Field Case Manager (15month contract)

Our team members are at the heart of everything we do. At Cencora we are united in our responsibility to create healthier futures and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

POSITION SUMMARY:

The AbbVie Care Field Case Manager (FCM) plays a vital role in guiding patients healthcare providers and

program partners throughout the patients journey on medication. Working primarily from a dedicated home office

the FCM also visits healthcare professionals and clinics as needed offering a balance of remote work and

meaningful in-person connections.

As an FCM you will ensure every step of the patient journey is well-coordinated and truly patient-centered. You

will collaborate with healthcare providers tackle challenges and advocate for patients using your communication

and organizational skills to make a real impact. This is a dynamic role where you will solve real-world problems

build strong professional relationships and make a genuine difference in peoples lives all while enjoying a stable

and flexible work environment.

PRIMARY DUTIES AND RESPONSIBILITIES:

Serves as the primary contact for physicians.

Communicates with patient as needed and program stakeholders building and maintaining trusted relationships in your designated area.

Educates healthcare providers and their staff on program services patient support resources and help navigate therapy reimbursement and enrollment processes.

Reviews patient charts and ensure completion of all required documentation including special authorizations enrollment forms and prescription renewals.

Takes full ownership of the special authorization process ensuring timely accurate submissions and expert guidance for reimbursement.

Provides ongoing communication updates and guidance to physicians regarding patient status and any program changes or best practices.

Adapts program elements to meet the unique needs of healthcare providers personalize support for both in clinic and remote care and proactively identify and address areas for quality improvement.

Other duties as assigned.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

Registered Nurse (RN) or related degree (BSc in Pharmacy or other Science degrees) or equivalent

transferable skills.

Knowledge of public or private third-party reimbursement arena.

Bilingualism is an asset (requirement for province of Quebec).

Previous Case Manager experience is an asset.

MINIMUM SKILLS KNOWLEDGE AND ABILITY REQUIREMENTS:

Exceptional customer service and interpersonal skills

Ability to manage multiple tasks and priorities at once

Comprehension of medical terminology

Strong analytical and organizational skills

Ability to engage with a physician and his/her staff as a trusted and well-i formed medical counterpart

Excellent time management skills & sense of urgency

Ability to collaborate effectively with program associates

Ability to work autonomously in a remote setting

Ability to communicate effectively both orally and in writing and in both English and French (oral and written) for the Quebec and New Brunswick Provinces

Detail and results oriented

Ability to adapt to change and ambiguity

Strong computer skills and knowledge of Microsoft Office

Ability to attend Continuous Healthcare Education (CHE) events with HCPs which may occur outside regular business hours

Hold and maintain a valid non-expired unrestricted drivers license and car.

Adhere to Performance Standards and Procedures required by the program

Must have a private dedicated home office space that accommodates equipment supplied by Innomar Strategies

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an associate encounter while

performing the essential functions of this job. Reasonable accommodations may be made to enable individuals

with disabilities to perform the essential functions:

The noise level in the work environment is generally quiet.

PHYSICAL AND MENTAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an associate to successfully

perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential functions:

1. Sedentary physical activity requiring reaching sifting lifting finger dexterity grasping feeling repetitive

motions talking and hearing.

2. Visual requirement is for close vision distance vision peripheral vision and ability to adjust focus.

3. 75% or more time is spent looking directly at a computer.

4. Associate is frequently required to stand walk (or otherwise be mobile).

5. Ability to deal with stressful situations as they arise.

What Cencora offers

We provide compensation benefits and resources that enable a highly inclusive culture and support our team members ability to live with purpose every addition to traditional offerings like medical dental and vision care we also provide a comprehensive suite of benefits that focus on the physical emotional financial and social aspects of wellness. This encompasses support for working families which may include backup dependent care adoption assistance infertility coverage family building support behavioral health solutions paid parental leave and paid caregiver leave. To encourage your personal growth we also offer a variety of training programs professional development resources and opportunities to participate in mentorship programs employee resource groups volunteer activities and much more.

Full time

.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.

The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment requested AmerisourceBergen will accommodate people with disabilities during the recruitment assessment and hiring processes and during employment.

Salary Range*

81428 - 131428 CAD

This posting is intended to fill an existing vacancy for our Field Case Manager (15month contract) role.

Affiliated Companies:Affiliated Companies: Innomar Strategies

Required Experience:

Manager

Employment Type : Full-Time
Experience: years
Vacancy: 1