Customer service Representative - B2B

Workplace: Sainte-Catherine
Status: Temporary with possibility of permanence, based on business needs
Salary: $24.00 to $30.00 per hour (depending on experience)

Do you stand out for your rigor, your versatility, and your ability to solve problems as a team?

An international company, a leader in the field of environmental services, is currently looking for a Customer Service Agent to join its Sainte-Catherine branch.In this key role, you will step out of the routine of traditional call centers to act as a true logistical pillar. You will support a tightly-knit team by managing orders and following up on requests by email, all within a dynamic and human work environment.

If you are looking for a Customer Service Agent position in Sainte-Catherine where your autonomy and organizational skills will be valued, this opportunity is for you!

Advantages
Competitive hourly wage between $24.00 and $30.00, commensurate with experience.
Stable day shift from 8:00 a.m. to 4:30 p.m., Monday to Friday.
Modern open-office work environment that promotes communication and collaboration.
Warm and welcoming work atmosphere with monthly team lunches provided by the company.
Casual dress code.
Free parking.

Responsibilities
Efficiently manage accounts handled by the central customer service department, including proactive and reactive calls;

Ensure the rapid resolution of customer requests and issues;

Promote all company services during order taking;

Manage orders and administrative activities related to customer accounts, notably including account creation, setup, routing, pricing, and required follow-ups;

Manage the team's email inbox, analyzing, sorting, and prioritizing requests from industrial clients.

Accurately create and enter orders into the internal IT system.

Prepare and print the logistics documentation required for transportation and service compliance.

Collaborate closely with other team members to balance the workload and respond to urgent requests.

Qualifications
Previous experience in a customer service role (B2B is an asset).

Excellent proficiency in both French and English, with a strong emphasis on English comprehension and writing skills.

General computer literacy and the ability to efficiently navigate management databases or ERP systems.

Excellent ability to prioritize, versatility, and the capacity to work under pressure with frequent urgent requests.

Strong team spirit, positive attitude, and a desire to learn.

Must have a vehicle to commute to the office in Sainte-Catherine (site not accessible by public transit).

The incumbent of this position will be required to collaborate daily with clients, suppliers, and divisions located outside of Quebec, notably in Ontario and the United States. Excellent proficiency in written English is therefore essential to interpret logistics requests, enter transportation data into our shared system, and respond effectively to emails from our English-speaking clientele.

Summary
Does this challenge match your profile? Don't delay! Send your resume now to the following address: melissa.bernier@randstad.ca. We look forward to meeting you!

Referral Program
Do you know the perfect candidate? Randstad offers an attractive referral bonus for any qualified candidate recommendation that leads to a successful hire for this position. Share this opportunity with your network!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.