Night Bell Person Part-time

What is in it for you:

• Employee benefit card offering discounted rates at Accor properties worldwide
• Exclusive Employee and Friends & Family Discounts at Fairmont Hotel Vancouver
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver Victoria and Whistler
• Opportunity to develop your talent and grow within your property and across the world!
• Complimentary meal during your shift through our Colleague Dining Program
• Complimentary uniform laundering
• Access to our comprehensive benefits and wellness programs including extended healthcare benefits and RMT dental vision and complimentary counseling wellness sessions financial and family planning through LifeWorks
• Access to our company-matched Defined Contribution Pension Plan (DCPP)
• Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
• Hourly pay rate of $22.35 to $25.55

What you will be doing:

• Responsible for the delivery of Guests to their room luggage messages and any other items for delivery within the Hotel
• Provides a friendly greeting using guests name and welcome to the property
• Timely response to special requests
• Very informative about the all facilities without being asked
• Knowledgeable regarding local area attractions and shopping services
• Offers to hang garment bag and place luggage on luggage stand or in appropriate area
• Explains safety and security features of the hotel while rooming the guest
• Inquires about and additional needs that the guest may have
• Learns guests name and uses frequently
• Offers to fill ice bucket
• Explains the features and functions of the room including ceiling fans and temperature controls.
• Gracious acknowledgement of guests at all times
• Prompt response for assisting departing guests if not within five minutes then guest is notified of time.
• Converse with guest while rooming and departing guests
• Upon check out offers to have valet car brought to entrance or assist with other transportation
• Takes responsibility for guest inquiries and problems
• Performs shoe shine duties when needed
• Performs pick up and delivery of guest luggage etc. to and from off-site area
• Records all deliveries and storage of items efficiently and accurately
• Unload luggage from tour busses and transport to guest rooms
• Ensures that the security of the hotel is maintained through participation in the Emergency response procedures and ensure only registered guests and patrons use the Reception Lobby
• Delivers overnight menu requests to guest rooms
• Other duties as assigned

Qualifications :

Your experience and skills include:

• A minimum of one (1) year of recent experience (in the last 5 years) or in a guest/customer-facing role requiring a high standard of service.
• Hospitality Education is an asset
• A valid BC Class 5 drivers license (must provide a drivers abstract reflecting a history of responsible driving)
• Comprehensive and current knowledge of local attractions events restaurants and transportation information
• Impeccable grooming and presentation
• Demonstrated ability to work well independently with minimal supervision and as a team-player with proven success in relationship building
• Ability to provide excellent service and exceed expectations
• Proven ability to solve problems and make decisions in a personable manner
• Proficient in English language both verbal and written
• Must be able to handle a multitude of tasks in an busy dynamic environment while remaining calm
• Must be available to work flexible hours including overnight shifts
• Must be comfortable wearing a Bluetooth earpiece

Additional Information :

Physical Aspects of Position (include but are not limited to):

• Frequent standing and walking
• Occasional carrying and lifting up to 50lbs
• Occasional bending and kneeling
• Occasional ascending or descending ladders stairs and ramps

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Your team and working environment: Welcome to Canadas Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria British Columbia. This is the best of all worlds where contrast meets distinction opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This award-winning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary vintage and cutting-edge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS

Remote Work :

No

Employment Type :

Full-time

Experience: years
Vacancy: 1