Job Title: Assistant Community Manager
Primary Location: Victoria, BC
Job Status: Full Time, Permanent
Company Overview:
Pacific Cove Properties is a BC-owned and operated property management company providing rental accommodation to almost 3000 families and individuals in communities throughout British Columbia, including Metro Vancouver, the Fraser Valley, Vancouver Island, and the Okanagan.
Role Overview:
We're looking for an Assistant Community Manager to support day-to-day operations at our established rental community in Victoria. This is a hands-on role that blends leasing, resident relations, and operational support. You'll work closely with the Community Manager to maintain occupancy, keep the building running smoothly, and deliver a consistent resident experience from first showing through to move-out.
Key Responsibilities:
Support leasing efforts to maintain strong occupancy across the building
Conduct suite showings and respond to inquiries in a timely, professional manner
Assist with marketing and advertising of available units
Deliver a high-quality resident experience throughout the full tenancy lifecycle
Support rent collection processes and follow up on outstanding balances
Assist with move-ins, move-outs, and unit turnover coordination
Address resident inquiries, concerns, and day-to-day issues as they arise
Assist with minor maintenance and coordinate repairs with vendors as needed
Ensure all documentation and systems are accurate, up to date, and compliant with company standards and the Residential Tenancy Act
Support regular building inspections and reporting requirements
Provide ongoing updates and reporting to the Resident Manager and head office
Education & Experience:
Experience in residential leasing, property management, or a similar customer-facing role
Working knowledge of the Residential Tenancy Act
Experience with tenant relations, rent collection, and general building operations
Comfortable handling minor maintenance tasks
Strong organizational and time management skills, with the ability to manage competing priorities
Clear and professional communication skills, both written and verbal
Proficiency with MS Office (Word, Excel, Outlook); experience with property management or CRM systems is an asset
Ability to exercise sound judgment, discretion, and professionalism when handling resident matters
Assistant Community Manager • Victoria, BC, CAN
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