentations stakeholder influence negotiation and consensus-building.
  • Strong organizational and planning skills to support product development vendor management and channel performance.
  • General knowledge of travel insurance products coverage structures exclusions and regulatory requirements in the Canadian P&C insurance market.

Belonging Matters Here
AMA is committed to providing an inclusive respectful and accessible environment. If you require an accommodation at any time during our recruitment process please contact . Well work with you feel supported throughout your journey with us.

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WORK MODEL:

In-Office

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We thank all applicants for their interest; however only those selected for an interview will be contacted.

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1