Portfolio Support Specialist, Gaming & Digital Fundraising

As part of our energetic and talented Shared Services team this position is responsible for providing key support to external volunteers staff and the Sponsored Campaign Representative team during the peak campaign period. This role coordinates gaming requests online raffles and 50/50 activities; manages general inquiries; and supports compliance with Alberta Gaming Liquor and Cannabis (AGLC) requirements for raffles under $20000. The position also supports peer-to-peer (P2P) fundraising and other online fundraising tools as needed. This role reports to the Portfolio Manager Digital Services.

This is a temporary full-time Monday Friday position (36.25 hours/week) from August 10 - December 18 2026.

Day to Day:

Administration and Coordination

• Receives gaming requests from external volunteers ensuring compliance with AGLC regulations issuing gaming licenses and supporting accurate reporting.
• Maintains tracking systems for issued licenses submits financial reports to AGLC and follows up on outstanding raffle reporting including traditional pull-ticket raffles.
• Administers online raffles and gaming activities by developing branded raffle pages configuring online tools and providing customer support throughout the process.
• Serves as a key contact for internal and external stakeholders by responding to gaming inquiries ensuring compliance with AGLC requirements monitoring the inbox and escalating issues when needed.
• Coordinates and oversees online raffle activities including ticket mailouts physical draws vendor invoices are submitted for payment prize payouts and related administrative tasks.
• Sets up peer-to-peer fundraising platforms and supports external volunteers with site content and configuration.

About you:

You are highly organized and adaptable professional to support our administrative operations customer service initiatives and volunteer engagement activities. You possess experience in administrative functions excellent customer service skills and proficiency with Microsoft Office Suite including Microsoft Teams and SharePoint. Experience with Salesforce or United is considered an asset as is event planning knowledge. Strong verbal and written communication skills exceptional prioritization and problem-solving abilities and the capacity to identify and escalate urgent issues when necessary are essential. You thrive in a fast-paced environment and can effectively manage changing priorities while maintaining a positive service-oriented approach.

You have a can-do attitude are outcomes driven and approach situations with a customer focus. Thinking creatively staying organized and building relationships is how you thrive. You enjoy problem solving coordinating events and presenting to groups.

You have a high school diploma and a minimum of two (2) to three (3) years of related experience. A combination of education and experience will be considered.

You align with and integrate our core values throughout all organizational and business practices and you consistently act with personal professional and behavioral integrity.

You see yourself in our Values.
We value and operate with a commitment to:

Creating solutions.

Continuous learning.

Being courageous in our work.

Capturing our customers hearts and minds.

Being insights driven and utilizing real data.

Applying a lens of equity and inclusion to all that we do.

Why work with us

We are people who love what we doâandâare passionate about our work. We offer rewarding work a positive workplace culture and a totalârewardsâpackage. Our work environment is a hybrid - with time spent both collaborating in the office as well as remotely.ââ

United Way of the Alberta Capital Region takes a systems-wide approach to collaborate and deliver local programs and services that address multiple facets of community well-being.

At United Way of the Alberta Capital Region we value the contributions our employees make in supporting and advancing ourâpurpose andâvalues andâhaveâa workplace culture where actions are aligned and focused on achieving ourâenvisionedâfuture.âWe believeâthatâa balanced Total Rewards Programâhelps fosterâa culture and workplace experience where our colleagues will flourish to the benefit of those served through our United Way.ââ

As part of our Total Rewards Program this position is also eligible for:

• Flexible hours (Hybrid work environment)
• Birthday off
• Professional Coaching
• LinkedIn Learning
• 4% vacation
• The hourly rate for this role is $22.80

United Way of the Alberta Capital Region is committed to creating an inclusive workplace that reflects our diverse community that we serve. We encourage candidates from diverse backgrounds and those who may need accommodation to apply to join our team. By incorporating a variety of experiences and perspectives we create opportunities for innovative solutions and maximize the impact of our work.

To learn more about United Wayâof theâAlberta Capital Region please visitââ

United Way of the Alberta Capital Region has once again beenrecognized as one of the2025 Best Workplaces in Government and Social Services.

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1