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Menzies Aviation Careers
YVR Front Desk AgentMenzies Aviation Careers • Richmond, British Columbia, Canada
YVR Front Desk Agent

YVR Front Desk Agent

Menzies Aviation Careers • Richmond, British Columbia, Canada
30+ days ago
Job type
  • Full-time
Job description
Main accountabilities include:
  • This role is the first touch point to the Menzies experience and plays a key role in the coordination of all customer service related activities.
  • Promotes a professional image at all times and complies with company uniform standards.
  • Delivers superior customer service.
  • Deals directly with any issues that may arise and escalates to the appropriate company representative when needed.
  • Assists customers at the front counter including pick-up and delivery requests.
  • Coordinates all related courier activities.
  • Process all related paper work with detail and accuracy.
  • Ensures all documentation is correct prior to releasing Cargo to customers.
  • Coordinates activities between office and warehouse as required.
  • Ensure tasks are performed in accordance with the Company and Airlines specific procedures and policies.
  • Required to attend the mandatory training imposed by the Company and Airlines as per job role.
  • Must practice all companys Safety Policy inclusive of but not limited to: wearing PPE when and where required
  • Other related duties as assigned.
Qualifications and Experience:
  • Must have high school diploma or equivalent.
  • Must be at least 18 years of age and legally able to work in Canada.
  • Must be able to communicate verbally read and write in English proficiently.
  • Prior cargo airline operational knowledge experience is an asset
  • Must be able to use related software as required to perform the functions
  • Proficient in MS Office
  • Must be able to speak read and write in English proficiently
  • Must be available and flexible to work variable shifts including weekends and holidays.
  • Must have current drivers license with no violations over the past 5 years
  • Must be able to lift at least 30 kgs when required
  • Familiarity with or ability to learn how to work within an IT cargo system environment.

Must pass and maintain all required security clearances and Transport Canada Background check


Required Experience:

Unclear Seniority


Employment Type : Full-Time
Department / Functional Area: Administrative Support
Experience: years
Vacancy: 1
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YVR Front Desk Agent • Richmond, British Columbia, Canada

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