Documentation Specialist

Location: Waterloo Region Job Type: Full-Time Industry: Manufacturing

Overview Are you exceptionally organized, detail-oriented, and known for maintaining high standards in everything you do?

Our client is a highly respected, well-established manufacturer in the Waterloo Region with a long history of quality, innovation, and operational excellence. They are seeking a Manufacturing Systems & Documentation Specialist to bring structure, accuracy, and continuous improvement to manufacturing documentation, processes, and reporting systems.

This is an excellent opportunity for a professional who thrives on organizing information, improving workflows, documenting processes, and supporting manufacturing operations through strong systems, data, and process discipline.

About the Role The Manufacturing Systems & Documentation Specialist is responsible for the organization, maintenance, and continuous improvement of:

• Technical documentation
• Manufacturing records
• Process knowledge
• Production data
• Workflow systems

The successful candidate will transform complex or fragmented information into clear, accurate, and user-friendly systems that support operators, supervisors, engineers, quality teams, and leadership.

Key Responsibilities

Manufacturing Documentation & Document Control

• Develop and maintain SOPs, work instructions, product specifications, process documentation, troubleshooting guides, and manufacturing reference materials
• Manage document control processes and ensure records remain accurate, current, and compliant
• Maintain Bills of Materials (BOMs), specifications, and manufacturing process documentation

Knowledge Management & Process Documentation

• Capture and organize operational knowledge from engineering, quality, and production teams
• Convert informal and undocumented knowledge into structured, searchable documentation
• Develop and maintain a centralized manufacturing knowledge system

Continuous Improvement & Workflow Optimization

• Document manufacturing, quality, engineering, and support workflows
• Identify opportunities to standardize, streamline, automate, and improve business processes
• Support process improvement initiatives across departments

Quality Systems & Corrective Actions

• Support non-conformance investigations and corrective action activities
• Document findings and maintain supporting records
• Ensure process documentation is updated following changes or corrective actions

Training & Manufacturing Systems Support

• Develop training materials, onboarding documentation, job aids, and process guides
• Support implementation and enhancement of digital manufacturing reporting systems
• Assist with adoption of operational systems and best practices

Data Analysis & Reporting

• Compile, validate, analyze, and report production data from ERP, MRP, and manufacturing systems
• Develop reports that support operational decision-making and performance improvement
• Maintain data integrity and reporting accuracy

Qualifications

• 3+ years of experience in manufacturing, technical documentation, document control, quality systems, engineering support, process improvement, or a related field
• Experience working in a manufacturing environment is required
• Strong document control, process documentation, and organizational skills
• Proficiency with ERP/MRP systems, Microsoft Excel, databases, reporting tools, and digital business systems
• Excellent written communication skills with the ability to create clear and concise documentation
• Proven ability to manage recurring responsibilities with exceptional accuracy and follow-through
• Post-secondary education in Business Administration, Operations Management, Engineering Technology, Applied Science, Quality, or a related discipline is preferred

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