Area General Manager - Restaurant

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General Manager Milestones Grill + Bar (Redhill)

Reports To: Ownership Group
Locations: Milestones Grill + Bar Redhill
Position Type: Full-Time, Salaried Management Position

Position Summary
The General Manager is responsible for overseeing the overall operations, performance, and
profitability of Milestones Grill + Bar (Redhill). This role provides
leadership and support to management teams, ensuring operational excellence, exceptional
guest experiences, regulatory compliance, and achievement of financial objectives. The General
Manager will work closely with restaurant leadership to identify opportunities for improvement,
develop talent, and drive consistent execution of brand standards.

Key Responsibilities

Operations Management

• Oversee the daily operations of the restaurant to ensure efficient and profitable performance.
• Ensure all operational procedures, policies, and brand standards are consistently followed.
• Conduct regular restaurant audits and operational reviews to identify areas of opportunity and implement corrective actions.
• Support management teams in achieving sales, labour, and profitability goals.
• Monitor food quality, presentation, cleanliness, and overall restaurant appearance.

Staffing & Human Resources

• Develop and execute staffing strategies to ensure appropriate staffing levels.
• Support recruitment, interviewing, hiring, onboarding, and training of management and hourly team members.
• Provide coaching, performance management, and leadership development for management teams.
• Assist with employee relations matters, workplace investigations, corrective action, and disciplinary processes.
• Promote employee engagement, retention, and a positive workplace culture.

Payroll & Labour Management

• Review and approve payroll submissions to ensure accuracy and compliance.
• Monitor labour costs and scheduling practices to maximize productivity while maintaining service standards.
• Analyze labour trends and recommend improvements to enhance operational efficiency.
• Ensure compliance with employment standards legislation and company policies.

Health & Safety / WSIB Administration

• Manage and coordinate all workplace injury reporting and documentation.
• Complete and submit WSIB Forms and related claims documentation accurately and within required timelines.
• Coordinate return-to-work programs and modified duties where applicable.
• Conduct investigations into workplace incidents and implement corrective measures.
• Ensure compliance with Occupational Health & Safety legislation and company safety standards.

Food Safety & HACCP Compliance

• Ensure all HACCP programs, food safety logs, temperature records, and sanitation documentation are completed accurately and on time.
• Conduct regular food safety audits and verify corrective actions are implemented when deficiencies are identified.
• Maintain compliance with Public Health requirements and company food safety standards.
• Lead food safety training initiatives for management and team members.

Liquor Inventory & Beverage Management

• Oversee liquor inventory management and controls.
• Conduct regular inventory reviews and variance analysis.
• Investigate inventory discrepancies and implement loss prevention strategies.
• Ensure compliance with AGCO regulations and responsible alcohol service standards.
• Monitor beverage costs and identify opportunities to improve profitability.

Guest Experience & Satisfaction

• Ensure guests consistently receive exceptional hospitality and service.
• Monitor guest feedback, online reviews, surveys, and complaints.
• Resolve escalated guest concerns professionally and promptly.
• Develop and implement service improvement initiatives based on guest feedback trends.
• Foster a guest-first culture throughout the location.

Performance Analysis & Continuous Improvement

• Analyze operational, financial, labour, inventory, and guest satisfaction metrics.
• Identify trends, deficiencies, and opportunities for improvement.
• Develop action plans to address performance gaps and improve overall results.
• Monitor execution and effectiveness of improvement initiatives.
• Prepare and present performance reports and recommendations to ownership and senior leadership.

Financial Accountability

• Assist in budgeting, forecasting, and financial planning activities.
• Monitor key performance indicators including sales, labour, food cost, beverage cost,
  and controllable expenses.
• Support initiatives aimed at increasing profitability and operational efficiency.
• Ensure proper controls are in place to protect company assets.

Qualifications

• Minimum 3 5 years of multi-unit restaurant management experience.
• Strong understanding of labour management, payroll, inventory control, and financial reporting.
• Experience with WSIB claims administration and workplace investigations.
• Knowledge of HACCP, food safety regulations, and public health requirements.
• Excellent leadership, coaching, and team development skills.
• Strong analytical and problem-solving abilities.
• Exceptional communication and interpersonal skills.
• Proficiency in Microsoft Office and restaurant management systems.
• Smart Serve Certification required.
• Valid driver's license and ability to travel when needed.

Key Performance Indicators (KPIs)

• Sales Growth & Profitability
• Labour Cost Management
• Food & Beverage Cost Control
• Guest Satisfaction Scores & Online Reviews
• Employee Retention & Turnover
• Health & Safety Compliance
• WSIB Claim Management
• HACCP Compliance Scores
• Inventory Accuracy & Variance Reduction
• Mystery Shop & Brand Audit Results

Only candidates selected for an interview will be contacted. All applications will be treated with strict confidentiality.

• Oversee the daily operations of the restaurant to ensure efficient and profitable performance.
• Ensure all operational procedures, policies, and brand standards are consistently followed.
• Conduct regular restaurant audits and operational reviews to identify areas of opportunity and implement corrective actions.
• Support management teams in achieving sales, labour, and profitability goals.
• Monitor food quality, presentation, cleanliness, and overall restaurant appearance.

Staffing & Human Resources

• Develop and execute staffing strategies to ensure appropriate staffing levels at both locations.
• Support recruitment, interviewing, hiring, onboarding, and training of management and hourly team members.
• Provide coaching, performance management, and leadership development for management teams.
• Assist with employee relations matters, workplace investigations, corrective action, and disciplinary processes.
• Promote employee engagement, retention, and a positive workplace culture.

Payroll & Labour Management

• Review and approve payroll submissions to ensure accuracy and compliance.
• Monitor labour costs and scheduling practices to maximize productivity while maintaining service standards.
• Analyze labour trends and recommend improvements to enhance operational efficiency.
• Ensure compliance with employment standards legislation and company policies.

Health & Safety / WSIB Administration

• Manage and coordinate all workplace injury reporting and documentation.
• Complete and submit WSIB Forms and related claims documentation accurately and within required timelines.
• Coordinate return-to-work programs and modified duties where applicable.
• Conduct investigations into workplace incidents and implement corrective measures.
• Ensure compliance with Occupational Health & Safety legislation and company safety standards.

Food Safety & HACCP Compliance

• Ensure all HACCP programs, food safety logs, temperature records, and sanitation documentation are completed accurately and on time.
• Conduct regular food safety audits and verify corrective actions are implemented when deficiencies are identified.
• Maintain compliance with Public Health requirements and company food safety standards.
• Lead food safety training initiatives for management and team members.

Liquor Inventory & Beverage Management

• Oversee liquor inventory management and controls.
• Conduct regular inventory reviews and variance analysis.
• Investigate inventory discrepancies and implement loss prevention strategies.
• Ensure compliance with AGCO regulations and responsible alcohol service standards.
• Monitor beverage costs and identify opportunities to improve profitability.

Guest Experience & Satisfaction

• Ensure guests consistently receive exceptional hospitality and service.
• Monitor guest feedback, online reviews, surveys, and complaints.
• Resolve escalated guest concerns professionally and promptly.
• Develop and implement service improvement initiatives based on guest feedback trends.
• Foster a guest-first culture throughout both locations.

Performance Analysis & Continuous Improvement

• Analyze operational, financial, labour, inventory, and guest satisfaction metrics.
• Identify trends, deficiencies, and opportunities for improvement.
• Develop action plans to address performance gaps and improve overall results.
• Monitor execution and effectiveness of improvement initiatives.
• Prepare and present performance reports and recommendations to ownership and senior leadership.

Financial Accountability

• Assist in budgeting, forecasting, and financial planning activities.
• Monitor key performance indicators including sales, labour, food cost, beverage cost,
  and controllable expenses.
• Support initiatives aimed at increasing profitability and operational efficiency.
• Ensure proper controls are in place to protect company assets.

Qualifications

• Minimum 3 5 years of multi-unit restaurant management experience.
• Strong understanding of labour management, payroll, inventory control, and financial reporting.
• Experience with WSIB claims administration and workplace investigations.
• Knowledge of HACCP, food safety regulations, and public health requirements.
• Excellent leadership, coaching, and team development skills.
• Strong analytical and problem-solving abilities.
• Exceptional communication and interpersonal skills.
• Proficiency in Microsoft Office and restaurant management systems.
• Smart Serve Certification required.
• Valid driver's license and ability to travel between locations.

Key Performance Indicators (KPIs)

• Sales Growth & Profitability
• Labour Cost Management
• Food & Beverage Cost Control
• Guest Satisfaction Scores & Online Reviews
• Employee Retention & Turnover
• Health & Safety Compliance
• WSIB Claim Management
• HACCP Compliance Scores
• Inventory Accuracy & Variance Reduction
• Mystery Shop & Brand Audit Results

Only candidates selected for an interview will be contacted. All applications will be treated with strict confidentiality.