SITECH Technology Support Specialist

Description

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What You'll Do

Deliver Exceptional Customer Support

• Provide expert technical support for SITECH and Caterpillar technology products and solutions.

• Respond to customer inquiries via phone, remote support, and onsite visits in a timely and professional manner.

• Diagnose, troubleshoot, and resolve software, hardware, and system issues to minimize customer downtime.

• Recommend corrective actions and practical solutions that help customers maximize productivity.

• Document support cases, solutions, and customer interactions using company systems.

• Coordinate with internal service teams and escalate complex technical issues when required.

Lead Customer Training & Technology Adoption

• Identify customer learning needs and deliver tailored training programs.

• Support implementation and deployment of new technology solutions at customer sites.

• Conduct hands-on training for operators, surveyors, project managers, and other end users.

• Mentor colleagues and provide product and process training to internal team members.

• Continuously expand product knowledge and maintain expertise across a rapidly evolving technology portfolio.

Support Sales & Customer Success

• Partner with Technology Sales Representatives to understand customer challenges and business objectives.

• Conduct product demonstrations showcasing technology capabilities and return on investment.

• Help customers identify solutions that improve efficiency, accuracy, and operational performance.

Manage Technology Assets

• Maintain accurate inventory records for demonstration equipment, rental units, tooling, and technology assets.

• Track equipment loaned or rented to customers and ensure proper inventory controls.

Build Strong Relationships

• Develop trusted relationships with customers, suppliers, and internal stakeholders.

• Contribute to high customer satisfaction through responsive service and a solutions-focused approach.

• Provide valuable feedback on product performance, failure trends, and serviceability improvements.

What We're Looking For:

✔️ 5+ years of experience in surveying, civil construction, mining operations, engineering, or a related field

✔️ Diploma or certification in Civil Engineering, Geomatics, or related discipline preferred (equivalent experience considered)

✔️ Strong understanding of surveying principles, construction workflows, machine control, and technology deployment

✔️ Experience with:

• SITECH and Caterpillar technology solutions

• Trimble Business Center

• VisionLink

• Trimble UTS and advanced survey products

• CAT Grade Control and machine control technologies

• GPS/GNSS systems and applications

✔️ Strong communication, presentation, and customer engagement skills

✔️ Experience delivering customer training and technology demonstrations

✔️ Ability to work independently, manage priorities, and thrive in a fast-paced environment

Nice-to-Have Experience

• Heavy equipment knowledge (Dozers, Graders, Excavators)

• AutoCAD Civil 3D, Trimble Business Center, or other civil engineering software

Why Finning?

At Finning, you'll work with cutting-edge technologies that are transforming the construction, mining, and infrastructure industries. You'll join a team that values innovation, collaboration, and continuous learning while providing opportunities to grow your technical expertise and career.

Ready to help customers build smarter, safer, and more productive job sites? Apply today. 🚜📡📈

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.