Bring your energy to Aggreko as The Customer Engagement Lead in Edmonton Vancouver Brampton other locations as required.
Power without pause. Heating cooling and oil-free air without end. We keep our customers worlds on.
From world-class events that last a few weeks to mining operations and remote communities who rely on us for decades.
What youll do:
responsible for strengthening customer relationships by improving the end-to-end customer experience through operational excellence proactive engagement and continuous improvement.
Develop and maintain strong relationships with key customers acting as a trusted advisor and primary escalation point for service-related opportunities.
Proactively engage customers to understand business needs measure satisfaction gather feedback and identify opportunities to improve value delivered.
Lead customer reviews feedback discussions and action plans to strengthen partnerships and retention.
Identify trends in customer concerns and translate insights into operational improvements.
Partner with operations teams to improve processes service consistency responsiveness and customer outcomes.
Collaborate with leaders to resolve customer challenges and drive sustainable solutions.
Support change initiatives that impact customer experience and operational performance.
You are:
5 years of experience in customer success operations account management service delivery or a related field.
Strong understanding of operational processes and how they impact customer outcomes.
Proven ability to build relationships with customers and internal stakeholders at all levels.
Experience using data and insights to identify opportunities and drive improvements.
Strong problem-solving communication and influencing skills.
Ability to manage multiple priorities in a fast-paced environment.
Demonstrated ability to lead initiatives without direct authority.
Heres what youll get:
Competitive compensation package
Annual bonus program tied to company and individual performance(Bonus Plan NAM 10% Annual)
No cost medical plan option available
Paid training programs
Career growth opportunities and tuition reimbursement
Safety-focused culture
Our people are can-do positive resilient and persistent. If that feels like you apply now and build your career with the people bringing energy to the world
#LI-NC1
Equal employment opportunity
We welcome people from different backgrounds and cultures and respect peoples unique skills attitudes and experiences. We encourage everyone to be themselves at work because we know thats how we do our best for each other for our customers for the communities where we work and for our careers.
We are an equal opportunity employer. If you apply for a role at Aggreko we will consider your application based on your qualifications and experience and not on your race colour ethnicity religion sex sexual orientation gender identity national origin disability or veteran status.
Customer Engagement Lead Service Operations • Edmonton, Alberta, Canada
Step into a fulfilling remote career in customer service leadership, where flexibility and growth await you.Work from home and tailor your schedule, allowing personal and professional balance.This ... Show more
Elevate customer satisfaction as a proactive Client Success Manager.Foster relationships and drive sales with tailored solutions while enjoying a flexible remote work environment.This position is c... Show more
We believe that the Monad blockchain--the performant and parallel EVM Layer 1--will help decentralized apps eat the world.Monad Foundation, a core contributor to the Monad protocol, is looking for ... Show more
A consulting firm is looking for an Operations Manager with over 18 years of experience in delivering efficiency and scalable processes.The role requires expertise in coordinating business and IT p... Show more
Lead the charge in EMEA as a Professional Services Engagement Manager.Drive customer success through tailored proposals and engagement strategies in a fully remote capacity.As a senior professional... Show more
Description: At Weyerhaeuser, our focus is as much on building our people as building our business.We are committed to creating an environment where individuals can flourish, diversities encouraged... Show more
Drive customer success in cloud security as a Technical Account Manager with iboss.Leverage your technical skills to enhance client engagement and satisfaction.In your role as a Technical Account M... Show more
A leading training solutions provider is seeking an experienced Operations Training Manager to oversee the planning and delivery of a plasma collection training program.The ideal candidate should h... Show more
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.The Revenue team drives a... Show more
A leading SaaS company is seeking a Temporary Customer Success Lead to provide maternity leave coverage.This remote role involves managing the Customer Success team, ensuring customer satisfaction,... Show more
A leading gaming company is seeking a VIP Manager to oversee a portfolio of high-value clients in Edmonton.The ideal candidate will have extensive experience in customer service and team management... Show more
A leading customer service company is seeking remote Customer Service Sales representatives to enhance client satisfaction through effective communication and support.Ideal candidates should posses... Show more
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda.Building on our roots as a world‑wide Christian church, each year we help more than 2 ... Show more
Customer Service Specialists are the team's senior resolvers, the people who take on the complex cases and the situations Associates escape.You own the hardest problems from first contact to confir... Show more
A Canadian Immigration and Recruitment company is seeking a full-time Customer Service Representative in Edmonton.The role involves maintaining professionalism, responding to customer inquiries, an... Show more
Join Kognitive Sales Solutions as an In-Store Sales Advisor, focusing on customer engagement and financial product promotion.Leverage your sales skills within a top Canadian retailer.Kognitive Sale... Show more
A leading tech-enabled business services company is looking for a Remote Customer Service Agent to assist a diverse portfolio of clients.The role is remote and involves handling customer inquiries ... Show more
A non-profit organization is seeking a collaborative Marketing Operations Manager to lead day-to-day marketing operations.The ideal candidate will have at least 3 years of marketing experience and ... Show more
Enhance operational effectiveness at ALO Wellness as an Operations Lead, ensuring high inventory standards and an exceptional shopping experience.Lead a motivated team in a dynamic environment.As a... Show more
A leading supplemental benefits company is seeking a remote Customer Service Representative to join their team.The role involves helping customers with product information and coverage queries.Idea... Show more
){kind=logo}
