Commercial Accounts Representative

Who We Are

At OPENLANE we make wholesale easy so our customers can be more successful. We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles. We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values

• Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
• Relentless Curiosity. We seek to understand and improve our customers' experience.
• Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
• Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement

We're Looking For

We are seeking a National Commercial Account Coordinator with experience in efficiently managing, reporting and scheduling the inventory and sale of vehicles through OPENLANE's platforms. As part of a National Account team, you will support the administration of assigned accounts across all 14 Vehicle Logistic Centers (VLC’s) in Canada. You'll liaise with local VLC contacts to support the vehicle and personal property redemption process for repo units.

You Are

• Organized: You will manage a range of accounts, ensuring customer SLA's are consistently met and manage communication flow.
• Collaborative: You work closely with other teams and stakeholders to identify and address concerns.
• Detail Oriented: You ensure sales vehicles meet account specifications.
• Customer-Focused: You provide prompt, courteous service and resolve customer issues in a friendly manner.
• Adaptable: You demonstrate flexibility in handling changing work environments.
• Proactive: You identify and address areas of concern, involving leadership as necessary.

You Will

• Manage the Sales & Inventory Lifecycle: Coordinate the sale of commercial vehicles by determining vehicle lineups, generating sales agreements, and negotiating pending bids. You'll also ensure vehicles meet specifications by assessing condition reports and obtaining authorization for repairs.
• Handle Data & Systems Administration: Accurately enter and manage data in our systems, including vehicle information, registrations, transportation requests, and vehicle status updates through our portal.
• Drive Customer Communication & Support: Ensure customer satisfaction by communicating with clients, identifying and resolving issues in a timely manner, and responding to inquiries related to the repossession/redemption process.
• Perform Financial & Reporting Duties: Generate inventory and sales reports from our systems. You will also process payments, file sales transactions, and transmit sales reports and EFT wire transfers.
• Collaborate and Provide Team Support: Work closely with other Commercial Account Reps to train as a backup for other accounts and support other administrative tasks as required.

Must Haves

• High school education or equivalent
• 1-3 years of related experience in account coordination
• Tech-savvy and comfortable using Google Suite
• Strong customer service and communication skills
• Excellent organizational and time management skills
• Able to work with minimal supervision, contributing to team results

Nice to Haves

• Prior experience in commercial account management is a definite asset
• Prior experience within the automotive remarketing industry
• Experience with AMS, VTrace, and other OPENLANE systems
• Ability to identify value-added repairs and services is an asset
• Bilingual in English and French would be considered an asset

This role may require you to interact with customers, leaders, and colleagues in Quebec, other provinces, or other countries who may not speak French.

Compensation

Compensation Range of Hourly: $20.00 - $25.00

OPENLANE makes wholesale easy so our customers can be more successful. Our end-to-end platform serves the remarketing needs of the world's largest OEMs, dealers, fleet operators, rental companies and financial institutions. We're a technology company delivering next generation tools to accelerate and simplify remarketing. We're an analytics company leveraging data to inform and empower our customers with clear, actionable insights. And we're an auction company powering the world's most advanced digital used vehicle marketplaces. In 2021, OPENLANE sold nearly 2.6 million vehicles valued at over $40 billion through our auctions and generated approximately $2.3 billion in revenue. Our integrated digital marketplaces and vehicle logistics centers reduce risk, improve transparency and streamline the experience for customers in about 75 countries. OPENLANE continues to make investments in innovation, strategic acquisitions and integrations to better serve our customers. Headquartered in Carmel, Indiana, OPENLANE has about 5,000 employees and maintains business units across North America, Europe, the Philippines and Uruguay. Together, the OPENLANE brands provide a complete remarketing solution for our customers.

OPENLANE is an equal opportunity employer and a drug-free workplace.

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