Union Liaison Officer

\"We exist to unite working people to build a just world\"
As a member-owned financial cooperative and the largest fully unionized credit union in B.C., Community Savings Credit Union exists to serve our members and strengthen our communities—not to maximize profits. For over 80 years, we’ve made a meaningful impact by supporting working families, advocating for social justice, and creating positive local change. Our team is passionate about transforming our Social Purpose into action and contributing to a more just and equitable world.
We are dedicated to ensuring that all candidates are treated fairly and without discrimination throughout the recruitment process.
Community Savings Credit Union acknowledges the Indigenous Peoples on whose traditional territories we live and work.
We are committed to building a diverse and inclusive workplace that reflects the communities we serve across British Columbia. We welcome applications from people of all backgrounds and encourage applicants from equity-deserving and underrepresented groups to self-identify voluntarily during the recruitment process, should they feel comfortable doing so.

The Role

Under executive direction, develops and maintains profitable relationships with Labour Organizations; markets products and services, establishes policies and procedures for dealing with union organizations, negotiating new and existing account agreements; manages the overall Labour Organizations deposit and loan portfolio; assists with the set-up of Pre-Authorized Payment/Deposit System procedures for corporate clients; prepares departmental budget; and other related duties as assigned.

Core Outcomes

• This position is member-service driven, develops and maintains the profitable growth of the union portfolio, manages the Labour Organization portfolio by service and sales; troubleshoots, actively solicits new business, maintains and expands existing relationships and referrals, promotes and cross-sells the services of the credit union to Labour Organizations and through them, to their members. Contributes to the credit unions marketing plan where necessary, recommends and administers policy guidelines, and sets short- and long-term goals for the department;
• Sells services and products by developing, implementing, and presenting initiatives to increase profitable sales of our products and services to Labour Organizations and through them, their members;
• Establishes guidelines on product and service provision and pricing, for the department. Reviews and negotiates new and existing account agreements to ensure consistency, profitability, and adherence to policies, procedures, and guidelines. Ensures department adheres to proper security procedures;
• Manages the handling of the overall deposit and lending portfolios and operational aspects for the Labour Organization market segment, including initiatives directed to their members through the Labour Organizations;
• Assists setting up of Pre-Authorized Payment/Deposit System of electronic transmission of funds through BC Central 1’s Customer Automated Funds Transfer System (CAFT);
• Prepares departmental budget by establishing goals and objectives and assesses and ensures the department’s ability to meet these objectives;
• Participates in a variety of management initiatives by contributing to the design and development of policies and programs, presenting proposals to executive management, and preparing reports and making recommendations.
• Presentations using Power Point & familiarity with the World Wide Web.

Required Skills & Abilities

This position will require the following technical skills:

• Knowledge of the structure, philosophy and protocol of unions, and the ability to utilize this knowledge to build the union base;
• Knowledge of and ability to successfully present and sell full range of Credit Union products and services, to current and prospective members;
• Knowledge of and ability to sell Registered Retirement products including setting up and administering group plans;
• Knowledge of credit union operations, including financial, lending, administrative, and other operational procedures, practices and requirements;
• Knowledge of principles, practices, methods, techniques of business development and marketing credit union services, including corporate client on-line Pre-Authorized Deposit and Debit via Customer Automated Funds Transfer System (CAFT) and internet access;
• Knowledge of and ability to operate in a computerized environment;
• Ability to work without supervision and to be on call during non-office hours;
• Ability to establish and maintain effective working relationships with a variety of internal and external contacts and to provide advice and assistance on matters related to work;
• Ability to communicate effectively and to present information in an understandable format;
• Ability to cross-train credit union staff in dealing with Labour Organizations and their members;
• Skilled in effective communication;
• Skilled in presentations using Power Point.

Education & Experience

• Two years post-secondary education in business management and in excess of 7 years’ experience, some of which is at a manager level,

OR

• An equivalent combination of education and experience.

Compensation & Perks

At Community Savings Credit Union, we believe our team deserves to feel valued, supported, and rewarded both at work and beyond. That’s why we offer a competitive compensation package and industry-leading benefits, including:
Work–Life Balance

• A 35-hour work week
• Up to 12 paid health days per year (with 50% of unused days paid out annually)
• Up to 6 weeks of paid vacation per year
• Paid volunteer hours

Financial Wellness

• CSCU contributes a percentage of your salary to your RRSP — no matching or minimum required
• Staff mortgage and personal loan rates
• Up to $5,000 per year interest-free loan for home computer or fitness equipment
• Tuition reimbursement policy
• Exclusive discounts with Perkopolis

Health & Well-Being

• Comprehensive benefits package, including:
• $2,000 annual mental health coverage plus iCBT (internet-based CBT)
• Unlimited RMT massages & physiotherapy (yes, unlimited!)
• $500 annual health care spending allowance
• $200 vision coverage every 12 months
• 100% basic dental, 75% major dental, and 50% orthodontics (up to $2,000 lifetime) for employees and dependents
• Out-of-country travel insurance
• Carepath support for employees and families in times of illness or health crises
• Telemedicine access
• Family building, fertility drug coverage, and gender affirmation benefits
• “Wellbeats” on-demand fitness, nutrition, and mindfulness classes

Professional Growth

• Learning and development programs, including paid LinkedIn Learning membership

Peace of Mind

• 3x annual salary life insurance coverage

The salary for this unionized position is set in accordance with the applicable Collective Agreement.
The current salary grid for this role starts at $104,000 CAD per year and progresses to a maximum of $131,800 CAD upon achieving full job proficiency.
#J-18808-Ljbffr