Senior Manager, Homelessness

POSITION SUMMARY

The Senior Manager, Homelessness leads and manages the implementation of BC Housing’s Coordinated Access and Assessment (CAA) and Shelter program and coordination with associated initiatives including outreach and encampment response, vacancy matching, assessment, and triageacross the province. The position provides leadership to regional teams in delivering and homelessness programs in partnership with homelessness-serving rightsholders and facilitating the housing of individuals who are homeless or experiencing chronic homelessness.

He/she/they develops strategies to address service gaps to identify shelter and housing capacity stock and contributes to the administration of the homelessness and CAA programs, process and/or oversees the CAA implementation process including the shelter components in addressing the gap between the number of homeless on the streets and staying in shelters with the complex issues of coordinating their relocation to permanent/stable housing.

The position contributes to the administration of the shelter system, outreach, triage and assessment initiatives, prepares and administers provincial homelessness operating budgets, for programs including encampment and outreach, shelter and coordinated access components. The position contributes to the development of related provincial training initiatives, provides consultation, advice and recommendations regarding improvements to the Shelter and CAA program framework and provincial program planning.

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE:

• , Business Administration, Social Work, Community Planning, including courses in social service delivery, business/partnership development and community relations.
• Extensive experience at the community level in building relationships and providing leadership to partners and rightsholders in housing the homeless or other diverse populations with complex social, health care and/or behavioural issues.
• Extensive experience in leading the implementation of shelter and housing related programs and providing oversight to regional and community rightsholders supporting program operation/delivery.
• Or an equivalent combination of education, training, and experience acceptable to the Employer.

• Tier I CRC required.

KNOWLEDGE, SKILLS AND ABILITIES:

• Extensive knowledge and understanding of the philosophies, practices and standards pertaining to the delivery of programs and services for the housing of vulnerable populations, particularly the homeless.

• Extensive knowledge of the different types of mental health and/or addiction housing models.

• Considerable knowledge and understanding of BC Housing’s mandate, programs and policies relating to homelessness.

• Considerable knowledge of current social issues including homelessness, mental illness and drug addiction, domestic violence, child protection, and ageing.

• Considerable knowledge of government and non-profit agencies in the communities served, and the role of community health resources and other social services.

• Considerable knowledge of management and supervisory practices.

• Effective consultative, facilitation, consensus building, problem solving, negotiation, conflict resolution, and negotiation skills.

• Effective leadership, verbal and written communication, presentation, and interpersonal skills.

• Strong research, analytical, problem solving and conceptual thinking skills.

• Intermediate level skills with computer applications and software including MS Office applications and knowledge of complex database structures.

• Ability to plan and lead the implementation of program activities across a diverse region consisting of multiple rightsholders and significant homelessness concerns.

• Ability to establish and maintain constructive working relationships with housing providers, service providers, sector organizations, community groups, and government agencies and provide leadership in the resolution of issues.

• Ability to demonstrate empathy, lead, coach and motivate staff in a team setting.

• Access to reliable transportation and ability to work flexible hours including some evenings and weekends.

• Please Note: Successful applicant(s) are subject to a satisfactory criminal record search and are required to maintain Security Clearance throughout their employment.

Indigenous candidates are welcome to connect with an Indigenous team member in our organization to discuss the recruitment process and our workplace, please contact to arrange a call.