Open Jobs Stage Experience and Services Manager, Stores

At Sephora Canada were passionate about finding and sharing beauty in the world. Our constant innovation our ability to see and lead trends and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities in our differences our experiences and in the spirit of our employees.

Job ID: 290289
Store Name/Number: ON-Trinity Common (1566)
Address: 40 Great Lakes Drive 104A Brampton ON L6R 2K7 Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
Vacancy Status: This position is for an existing open vacancy

As the nextClient Experience & Beauty Services Managerat Sephora you will directly influence the client experience and overall store performance. This dual-focused role leads both the sales floorour Stageand its team of Leads and Beauty Advisors as well as the Beauty Skincare and Fragrance Studio including the Paid Services Beauty Advisor (PSBA) team who deliver personalized 1:1 services. With a strong emphasis on coaching and development you will inspire and guide your teams to deliver exceptional client service and exceed company goals. Additionally you will drive client engagement by innovating and executing in-store events and classes. This role reports to the Store Director and collaborates closely with the Store Operations and Talent Manager.

What youll be doing as a Client Experience & Beauty Services Manager at Sephora

• Training & Development.Conduct Beauty Advisor training for new hires and existing team members. Facilitate Welcome to Sephora and Sephora 101 sessions as needed. Oversee the development and certification processes while fostering opportunities to enhance artistry skills.

• Embracing Innovation.Ensure beauty advisors are trained adequately and are leveraging our technology innovations within services while assisting clients to provide an elevated in-store experience.

• Client Experience.Managed the Services online reservation system including publishing Beauty Advisors availability and class schedules. Ensured adequate staffing to maintain a smooth client flow and efficient check-in process.

• Visual Merchandising.Assist the Operations team by ensuring merchandising concepts and sales floor visuals align with company standards. Maintain a clean organized sales floor and manage tester and supply levels. Execute visual merchandising updates and ensure timely replenishment when new inventory is added.

• Vendor Management.Ensure all beauty advisors are properly engaging with all store brands visiting the store. Ensure all brand representatives effectively train and coach cast on their products. Provide feedback on brand training effectiveness when possible.

Wed love to hear from you if

• You havea minimum of2-4 years of management experiencein the beauty retail or customer service industryor equivalent internal experience.

• You have a proven track record of coaching a team to company expectations and have a passion for training development and education.

• You are entrepreneurial at heart and have a history of generating business or executing events that create a meaningful connection with your community and/or clients.

• You have no difficulty maintaining composure and possess strong managerial courage to have those tough conversations when needed.

• You have excellent time management skills that extend to your team and their efficiency.

• Bonus points if you have a passion or background in make-up artistry or skincare services.

You might not meet every requirement listedand thats okay. If you bring relevant experience and a passion for what we do we encourage you to apply. We believe great talent comes from all kinds of paths.

Location Availability and Physical Requirements-

• On-site: You willwork at the location specified in the job posting.

• Scheduling: Flexibility is key! We need you to be available during evenings weekends and holidays when our clients are eager to shop and explore.

• Physical Requirements:Our stores are a fragrance-filled environment. You must be ableto bend and stretch to stock shelves as well as lift and carry up to 50 pounds.
  

Sephoras Total Rewards-

• The Compensation.Sephoras pay philosophy is to offer competitive market rates considering location internal equity job scope and the skills and experience needed to succeed.

• The Perks.Think youve tried it all Just wait until you work at Sephora! Enjoy the product discounts gratis & exclusive brand events.

• The Benefits.This role includes access to Sephoras extended health and life insurance benefits customizable coverage options and paid time off to help you rest and recharge.

• The Education & Development.We invest in training and support internal mobility across Canada helping you reach your career goals. Sephora employees also benefit from LVMH programs and job opportunities.

The compensation ranges betweenCAD$54800.00 - CAD$68500.00. In addition you may be eligible for performance-based bonus opportunities a competitive benefits program and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors including but not limited to the actual qualifications and experience of the individual and any additional non-discriminatory legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.

Required Experience:

Manager

Employment Type : Full-Time
Experience: years
Vacancy: 1