The purpose of this position is to provide customer support by communicating both in a friendly and professional manner, focus will be on scheduling orders accurately and within prescribed SLA timelines. Escalating and reporting back to operations / sales with customer feedback, as required.
ORDER ENTRY:
Monitor all incoming emails through the mailbox and respond in order of priority ensuring an initial acknowledgement response time of 15 min and a total resolution/ticket time as prescribed departmental targets.
Determine the nature of the inquiry and respond as necessary (both internal and external customers) with accuracy as the main focus.
Ensure records and systems are updated, as related to area of responsibility to ensure all business intelligence remains accurate and current.
CUSTOMER INTERACTION:
Schedule pick up and delivery appointments, as requested by the Dispatch team.
Save and classify paperwork in TMW imaging
Coordinate with other Vision departments to resolve customer/internal inquires.
Update client profiles in TMW, with any new customer details as notified by customer.
Add assessorial charges as necessary and communicate with Rates team.
Update OS&D details in TMW and assign information to appropriate Vision team member.
Follow up with customer on any issues that can not be resolved internally.
Qualifications
EXPERIENCE:
2-3 years in an office environment
2-3 years in a customer service role
SYSTEMS:
Google Suite
TruckMate (TMW)
Additional Information
What do we offer to you?
We are passionate about making a difference in the Transportation Industry! Don’t waste another minute! Contact us and build a career with VISION!!!
LOGISTICS COORDINATOR • Belleville, ON, CA
A leading automation solutions provider in Belleville, Ontario is seeking a Procurement and Logistics Specialist to enhance supply chain processes and forge relationships with suppliers.The ideal c... Show more
Facility Operations is core to our Success.Focused on owning and driving all activity occurring in your building(s) and ensuring facilities are operated safely, cost effectively, and efficiently as... Show more
Looking for a job that’s fast-paced, fun, and pays you for your efforts?.Surplus Furniture & Mattress Warehouse.We are growing and looking for.Top Earners, Store Managers, and District Managers.Are... Show more
Step into the role of Business Office Manager at a skilled nursing facility, where financial oversight and compassionate care intersect.Your organization and management skills will enhance resident... Show more
Join the Vision Transportation team as a full-time Logistics Coordinator, committed to exceptional customer service.This role focuses on accurate scheduling and effective communication for logistic... Show more
BCS Automation is seeking an innovative, results-driven Procurement and Logistics Specialist to join our dynamic team! At BCS, you’ll be securing the components that power our custom automation sol... Show more
If you are passionate about estimating and looking for an opportunity to contribute your expertise within a collaborative team environment, we encourage you to apply.Utilize dealership and automoti... Show more
Our Worldwide Operations network delivers millions of packages and smiles to Amazon customers every day.We are looking for motivated, customer-focused individuals who want to join our team as an Op... Show more
Our core values are trust, teamwork, innovation, positivity and wellness.With three locations, Vision Transportation continues to grow and we are always looking for talented professionals to join o... Show more
Leader canadien de la logistique du dernier kilomètre, nous avons une vision claire :.Offrir une livraison rapide, précise et fiable grâce à une technologie de pointe.Ton rôle : au cœur de la chaîn... Show more
Why join the Donini Chocolate team?.Established since 1979, Donini Chocolate specializes in producing dark chocolate, white chocolate and couverture using European recipes.As a small company, Donin... Show more
Our Worldwide Operations network delivers millions of packages and smiles to Amazon customers every day.We are looking for motivated, customer-focused individuals who want to join our team as an Op... Show more
Intelcom | Dragonfly - With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics.Our vision is clear: to deliver fas... Show more
A leading medical supply firm in Belleville is seeking a Delivery Driver.Responsibilities include the efficient delivery of medical supplies, maintaining customer relations, and fulfilling document... Show more
A leading pet retailer in Ontario is seeking a Retail Operations Manager to drive operational excellence in its store.Responsibilities include overseeing pet care operations, managing inventory, an... Show more
To ensure timely delivery of packages to predetermined customers on specific routes, reviewing orders prior to delivery, load/unload vehicle and provide exceptional customer service to our client b... Show more
Vision Transportation seeks an experienced Outbound Dispatcher to manage freight from Canada to the USA.This role offers a structured Monday to Friday schedule with a focus on negotiation and servi... Show more
Our core values are trust, teamwork, innovation, positivity and wellness.With three locations, Vision Transportation continues to grow and we are always looking for talented professionals to join o... Show more
Join us at the Nexus of care and compassion.Business Office Manager (BOM) Benefits.Low-Cost Medical, Dental, Vision, and Voluntary Benefits coverage.Weekly & Monthly Employee Appreciation Events.Bi... Show more
We're recruiting for an experienced Director, Facilities & Maintenance to lead maintenance operations for a growing warehousing and distribution organization.Reporting to the Vice Presiden... Show more
