Service dispatcher

A leading company in the building mechanical systems industry is actively seeking an experienced professional to fill its Service Dispatcher position in Montreal.

Summary Description

Are you known for your legendary composure, logical thinking, and meticulous organization? Our client, a major player in commercial and industrial refrigeration, is looking to hire an experienced professional capable of coordinating the day-to-day operations of its technical team. In this role as **Service Dispatcher** in **Montreal**, you will be the operational heart of the branch. This position offers the stability you’re looking for thanks to an exclusive weekday schedule (Monday through Friday), within a 100% on-site work environment where collaboration and teamwork are valued.


Advantages
Benefits of this role:

* Attractive salary range between $60,000 and $80,000, depending on your level of expertise.
* Annual bonus based on overall, departmental, and individual performance.
* Comprehensive group insurance coverage with direct and unlimited access to a state-of-the-art telemedicine platform.
* Generous retirement plan (Desjardins options at 2% or FTQ).
* Annual allowance of $500 dedicated entirely to your health and well-being.
* Three days of paid sick leave (24 hours) available from the start of the fiscal year.
* Professional training fully paid by the employer to support your career advancement.
* Annual allowance for company-branded clothing.
* Dynamic company culture with an active social committee, team-building activities, and free unlimited drinks on-site.

Responsibilities
* Handle customer calls and carefully open and close work orders.
* Plan, optimize, and schedule the work of a dozen refrigeration technicians to maximize route efficiency and minimize travel time.
* Collaborate continuously with managers in the commercial and industrial divisions to ensure the smooth operation of maintenance and repair services.
* Manage emergency calls (priorities 0 through 4) by accurately assessing the time required for each service call.
* Analyze and update operational records using the MB logistics platform and mapping tools.
* Handle the administration of hazardous materials transport forms and coordinate the issuance of certification cards (propane, technical training) with suppliers.

Qualifications
Required Qualifications

* Solid, proven experience in service dispatch in a related field (refrigeration, HVAC, plumbing, or building mechanics).
* Excellent ability to manage priorities, high stress tolerance, and the ability to remain calm during seasonal peak periods.
* Strong logical thinking skills for the geographic optimization of service routes.
* Strong proficiency with computer-based dispatch and geolocation tools.
* Training in building mechanics (DEP or DEC) or knowledge of technical terminology (standards, types of gases) is a significant asset.

Justification for the Language Requirement:
Fluency in English is required for this position. Due to the company’s significant business expansion and diversification of its market share, the incumbent is expected to interact daily—both verbally and in writing—with a growing English-speaking clientele located outside the immediate region or from Canada-wide companies. French alone is not sufficient to meet the service requirements of this specific clientele.

Summary
Application Instructions

Does this professional opportunity align perfectly with your aspirations and profile? Don’t miss this chance to grow within a well-structured and people-oriented organization. Send your resume today directly by email to Elisabeth Parent at the following address: **elisabeth.parent@randstad.ca**. Your application will be treated with the strictest confidentiality.

Referral Program

Do you know someone who’s a rare gem? Our agency highly values your network of contacts. You may be eligible for an attractive referral bonus for any recommendation of a qualified candidate that officially leads to a hire for this position.

Programme de référencement

Vous connaissez la perle rare ? Notre agence valorise grandement votre réseau de contacts. Un bonus de référencement attractif peut vous être offert pour toute recommandation de candidat qualifié menant officiellement à une embauche pour ce mandat.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.