Regional Workforce Manager Toronto Office

Position Overview

The Regional Workforce Manager primary responsibility will be to support an effective labor management culture at Encore to advance the organizations strategic objectives. Partnering with the Director of Workforce Management to execute a defined hiring training and scheduling approach that supports Encores grown plan and desired financial results for assigned region. The role will own the strategic deployment approach within assigned region with a focus on quality consistency and best practice implementation and team member deployment across Encores venue Production Centre and event staffing. This position will provide leadership to their assigned area and the organization to align field team member resources to an evolving business environment. This role reports to Director of Workforce Management.

Key Job Responsibilities

Regional Workforce Demand Planning

Ensure Demand planning processes are adapted and adhered to

Evaluate the needs of the region and identifying high volume periods as well as working on solutions to satisfy the demand

o Work directly with Regional Operations and Sales teams to understand and ensure that labor planning is taking place for all appropriate events

SHOU performance expectations

LEAP staffing guideline adherence (in partnership with HR)

Implementation of regional hiring onboarding and training practices consistent with recruiting HR and Global learning guidance and LEAP scheduling process deployment

Approval Manager for locations that need to request outside labor resources and use of overtime

Reporting and Data Analysis

Create regional reports and make recommendations regarding actions that should be taken including staffing level changes training and other actions to improve labor performance

Be a subject matter expert for all workforce related reporting including Ecliptic based reporting

Workforce Related Systems and Process

Direct the region to use all scheduling systems tools and process effectively

Be a subject matter expert for Navigator Workforce

Understand and implement the LEAP scheduling process

Recommend system enhancements provide system training and identify areas for improved system usage for regions within assigned area in close partnership with Sr. Director Labor and Operations Excellence and peer director

Develop and implement approach to standardize and improve reporting KPIs and other deliverable information to the field to improve on all aspects of labor management and performance measurement so that better recommendations and decisions can be made

Leadership and People Development

Partner with HR business partners to manage human resources activity including selection performance management salary administration training and development and strategic human resources planning

Ensure that all new technician hires obtain their level 3 certification in the appropriate timeframe

Job Qualifications

Bachelors Degree or equivalent experience

3 years of Labor Management experience

Demonstrated leadership and management skills

Strong written and verbal communication interpersonal and customer-service skills

Ability to successfully interact and support all levels of management within the organization

Strong analytical ability

Regional Management Role/Multi Location Management Role

Excel/Data Analysis Skills

Event Execution Experience

Labor Management Experience

Competencies

Deliver World Class Service

Hospitality

Ownership

Do The Right Thing

Manages Ambiguity

Drive Results

Directs Work

Achieves Goals

See The Big Picture

Financial Acumen

Value People

Builds Effective Teams

Salary Pay Range: $70000 - $85000

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location travel relevant work experience or particular skills and addition some positions may be eligible for other compensation such as potential overtime bonuses or incentives.

We use artificial intelligence (AI) tools to help screen and/or assess applications for this role. These tools analyze information you provide (for example your résumé or answers to questions using the chat to apply feature) to support our hiring teams review. All hiring decisions include human judgment.

Work Environment

Office

Work is performed primarily in an office environment. Working times may include irregular hours and on-call status including days evenings weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling on an individual venue or a representation of venues in that city or area.

Required Experience:

Manager

Employment Type : Full-Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 70000 - 85000