Clinical Manager, Crisis Management Services

You will lead and support a network of clinicians, ensure high-quality service delivery, contribute to program development, and support national crisis response coverage, including after-hours operations. In this role you will report to the CMS Clinical Manager and Team Lead.

What You'll Be Doing

• Lead, coach, and support clinicians and associates across the assigned region.
• Oversee the delivery, quality, and performance of Crisis Management Services (CMS).
• Recruit, onboard, train, and provide clinical consultation to network clinicians.
• Manage regional clinical resources and respond to customer and operational needs.
• Collaborate with leadership on strategy, program development, and service improvements.
• Ensure services meet quality, accreditation, client satisfaction, and financial objectives.
• Participate in on-call rotation and provide expertise in crisis intervention, trauma-informed care, and case management.

What We're Looking For

• Master’s Degree in Social work, Counselling, or Psychology, with professional registration.
• Minimum 5 years of clinical counselling experience in crisis and trauma and 1 year in a supervisory or management role.
• Expertise in crisis management, trauma-informed care, quality assurance, and clinical service delivery.
• Experience ensuring compliance with professional, legal, ethical, and accreditation standards.
• Strong leadership, communication, presentation, organizational, and stakeholder management skills.
• Proficiency with Microsoft Office (Word, Excel, and PowerPoint).
• Proven ability to drive service excellence, accountability, and continuous improvement.
• French fluency is strongly preferred; bilingual candidates will be prioritized.

This position is primarily remote, with periodic travel to the office for meetings and team collaboration.

As part of our commitment to the health and safety of our patients, staff and community from COVID-19, subject to any accommodation required by applicable human rights legislation, Homewood Health Centre requires that all staff have received all required doses of a COVID-19 vaccine approved by Health Canada.

Why Work With Us

Homewood Health is Canada’s largest and leading service provider for medically focused, evidence-based treatment of mental health and addiction disorders. Our organizational culture values service excellence, integrity, collaboration and innovation. Our people make a difference!

As an equal opportunity employer, Homewood Health is committed to employment accessibility, diversity, equity and inclusion. For this reason, we encourage applications from members of equity-seeking groups including women, racialized and indigenous communities, persons with disabilities, and persons of all sexual orientations and gender identities/expressions.

Join us at Homewood Health and be part of a diverse team helping Canadians live healthier, more productive and fulfilling lives.

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