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Pilot Company
Overnight Lead Guest Services Team MemberPilot Company • Hope, British Columbia, Canada
Overnight Lead Guest Services Team Member

Overnight Lead Guest Services Team Member

Pilot Company • Hope, British Columbia, Canada
30+ days ago
Salary
CA$18.40 hourly
Job type
  • Full-time
Job description

The purpose of this job is to process merchandise and fuel transactions. Essential Functions include:

  • Lead a shift of one-to-two cashiers to process all types of cash credit and debit transactions
  • Complete end-of-shift reports and close out procedures
  • Follow company and local guidelines with regards to the sale of any restricted merchandise items (i.e. alcohol tobacco)
  • Maintain an organized and clean work area
  • Use suggested selling methods to promote and sell products
  • Ensure quality service is delivered to every guest
  • Handle guest complaints and issues by following company processes and guidelines; resolve team member conflict; and communicate issues to management
  • Determine break schedules and team member placement during shift
  • Assist with other travel center functions such as maintaining deli cleaning showers and restrooms stocking making coffee etc.
  • Model behaviors that support the companys common purpose; ensure guests and team members are supported at the highest level
  • Ensure all activities are in compliance with rules regulations policies and procedures
  • Complete other duties as assigned

Pay Rates Starting between: $18.40 - $23.23 / hour


Qualifications :

  • Previous experience or working knowledge of retail operations
  • Incredible customer service skills & the ability to help maintain a customer focused culture
  • Must be proficient with a calculator computer and other equipment
  • Ability to work as part of a team and interact with different levels from hourly team members customers vendors and corporate representatives
  • Must be able to work a flexible schedule of nights days weekends and holidays
  • Background check is required


Additional Information :

  • Fuel Discount
  • Weekly Pay
  • RRSP (for Full Time Employees)
  • Extended Health Care Benefits (for Full Time Employees)
  • AD&D Insurance (for Full Time Employees)
  • Life Insurance (for Full Time Employees)
  • Adoption Assistance
  • Tuition Reimbursement
  • Extensive Training Program

  • Artificial Intelligence is used to screen assess or select applicants.



Remote Work :

No


Employment Type :

Full-time


Experience: years
Vacancy: 1
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Overnight Lead Guest Services Team Member • Hope, British Columbia, Canada

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