Service Network Support Manager

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. Prevost , a division of Volvo Group Canada Inc., is currently looking for a Service Network Support Manager to champion customer satisfaction and profitability across our expanding service center network in the US and Canada. Partnering closely with the Sr. Director Service Network, you will act as a key advisor and problem-solver—improving both the customer and employee experience while coordinating service and parts activities. While this role has no direct reports, it carries high impact. You will analyze performance, resolve complex network issues, and lead special projects that shape the future of our operations. What you will do: Drive Financial Success: Actively monitor and manage P&L, sales, gross profit, and labor costs to increase overall network profitability. Analyze & Optimize: Conduct in-depth quantitative and qualitative analysis of service and parts operations—tracking financial metrics, CSI, warranty, inventory, and productivity. Strategic Partnership: Advise and collaborate with both internal and external customers to develop, implement, and follow up on targeted action plans. Champion the Customer: Spearhead initiatives that guarantee a consistently high level of internal and external customer satisfaction throughout the service department. Build Relationships: Cultivate strong, ongoing partnerships with branch leaders and key customers, maintaining constant communication to ensure alignment. Elevate the Team: Identify performance gaps to evaluate, propose, and coordinate effective training initiatives. Financial Planning: Play an active role in annual budget preparation and participate in ongoing financial forecast and results meetings. Network Engagement: Travel to branch locations to stay connected with the realities on the ground, while promoting a safe and functional working environment. Other duties as assigned What's in it for you? Permanent position; Salary offered: between $100,000 and $130,000 per year. Minimum of 5 weeks of vacation; Comprehensive group insurance paid 100% by the company; Retirement plan with employer contribution of up to 7%; Telemedicine program; Hybrid working mode; Unique work environment; Annual performance bonuses. Who are you? Bachelor’s business or a related area and/or 10 years of relevant experience Experience in a multi-site, dealer environment Bilingual abilities (especially Spanish or French) are a plus Ability to travel between USA and Canada, approximately 25% travel total. Proficiency in Microsoft Office Comfortable working in a matrix organization and managing multiple stakeholders Self-motivated with the ability to work remotely, independently, and collaboratively Excellent relationship management and negotiation skills Analytical and detail-oriented with a strong commercial mindset Proven organizational skills with the ability to prioritize and work effectively on multiple tasks in a fast-paced environment Team player, passionate, curious, customer oriented, change driven, problem solver, owner mentality Ready for the next step? Send us your CV now. To view the multiple career opportunities we offer, visit prevostjob.com. Prevost: The absolute experience Who we are and what we believe in We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities. Applying to this job offers you the opportunity to join Volvo Group . Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment. Prevost is one of North America's largest manufacturers of premium intercity touring coaches and the world leader in the production of premium motorhome and specialty conversion coaches. Prevost is fully committed to customer success through sound innovation, winning partnerships, and a passionate team. The Prevost tradition is the sum of values passed down from one generation to another since our first plant was built in Sainte-Claire, Quebec in 1924. Prevost is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process. Personal information collected by Prevost pursuant to this job offer shall be processed in accordance with Prevost’s Privacy Policy https://jobs.prevostcar.com/en/privacy-policy/ . By submitting your application, you consent to your personal information being processed in the manner described in our Privacy Policy. If you have any questions regarding our personal information processing practices or if you disagree with the way your personal information will be processed, please contact our person in charge of the protection of personal information at vieprivee@volvo.com If you do not agree with your personal information being processed in the manner described in our Privacy Policy, we will be unable to process your application.