LOGISTICS COORDINATOR

Job Description

The purpose of this position is to provide customer support by communicating both in a friendly and professional manner, focus will be on scheduling orders accurately and within prescribed SLA timelines. Escalating and reporting back to operations / sales with customer feedback, as required.

ORDER ENTRY:

Monitor all incoming emails through the mailbox and respond in order of priority ensuring an initial acknowledgement response time of 15 min and a total resolution/ticket time as prescribed departmental targets.

• Determine the nature of the inquiry and respond as necessary (both internal and external customers) with accuracy as the main focus.

• Ensure records and systems are updated, as related to area of responsibility to ensure all business intelligence remains accurate and current.

CUSTOMER INTERACTION:

• Schedule pick up and delivery appointments, as requested by the Dispatch team.

• Save and classify paperwork in TMW imaging

• Coordinate with other Vision departments to resolve customer/internal inquires.

• Update client profiles in TMW, with any new customer details as notified by customer.

• Add assessorial charges as necessary and communicate with Rates team.

• Update OS&D details in TMW and assign information to appropriate Vision team member.

• Follow up with customer on any issues that can not be resolved internally.

Qualifications

EXPERIENCE:

• 2-3 years in an office environment

• 2-3 years in a customer service role

SYSTEMS:

• Google Suite

• TruckMate (TMW)

Additional Information

What do we offer to you?

• Great People to Work With!
• Paid Personal Days
• Company Paid Benefits (Health, Dental, Vision)
• Promote from Within
• Fun Company Events!

We are passionate about making a difference in the Transportation Industry! Don’t waste another minute! Contact us and build a career with VISION!!!