Job Description
:The Resource Team Leader (RTL) provides the necessary leadership and development for a team of high performing Financial Centre Administrators. The RTL’s goal is to enable Advisors, Advisor staff and managers, in identifying learning needs and delivering defined Sun Life requirements, tools, technology, and administrative process training, in partnership with their District Managers (DM) and aligned with Head Office Professional Development programs. This role is also accountable for the operational effectiveness of Financial Centre locations which can include, premises, technology, administrations, advisor office managements and client management processes.
What will you do?
Responsible for running the operations of the FC locations
Leads the FC resource administration team
Completes regular one on one reviews with each team member ensuring their goals and objectives reflect the needs of the company, the FC as well as the requirements of the job
Assess advisor learning needs and recommend training required to meet the needs
Enable technology adoption, working in partnership with the Distribution Digital Office and Management team
Coordinates the FC training program based on the needs of the FC
Delivers initial and on-going advisor training, prepares training schedules, arranges for presenters
Provides training on various sales support systems - topics of technology, product and procedures, through group training or one-on-one sessions.
Provides just-in-time PC trouble shooting to resolve technology problems
Provides just-in-time information on insurance products/procedures
Delivers training on compliance and market conduct topics as required
Facilities management (premises & equipment)
Oversee administrative process, operating within national policies driving efficiency and effectiveness across locations
What do you need to succeed?
Strong client relationship skills and a client centric mindset
Ability to multitask, prioritize and work in a fast paced, demanding and constantly changing environment
Sound coaching, performance managers and influencing skills
Presentation and facilitation skills with the demonstrated ability to learn and create an atmosphere to motivate others to learn
Strong influence and communication skills (written and oral)
Ability to work in a matrix environment
Committed to ongoing personal and professional development
Excellent PC Skills (Windows Operating system, Microsoft Office, Salesforce)
Ability to work independently and with all members of the FC Team
Qualifications:
University degree with 3-6 years of experience or an equivalent combination of education and experience – Degree or college diploma preferred
Experience includes coaching, leading and influencing teams, previous experience in the financial services and relationship management
Bilingual as required
Unique requirements:
The location of other Sun Life offices determines the extent of the Resource Team Lead's travel. Travel is expected to other offices, regional/ national training sessions or meetings as required.
What's in it for you?
The opportunity to move along a variety of career paths with amazing networking potential
Flexible Benefits from the day you join to meet the needs of you and your family
We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential
We’re honoured to be recognized as a 2025 Best Workplaces in Ontario by Great Place to Work® Canada
We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health
*LI-MS
Resource Team Leader • Edmonton, Alberta
Our Canada West Civil Infrastructure Group is looking to fill a Lead Bridge Engineer‑Team Lead position to join our growing Canadian Operations.This position can be based in Calgary, Edmonton or Va... Show more
A wellness company located in Edmonton is seeking a Retail Team Leader to enhance customer experiences.You will connect customers to the healing power of plants through product demos and personaliz... Show more
At Elantis, we help organizations modernize how they work through tailored Microsoft solutions.We’re looking for a team lead to own and evolve our Flex and Managed Services practice — someone who i... Show more
Work Authority, a proud Canadian Company since 1938.Our retail chain of stores and mobile trucks across Canada is an undisputed leader of safety footwear and work apparel.We are a committed team of... Show more
Take charge as a part-time Team Leader at LEGO® and exemplify exceptional customer service while supervising store operations.Work closely with the ASM and SM to create a vibrant shopping environme... Show more
Description: At Weyerhaeuser, our focus is as much on building our people as building our business.We are committed to creating an environment where individuals can flourish, diversities encouraged... Show more
Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics,... Show more
Team Lead page is loaded## Team Leadlocations: Edmonton, ABtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR103613Work Authority, a proud Canadian Company since 1938.Our... Show more
A leading gaming company is seeking a VIP Manager to oversee a portfolio of high-value clients in Edmonton.The ideal candidate will have extensive experience in customer service and team management... Show more
Join Alberta Blue Cross as an IT Team Manager and drive operational excellence in a supportive environment.Oversee a team of professionals dedicated to providing outstanding business solutions.This... Show more
Durabuilt Windows & Doors has been a leader in the manufacturing industry for over 30 years, evolving from a small family business into one of Western Canada’s largest privately held companies.Our ... Show more
Posted Tuesday, June 23, 2026 at 8:00 AM.Catholic Social Services is currently seeking a full-time 40 hours per week, Team Leader in EDMONTON to join our Lago Lindo.Providing excellent client-cente... Show more
Lead Workday HRIS Specialist - People Analytics Resource.Note: Must have experience in team handling.HRIS & People Analytics Resource.Workday system and people processes.The role involves supportin... Show more
Customer Service Specialists are the team's senior resolvers, the people who take on the complex cases and the situations Associates escape.You own the hardest problems from first contact to confir... Show more
WE ARE LOOKING FOR A forward-thinking, forward-doing LEADER.You’re passionate about data—and proud of it.You love transforming numbers into insights and helping others make data-driven decisions.Yo... Show more
Lead the client experience at Tiffany & Co.Team Manager, fostering extraordinary service and meeting sales targets.Inspire your team through your leadership and passion for excellence.In this pivot... Show more
Elevate your career at Stantec as a Team Leader overseeing Electromagnetic Transient Power System Studies in Calgary, Canada.Drive impactful projects and influence the future of energy.As the Techn... Show more
Position: Sales Team Leader, JACK & JONES.Location: South Edmonton Commons, Edmonton, AB.You will always have an incredible sense of style with our 50% employee discount in store and online.At JACK... Show more
For over 75 years enCompass has been building safe and inclusive communities by supporting individuals to navigate change – and lead healthy, meaningful lives.We provide holistic services and wrapa... Show more
A Canadian Immigration and Recruitment company is seeking a full-time Customer Service Representative in Edmonton.The role involves maintaining professionalism, responding to customer inquiries, an... Show more
