Quality Assurance Specialist

SUMMARY

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Core Purpose and Essence of the Position:

The Quality Assurance Specialist supports the implementation, maintenance, and continuous improvement of the Quality Management System (QMS) across site operations. This role ensures compliance with HealthcareQMS, regulatory standards (Health Canada, GDP/GMP, ISO), and client requirements while driving quality performance, audit readiness, and operational excellence.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Quality Management & Compliance

• Support the development, implementation, and maintenance of the QMS in alignment with DSV Canada and HealthcareQMS standards

• Ensure compliance with regulatory requirements (Health Canada, GDP/GMP, ISO), client expectations, and internal procedures

• Implement the site-level QMS structure and support multi-site quality initiatives

Audits, Inspections & CAPA

• Conduct process audits and self-inspections; identify gaps and provide recommendations

• Prepare for, support, and host internal/external/client, and regulatory audits

• Track and support CAPA development, implementation, and closure

• Manage quality events including deviations, change controls, complaints, returns, and recalls (including mock recalls)

Documentation & Systems

• Maintain and control quality documentation (SOPs, logs, records) ensuring accuracy, compliance, and version control

• Act as Site Document Control Administrator and manage records within the Quality Information System (QIS)

• Ensure proper document retention, accessibility, and audit readiness

Operational Quality Support

• Monitor key operational quality processes including temperature control, mapping, sensors, sanitation, pest control, and equipment records

• Review and analyze data (e.g., Sensitech, Vaisala, ValidAide) to identify trends and drive improvements

• Support validation and qualification activities (IQ/OQ/PQ)

Risk Management & Continuous Improvement

• Apply risk-based methodologies (e.g., FMEA) to quality processes

• Analyze KPIs and quality data to identify improvement opportunities

Collaboration & Engagement

• Partner with operations and cross-functional teams to ensure effective quality system implementation

• Lead Quality Improvement Team (QIT) meetings, manage action plans and promote quality initiatives

Supplier & Customer Quality

• Support supplier/vendor qualification, onboarding, and compliance

• Assist with customer onboarding, audits, and quality-related inquiries

Training & Administration

• Coordinate and track employee Quality training in collaboration with Human Resources and Training teams

• Maintain accurate training and quality records

• Provide administrative support for quality documentation, reporting, and compliance tracking

PRIMARY INTERACTIONS:

The primary exchange will be working with upper management, operations manager, supervisor, team lead and warehouse operators.

COMPETENCIES, SKILLS, ATTRIBUTES REQUIRED:

• Strong attention to detail and organizational skills

• Analytical thinking and problem-solving ability

• Excellent communication and stakeholder engagement skills

• Ability to manage multiple priorities in a fast-paced environment

• Continuous improvement mindset

MINIMUM EDUCATION and/or EXPERIENCE:

• Post-secondary education in Quality, Life Sciences, Supply Chain, or related field

• 1-3+ years of experience in quality assurance within healthcare, pharmaceutical, or regulated logistics environments

• Knowledge of GDP/GMP, ISO standards, and Health Canada requirements

• Experience with audits, CAPA, and document control systems

• Familiarity with QIS, Vaisala, Valid aide, or similar systems is an asset

Proficiency in Microsoft Office (Excel, Word, PowerPoint)

WORK ENVIRONMENT:

The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job.

The employee will spend majority of the time in the warehouse environment which includes client product, racks, conveyers, stairs, people, and multiple levels of storage. All safety precautions should be followed when navigating through the operation.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The nature of this job will require up to 30% travel between multiple sites in Canada.

COMPENSATION:

Competitive base salary for the position in the Greater Toronto Area with a very generous benefit package.

DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain nor be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

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DSV does not use AI to screen candidates during the recruitment process