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Ledcor
Employee Support RepresentativeLedcor • Edmonton, Alberta, Canada
Employee Support Representative

Employee Support Representative

Ledcor • Edmonton, Alberta, Canada
27 days ago
Job type
  • Full-time
Job description
As part of our Employee Support Representative team you will play a key role in supporting the delivery of full employee life cycle experiences across your new role you will be responsible for providing tier 1 customer service to employees managers other internal teams and external parties.

Your new position will see you address inquiries through various communication channels such as phone calls chat messages and written questions and act as the first point of contact for Employee Services. When necessary the Employee Support Representative will pass along the query to the other relevant teams all while maintaining the communication with the employee throughout to ensure excellent service delivery.

Bring your passion for Human Resources to Ledcor and join our True Blue team by applying for this job today! The role will require you to work 9:00 am 6:00 pm PST in Vancouver or 10am -7pm MST in Edmonton.

Essential Responsibilities:

  • Respond to employee inquiries via phone chat and ServiceNow using knowledge base resources and internal records
  • Prepare and validate employment verification letters ensuring policy compliance
  • Review and validate employee records in our HRIS Identify and report system issues or recurring inquiries to support continuous improvement
  • Collaborate with team members to troubleshoot and resolve issues identifying root causes

Qualifications:

  • 1 years of service center or equivalent human resources assistant experience preferred
  • Excellent customer service using strong communication and listening skills
  • Excellent attention to detail with a high level of precision of data and accuracy in any deliverables
  • Ability to work efficiently in a high demand team oriented and fast-paced environment
  • Flexible with the ability to adapt to the changing needs of the organization
  • The ability to maintain confidentiality
  • Experience with Workday and ServiceNow is an asset

Working Conditions:

  • Hybrid role working at least 1 day per week in office with the ability to attend additionally as the business requires
  • Working hours - 9am-6pm PST or 10-7 MST

Additional Information

The Ledcor Group of Companies is one of North Americas most diversified construction companies. Ledcor is a company built on a rich history of long-standing project successes.

Our workplace culture has been recognized as one of Canadas Best Diversity Employers Canadas Most Admired Corporate Cultures and a Top 100 Inspiring Workplace in North America.

Our competitive total rewards package provides compensation and benefits that support your physical mental and financial wellbeing. We offer exciting challenging work with opportunities to develop your skills and knowledge.

Employment Equity

At Ledcor we believe diversity equity and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals regardless of race color religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other identifying characteristic are encouraged to apply.

Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. We are committed to continuing to build on our culture of empowerment inclusion and belonging.

Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via email. For more information about Ledcors Inclusion and Diversity initiatives please visit our I&D page.


Required Experience:

Unclear Seniority


Employment Type : Full-Time
Experience: years
Vacancy: 1
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Employee Support Representative • Edmonton, Alberta, Canada

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