Insurance Operations & IT Manager

About Morison Insurance

Morison Insurance is a family-owned and operated independent brokerage with over 100 team members across six Southern Ontario locations. With over 30 years of growth built on personal relationships and genuine expertise were proud to be one of the regions most trusted names in insurance.

Were guided by five core values Go Beyond Evolve Own It Our Promise and Unified and we live them every day in how we serve our clients and support our team.

About the Role

This is a newly created cross-functional leadership role for someone who thrives at the intersection of insurance operations and technology. As our Insurance Operations & IT Manager youll be responsible for the systems processes and compliance infrastructure that keep our brokerage running across Morison Insurance and group of companies.

Youll be the go-to person when our insurance systems need to talk to each other when a carrier relationship needs attention when a regulatory change needs to be operationalized or when a technology decision needs someone who understands what it means for the business. This is a role where youll have genuine ownership and real impact.

What Youll Do

Insurance Systems Management

• Own and administer Applied EPIC as our core broker management system configuration workflows user access data integrity and reporting
• Manage Pathway for document management and ensure its integration with EPIC is accurate and efficient
• Oversee staff access and data flow across insurance company portals; manage broker codes and carrier connectivity including CSIO download standards
• Manage day-to-day relationships with BlueButler and Quandri; identify and resolve integration gaps across the full platform ecosystem
• Act as the internal escalation point for cross-system issues and provide leadership with recommendations on systems improvements

IT Leadership & Digital Transformation

• Lead Morisons IT department
• Drive digital transformation initiatives and oversee major IT projects including upgrades migrations and new platform implementations
• Evaluate new technologies and present recommendations to leadership; manage vendor relationships with Applied BlueButler Pathway Quandri and others

Operational & Insurance Industry Compliance

• Monitor regulatory and industry changes and translate them into operational action (e.g. SAB reforms coverage requirement changes)
• Complete CGI compliance reporting (semi-annual and annual); manage brokerage and location additions/removals
• Maintain internal policies and procedures in line with current insurance regulatory standards

E&O Bond & Cyber Insurance

• Manage E&O fidelity bond and cyber liability policies for Morison Insurance and Aurora Underwriting Solutions
• Coordinate renewals mid-term changes and claims activity; maintain accurate coverage records

Reporting

• Produce and review mid-month and month-end operational books across entities; ensure accuracy and follow through on corrections
• Generate expiry client activity mailing list sales and cancellation reports; produce ad hoc reports as requested

Brokerage Acquisitions

• Support operational due diligence and system integration for brokerage acquisitions
• Coordinate onboarding of acquired brokerages into Morisons platforms workflows and carrier relationships

What You Bring

• 5 years of experience in insurance brokerage operations IT management or a combined role
• Hands-on knowledge of Applied EPIC including workflows reporting policy processing and system administration
• A solid understanding of how insurance systems connect BMS (EPIC) company portals document management and automation platforms and what happens when they dont
• Experience managing IT vendors projects and support functions
• Familiarity with carrier/company relations broker code management and portal administration
• Strong organizational skills and the ability to manage competing priorities across multiple locations and entities
• Clear confident communicator equally comfortable with a technology vendor a carrier rep or a leadership team
• RIBO licence is an asset; experience with Pathway BlueButler Quandri or CGI compliance is a definite plus

What We Offer

• Competitive salary commensurate with experience
• Comprehensive group benefits health dental and vision
• RRSP matching program - 7.5%
• Generous vacation and paid personal days
• Extra days off at Christmas
• Early Friday close on long weekends May through October
• Employee Assistance Program (EAP)
• A values-driven family-oriented culture that invests in its people
• The opportunity to shape a brand new role and make a meaningful impact across a growing organization

If this sounds like the right fit wed love to hear from you. Please submit your resume.

We thank all applicants for their interest. Only those selected for an interview will be contacted.

Morison Insurance is an equal opportunity employer. Disability-related accommodations are available throughout our recruitment process. Please contact us at or inform your interviewer at any stage.

Required Experience:

Manager

Employment Type : Full-Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 80000 - 100000