C179 - Youth Support Worker - (Casual)

Title: Youth Support Worker

Number of Positions: Multiple

Competition Number: C179

Location: PhoenixCenter (Main Campus)

Position Status: Casual – On Call

Reports to: Assistant Manager– Mental Health and Substance Use

Compensation: (Grid 21) $29.76 - $31.64

Job Summary:
The primary role of a Youth Support Worker is to build trusting, supportive professional relationships with youth and young adults. This role works with a multidisciplinary team to support clients to help them reach their goals and transition to healthy, confident adults as per a pre-established plan of care. Working in the Youth & Young Adult (YAYA) Program, this role will provide youth and young adults with their basic and immediate needs, ensure their physical and emotional well-being and safety, support them with relapse prevention and treatment, and help them to transition back to the community when they may be ready.

Client Services:

• Welcome and orient youth/young adults accessing Phoenix services upon entry to the Program (i.e., introduce and explain services provided, facility tours, complete program orientation, etc.)
• Actively engage with and develop relationships with at-risk youth and young adults 17-24 years of age
• Coordinate youth meetings and activities, including recreation and life skills, individually and in consultation with the primary treatment providers
• Respond to and assist with the provision of clients’ immediate needs, including food, clothing, recreational opportunities, etc.
• Assist clients with the completion of instrumental daily activities, including household upkeep and community participation
• As per pre-established care plans, work collaboratively with other staff to assist youth in attaining short and long-term goals, strategies for meeting these goals, and an action plan for implementation, based on inputs provided by the MHSU team.
• Assist youth with accessing external community supports and accompany them if needed
• Respond to any medical emergencies or potential behavioral, mental health, emotional, or substance use concerns using pre-established trauma-informed practice.
• Maintain the cleanliness and safety of the residence, including laundry as needed
• Manage youth case files, including all relevant reporting and documentation
• Attend all training and meetings as directed by your manager
• Complete room searches and room cleans upon client discharging from program
• Monitor site security and respond to safety concerns, including access to/from the residence, keeping track of clients’ whereabouts, etc.
• Complete critical incident reports as per policy
• Other duties as required

Qualifications:

• Grade 12
• Certificate in Community Social Service or equivalent
• Recent, related experience of one year providing community social services to youth and young adults and working with youth and young adult populations, substance use services, mental health, corrections, etc., or equivalent
• Valid Class 5 driver’s license with clean driver’s abstract
• Standard First Aid with CPR-C-AED certificate preferred
• Food Safe certificate preferred
• Satisfactory completion of Nonviolent crisis intervention (NVCI)
• Food Safe Certification is required

Skills & Knowledge:

• Ability to communicate effectively both verbally and in writing.
• Ability to deal effectively with others.
• Ability to teach.
• Physical ability to carry out the duties of the position.
• Ability to organize work

Competencies:

Approach to Work

• Demonstrates initiative, flexibility, adaptability and resourcefulness
• Actively seeks and incorporates feedback to inform continuous self-improvement
• Sets goals, creates and implements action plans, monitors progress, and evaluates results
• Adeptly manages competing tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High degree of relevant and current job knowledge and skill
• Consistently produces accurate, thorough, high-quality work in a timely manner
• Builds and promotes a culture of health and safety in the workplace
• Implements and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models independent thinking and creativity
• Demonstrates effective problem-solving skills
• Makes clear, consistent, transparent and timely decisions after contemplating various available courses of action
• Exercises sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses themselves clearly and professionally both verbally and in writing
• Displays high emotional intelligence; uses tact and diplomacy in dealing with sensitive, complex and confidential situations
• Has a manner, style and presence that makes a positive impression
• Listens to and considers others’ views

Personal Leadership

• Models the organization’s core values of social justice, teamwork, social innovation, and strength-based practices
• Fosters enthusiasm, energy and commitment
• Takes responsibility for personal actions, performance, and health
• Is reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively works with their colleagues to ensure organizational success
• Champions positive working relationships with staff and external partners
• Supports an environment of openness and champions teamwork and communication across programs
• Leverages the expertise and experience of others for organizational success

Closing Details:

Closing Date

Internal applications will be accepted until July 15th, 2026, 04:00 pm

“All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9.” Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply.

Phoenix is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department. Any personal information provided will be maintained in confidence.

While we thank all applicants for their interest in this opportunity, only those selected for an interview will be contacted.