Change Management Specialist

Change Management Specialist

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Our client requires a Change Management Specialist to work with internal groups to develop and deliver change strategies and support content that enables impacted stakeholders to successfully transition from their current state to a future state. This role supports both new project implementations and the ongoing sustainment, enhancement, and optimization of existing operations and functionalities. This resource will be responsible for the development and implementation of change management and communication deliverables that drive effective adoption, sustained use, and continuous improvement of the client solution across the organization. The Change Management Specialist will work with internal groups and create strategies and content to effectively manage change deliverables that will enable impacted stakeholders to successfully transition from their current state to the future state.

Resource will work onsite at client location in Edmonton, AB.

Edmonton, Alberta (Onsite)

Mandatory Requirements

• University graduation in a related field (such as Commerce, Communications) plus four (4) years progressively responsible related experience OR diploma in a related field and a minimum six (6) years of progressively responsible work experience; or equivalent as described below. Equivalency: Directly related education or experience considered on the basis of: 1 year of education for 1 year of experience; or 1 year of experience for 1 year of education. Focus/Major Degree or diploma in Commerce, Communications, or related area.
• 3 years’ change management methodologies and principles.
• 3 years’ experience conducting stakeholder analysis and change readiness assessments through workshops, focus groups, and surveys.
• 3 years’ experience developing and implementing effective change plans.
• 3 years’ experience developing and implementing effective communication plans.
• 3 years’ experience developing and implementing effective training plans.
• 3 years’ experience developing and implementing resistance management plans.
• 3 years’ experience developing and maintaining organizational change management approaches and toolkits.
• 3 years’ experience identifying and tracking change management key performance indicators (KPIs) and key behavioural indicators (KBIs).
• 3 years’ experience with Change management lifecycle (business and system).
• 3 years’ experience with ERP systems change management (e.g., Finance, HCM/Payroll, Supply Chain Management).
• 3 years’ experience working as Change Manager on large complex custom software application development project.
• Experience executing change impact assessments to understand and document scope/scale of changes.

Desirable Requirements

• 3 years demonstrated experience in consultation, facilitation, interpersonal, and relationship management skills.
• 3 years’ work experience creating and using advanced Excel skills such as Pivot table, VLOOKUP etc.
• 3 years’ experience creating PowerPoint presentations
• 3 years’ experience leading and facilitating meetings with stakeholders at all levels.
• 3 years’ experience managing vendor relationships, contract requirements, deliverables, and performance tracking.
• 3 years’ experience using Visio for process mapping
• 1 year experience utilizing AI Productivity Tools (e.g., Co-Pilot, Gemini, NotebookLM) to enhance content development and workflow efficiency.
• 1 year experience with Digital Adoption Tools (e.g., WalkMe) for creating in-application guidance and support.
• 2 years’ experience with a public sector organizational structure and relevant client ministry functions, reporting relationships, and business application processes.
• 3 years’ experience with risk management and issues management
• 1 year experience working in or for the public sector.
• 3 years’ experience working with MS Project tools
• 1 year Government business plan goals, strategies, and priorities associated with corporate 1GX applications or similar enterprise systems (Oracle, SAP) and strategic roadmap.
• 3 years negotiation, conflict resolution, and influencing skills.
• 3 years stakeholder engagement and working with the stakeholder community, clients, partners, and service providers affected by ERP applications, including relevant organizations, committees, advisory groups, and representatives.
• Certification with one of the following Change Management certification or accreditation (e.g., Prosci, APMG, CMI or similar) from a recognized issuing body.