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Grantek Systems Integration
Technical Service and Support SpecialistGrantek Systems Integration • Burlington, Ontario, Canada
Technical Service and Support Specialist

Technical Service and Support Specialist

Grantek Systems Integration • Burlington, Ontario, Canada
30+ days ago
Job type
  • Full-time
Job description

As a key member of Granteks Technical Service & Support team you will be responsible for our customers technical support and maintenance of automation and information systems. You will perform troubleshooting commissioning start-up testing preventive maintenance and repair services of a variety of manufacturing automation systems including but not limited to: PLCs HMIs Sensors VFDs Industrial Networking.

Primary Job Responsibilities:

  • Provide technical support and maintenance services both remote and within customer facilities.
  • Provide an immediate response to all customer support inquiries.
  • Assume full ownership of the service call; manage follow-up and close out all assigned support items.
  • Prepare and maintain accurate service call documentation.
  • Engage with internal Engineering personnel.
  • Train customer manufacturing personnel on applicable manufacturing systems.
  • Investigate reproduce and provide technical solutions.
  • Identify process improvement opportunities.

Technologies Used:
*Note that Grantek understands you may not know each technology listed. We will train on areas that are new to you.

  • PLC Programming Platforms: Rockwell / Allen-Bradley Siemens Omron Modicon GE etc.
  • System Networking: Ethernet Routing and Switching EthernetIP DeviceNet ControlNet Profibus DH Remote IO Modbus etc.
  • HMI Platforms: Rockwell / Allen-Bradley Wonderware Schneider Electric etc.
  • SCADA Platforms: Rockwell / Allen-Bradley Inductive Automation Wonderware GE Siemens etc.
  • Servo Motion Control: Rockwell / Allen-Bradley Emerson Omron etc.
  • Vision Platforms: Cognex Datalogic Keyence etc.
  • MES Platforms: Rockwell / Allen-Bradley Sepasoft Wonderware etc.
  • High-level Programming: C# Java Python Cloud SQL VB VBA etc.
  • Database Platforms: Microsoft Oracle etc.
  • Operating Systems: Microsoft (current and legacy to NT) Unix Linux etc.
  • Project Documentation: Microsoft Office

Qualifications :

  • Will typically possess 3 - 5 years of relevant industry experience.
  • Possesses at least one of the following or is working towards achieving: EET diploma/degree or Mechatronics diploma/degree or Associates degree in Computer Science Information Technology or related field required
  • Excellent communication skills both verbal and written.
  • Valid Drivers License
  • Have full-time access to a personal vehicle
  • Willingness to travel up to 50% throughout the NA
  • Is flexible with possible shift work; nights and days


Additional Information :

We are committed to the principals of equal employment opportunity and to fostering a workplace where all Grantekians feel respected and included. To ensure a fair and consistent hiring process applications are reviewed through a blend of thoughtful human evaluation and trusted AI-assisted tools.

This position is being posted to fill an existing vacancy within the organization.


Remote Work :

No


Employment Type :

Full-time


Department / Functional Area: Engineering
Experience: years
Vacancy: 1
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Technical Service and Support Specialist • Burlington, Ontario, Canada

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