Senior Software Engineer

Job Description:

At Remitly we believe everyone deserves the freedom to access move and manage their money wherever life takes them. Since 2011 weve tirelessly delivered on our promise to customers sending money globally providing secure simple and reliable ways to manage their money ensuring true peace of mind. Whether its supporting loved ones back home growing a business across continents or pursuing new opportunities abroad were not just here to move money were here to move our global customers forward.
Were looking for builders reimaginers and global thinkers who want to work at the intersection of technology trust and transformation. If thats you and youre ready to do the most meaningful work of your careerwe invite you to join over 2800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders.

About the Role

The Customer Success Engineering team is dedicated to providing a seamless support experience for Remitly customers worldwide. We empower our global operations teams to ensure customers get the help they need whenever they need it. As a member of this team you will be directly responsible for enhancing both the customer and agent experience ensuring frictionless access to support.

As a Senior Software Development Engineer you will focus on driving innovation and expanding our new next-generation Customer Success platform by architecting new workflows and launching entirely new high-impact capabilities. You will build rich intuitive user experiences that empower our agents and customers alike while capitalizing on unique opportunities to integrate Agentic AI for inbound contact handling and back-office automation. This is a high-visibility role perfect for someone passionate about making a significant impact eager to take on ownership and driven to learn. You will be responsible for workflows that immediately impact our core user experiences while working in tandem with world-class Product and cross-functional engineering teams.

You Will:

• Lead the technical strategy and systems of the Customer Success Technology engineering team.
• Contribute to the architecture and technical roadmap of our software systems balancing short-term goals with long-term scalability and maintainability.
• Uphold our high engineering standards and bring consistency to the many codebases and processes you will encounter.
• Collaborate with product managers designers and fellow engineers to understand requirements and translate them into scalable high-quality software solutions.
• Architect and implement solutions for complex ambiguous problems encompassing frontend interfaces backend systems and agentic AI applications to deliver rich user experiences optimized contact handling and back-office automation.
• Troubleshoot and debug issues perform root cause analysis and implement solutions to ensure the reliability and performance of our applications
• Report directly to an Engineering Manager within the Customer Success Technology organization.

You Have:

• Bachelors degree in Computer Science Engineering or related field; or equivalent work experience.
• 6 years of experience in software engineering in a team environment
• Experience as a lead working on both the frontend backend and anything it takes and delight users both internally and externally
• Experience leading other engineers on large features in collaboration with Product Management and other partners.
• Exposure to DevOps practices and CI/CD pipelines
• Hands-on experience leveraging modern AI development tools (such as Claude Code GitHub Copilot or Cursor) to accelerate development debugging and code optimization.
• Bonus: Experience or exposure to AI engineering applications is a plus!

Compensation Details. The starting base salary range for this position is $152000 to $190000 Canada Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered as well as other financial benefits and total compensation components offered with this role.

Our Benefits:

• 4 weeks vacation
• Health dental and vision RRSP plan with company matching
• Paid parental medical military and family care leave
• Mental Health & Family Forming Benefits
• Employee Stock Purchase Plan (ESPP)
• Continuing education and travel benefits

Our Connected Work Culture: Driving Innovation Together

At Remitly we believe that true innovation sparks when we come together. Our Connected Work Culture fosters dynamic in-person collaboration where ideas ignite and challenging problems find solutions faster. For corporate team members we have an in-office expectation of at least 50% of the time monthly typically achieved by coming in three days a week. This creates a consistent meaningful overlap that supports team norms and business needs. Managers also have the flexibility to set higher expectations based on their teams specific needs. These intentional in-office moments are vital for deepening relationships fueling creativity and ensuring your impact is felt where it matters most.

Remitly is an E-Verify Employer

At Remitly we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates in full compliance with applicable laws and regulations.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Required Experience:

Senior IC

Employment Type : Full-Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 152000 - 190000