Team Leader, Commercial Client Experience, Real Estate

Team Leader, Commercial Client Experience, Real Estate

Sep 9, 2026 Location:

Burnaby, British Columbia, CA

We put our people first. As an employer of choice, Acera Insurance, offers an outstanding workplace and employee culture that creates valuable opportunities for all employees.

Our people are:

• Encouraged to challenge the status quo and never stop learning in their commitment to excellence.
• Empowered with a sense of accountability and autonomy to take ownership of their work.
• Treated with respect and act with integrity by putting clients, colleagues, and community first.
• Recognized for their achievements and celebrate festivities, big and small, to make work fun.

We also proudly offer most employees the opportunity to become owners. With over 700 employee owners, Acera Insurance is the only Canadian brokerage that is widely owned by its employees. Our employee owners have a vested interest and get to share in Acera Insurance’s success — which they make possible.

Join our award-winning network of over 1,300 professionals across Canada and change the way people feel about insurance.

TEAM LEADER, COMMERCIAL CLIENT EXPERIENCE, REAL ESTATE

Job Details

Status: Full-Time

Location: Burnaby, BC

Pay Range: Acera’s total compensation offerings are based on pay for performance that recognizes exceptional individual and company performance. The typical hiring range for this position is from $90,000 - $115,000 CAD annually; the pay offering is based on location and will vary depending on related education, insurance experience, proven knowledge, skills, and internal equity.

Summary:

The Team Leader, Commercial Client Experience, Real Estate reports to the Managing Director Commercial Operations, BC/YT and oversees the daily operations and workflow of the members on our Real Estate team.

Essential Functions:

• Fostering a collaborative and positive team environment.
• Supporting continuous learning and development of individuals and teams.
• Organising the onboarding, training, optimization, and career development for Client Advisors and Associates.
• Collaborating with the Director of Real Estate and People & Culture team to ensure appropriate support across the sales team.
• Supporting recruitment, selection, and workforce planning processes.
• Motivating and supporting team members through performance management and professional development.
• Providing coverage for Client Advisors and Associates responsibilities during peak periods or as needed.
• Managing workflows, resource allocation and coordinating with other departments/teams to optimize processes.
• Communicating Real Estate Programs process or policy changes to Acera-wide Real Estate Client Advisors and Associates.
• Conducting audits, reviewing files, and reporting on key metrics to support continuous improvement
• Other duties as required.

Qualifications:

• Level 2 BC General Insurance License.
• Demonstrated leadership skills and commitment to continuous improvement.
• Minimum two years of experience working on commercial accounts.
• Experience working with EPIC would be considered an asset.
• Intermediate to Advanced with Microsoft Office programs, primarily Excel.
• Strong organizational skills and adaptability to workflow or procedure changes.
• Excellent customer service and conflict resolution skills.
• Strong knowledge of market conditions, insurance products and policy wordings.
• Ability to maintain a positive attitude and professional working relationships with clients, underwriters, and colleagues.

Acera Insurance is the largest independent, employee-controlled brokerage in Canada. We are proudly 100% Canadian owned and operated. With over 70 locations across British Columbia, Alberta, Saskatchewan, Ontario, Nova Scotia, and the Yukon, $1.4 billion in gross written premium, and $1.3 billion group retirement savings assets under management, our team provides individuals, families and businesses unbiased insurance and risk management solutions that have a distinct Canadian perspective. Our collaborative work structure combines our people’s strength and expertise to offer greater value, knowledge, and resources to our personal and commercial clients nationwide, including comprehensive group benefits.

Acera Insurance is an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply.