Manager, Insurance

At Couche-Tard/Circle K, our mission is simple: to make our customer’s lives a little easier everyday. You may have already stopped for coffee, refueling your car, or eating something on the go. Then, you know what Couche-Tard/Circle K is. We have grown into a successful global company with over 17,000 stores in 29 countries, serving almost 9 million customers every day. In total, approximately 149,000 people work in our stores and offices. We make journeys easier by offering fast and friendly service. We care about our people and our communities, and we look for ways to uplift people first. Wherever your journey’s going, we can help you get there. Are you ready to grow your career? Let's grow together!

Manager, Insurance

Department: Claims and Insurance

Location: On site, Laval, QC (5540 Rue Ernest-Cormier, Laval, QC H7C 2T1)

Type of employment: Permanent, Full Time (40 hours)

THE ROLE

The Insurance Manager is responsible for providing leadership, training, and operational support within the Canadian Claims function. This role ensures effective handling of complex and high-risk claims, including litigation and subrogation files, while maintaining strong quality control standards and compliance with internal insurance and legal governance requirements. The position acts as a key escalation point for complex matters and serves as a liaison between internal stakeholders and external partners, including legal counsel, brokers, and third-party administrators. The role also supports insurance administration, reporting, provisioning, and contractual risk review activities.

What You’ll Do

Want to start your career with us? Here's an overview of the main responsibilities of this position:

Claims Oversight & Escalation Management

• Manage complex, sensitive, and escalated claims files, including litigation and subrogation matters.
• Act as escalation point for high-risk claims and incident-related issues.
• Support Operations teams during incident response and initial claims coordination.

Training & Operational Support

• Deliver training and ongoing support to the Canadian Claims team.
• Promote adherence to claims handling standards, processes, and best practices.
• Support continuous improvement initiatives within the claims function.

Quality Assurance & File Governance

• Perform quality control reviews of claims files to ensure accuracy, completeness, and compliance.
• Identify gaps in documentation and provide corrective guidance to claims handlers.
• Ensure consistency in claims file management across the team.

Legal, Insurance & Contractual Support

• Review insurance clauses in contracts, leases, and agreements to ensure compliance with corporate insurance requirements.
• Manage legal expense tracking and invoice validation through Legal Tracker.
• Support provisioning activities for litigation and complex claims files
• Collaborate on insurance renewal processes, including data collection and budget preparation.
• Maintain Certificates of Insurance (COI), including updates and annual issuance.

Stakeholder Management & Coordination

• Act as primary liaison with external legal counsel, TPAs, brokers, landlords, and other external partners.
• Coordinate cross-functional support between Claims, Operations, Legal, and Finance teams.

Reporting & Financial Oversight

• Prepare periodic reporting on claims activity, litigation exposure, provisions, and CIR-related incidents.
• Support financial forecasting and claims provisioning activities.

Systems & Documentation Management

• Maintain claims-related invoice workflows in Laserfiche, including expert invoices and supporting records.
• Support administrative workflows and documentation integrity across claims systems.

Specialized Support Functions

• Review and coordinate CCTV requests in Canada for claims investigation purposes.
• Provide operational support during incidents and urgent claims matters.

What You’ll Need

We want you to join our team! Here's what we're looking for:

Education

• College diploma or bachelor's degree in Insurance, Business Administration, Law, Risk Management, or a related field; or an equivalent combination of education and relevant experience.
• Professional insurance designations (e.g., CIP) and/or adjuster licensing are considered assets.

Experience

• Minimum 3-5 years of experience in claims management, insurance, risk management, or a related field.
• Experience handling complex claims, litigation, subrogation, and escalated files.
• Experience reviewing contracts, leases, and insurance requirements.
• Experience working with external stakeholders including legal counsel, brokers, third-party administrators (TPAs), and operational teams.
• Previous experience providing training, coaching, or operational support to team members is an asset.

Knowledge And Skills

• Strong knowledge of claims handling principles, insurance coverages, and risk management practices.
• Understanding of litigation management, subrogation processes, and claims reserving/provisioning.
• Ability to interpret insurance requirements within contracts, leases, and agreements.
• Experience with U.S. claims is an asset; candidates with this experience will be given preference.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent organizational skills with the ability to manage multiple priorities and deadlines.
• Bilingualism (English and French), both written and spoken, is required.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint).
• Experience with claims management systems, Legal Tracker, Laserfiche, or similar platforms.
• Ability to build effective relationships with internal and external stakeholders.
• High level of attention to detail, professionalism, and confidentiality.

Language skills

• Bilingualism required (Advanced French and English) both spoken and written, as the person will be required to work and communicate regularly in English while performing the tasks outlined above. Specifically, the role requires collaboration with global teams.

WHY YOU SHOULD WORK HERE

At Couche-Tard/Circle K, we believe that our team members are the heart and soul of our business. When you join us, you're not just getting a job - you're becoming part of a vibrant community where your talents are valued, your growth is nurtured, and your contributions make a real difference. Here's why you'll love working with us:

Benefits package

• Group Insurance Program: Stay healthy and happy! Our plan provides you with the flexibility to choose coverage that best meets your needs and add optional insurance (health and dental care, long-term disability, life insurance, health spending account)
• Pension Plan: Plan for your future and retire with peace of mind with our pension plan, helping you build a secure financial future.
• Share Purchase Plan: Invest in your future and share in our success with our employee stock purchase plan, allowing you to become a shareholder of Couche-Tard/Circle K.
• Paid Time Off: Recharge and rejuvenate with paid time off, including vacation days, sick days, and personal days to help you maintain a healthy work-life balance.

Additional Perks

• Employee Discounts: Enjoy exclusive discounts on our products and services, making it even easier to fuel up and stock up on your favorite goodies.
• Training and Development: Grow your skills and advance your career with access to ongoing training and development opportunities, including workshops, seminars, and online courses.
• Recognition and Rewards: We celebrate our team's achievements and milestones with a range of recognition programs, rewards, and incentives to show our appreciation for your hard work and dedication.
• Mentorship Program: Take your career to new heights with our mentorship program, where seasoned professionals provide guidance, support, and valuable insights to help you reach your full potential.
• Scholarship Program: Invest in your education and future success with our scholarship program, available not only to our employees but also to their children. We're committed to supporting your lifelong learning journey and empowering you to achieve your academic and career goals.

At Couche-Tard/Circle K, we're committed to fostering an inclusive and diverse workplace where everyone is treated with respect and dignity. We welcome individuals from all backgrounds and walks of life to join our team and contribute their unique perspectives and talents.

We thank all candidates for their interest in this position. Please note that only selected candidates will be contacted for further steps in the hiring process.

Couche-Tard / Circle K valorise la diversité et de l’inclusion et vise à créer un milieu de travail sain, accessible et gratifiant qui met en valeur la contribution unique de nos employés au succès de notre entreprise. En tant qu'employeur qui s'engage à respecter l'équité en matière d'emploi, nous encourageons les candidatures les plus diverses afin de pouvoir nous doter d’un effectif varié et représentatif de nos clients et des communautés que l’on sert. Des accommodements sont disponibles sur demande pour les candidats qui participent à tous les aspects du processus de sélection.

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