Full Time Store Manager (Optical): Victoria, BC

Location & Hours

105 - 3551 Blanshard Street. Victoria (BC) V8Z 0B9

Approximately 40 hours per week, based on business needs. Evening and weekend work required.

What You'll Do

As a Store Manager at Specsavers, you'll play a key role in helping customers see and feel their best. You'll run the daily retail operations of Specsavers' store, partnering closely with the store's retail and clinical team, and managing the team to deliver an outstanding customer journey end-to-end, surpassing customers' expectations time after time. You'll be responsible for overseeing, coaching, and developing team members on all aspects of product selection, sales techniques, problem solving and service.

You'll be part of our mission to deliver exceptional eye care to everyone, while supporting customers with personalized advice and championing the quality and standards that Specsavers is renowned for.

Key Responsibilities

• Manage daily operations of the store, including staffing, scheduling, inventory management, and customer service. Ensure compliance with industry standards, healthcare regulations, and internal Specsavers policies.
• Train, mentor, and develop optical staff to enhance technical and customer service skills. Foster a high-performance culture through coaching, motivation, and clear goal setting.
• Collaborate with optical and retail teams to deliver integrated customer care.
• Analyze store performance metrics and implement strategies for continuous improvement. Uphold Specsavers' values and brand standards in all aspects of store operations.
• Oversee selection and procurement of optical products to maintain a diverse, high-quality inventory. Maintain strong knowledge of frames, lenses, treatments, and current promotions to inform and educate customers. Provide education on eyewear options and ensure an exceptional experience.

What We're Looking For

• Be registered with the College of Opticians and hold a valid Dispensing Optician License in your province.
• Have experience managing store operations and optimizing business performance by creating a vision of success, handling potential complaints and grievances with care, analyzing management reports and managing the day-to-day running of the store effectively.
• Have the ability to lead and motivate a team to achieve excellent technical standards, creating and celebrating WOW moments and delivering experiences that transcend customers' expectations.
• Ability to thrive in a fast-paced retail environment, staying organized and composed under pressure.
• Reliability and flexibility to work retail hours.
• Surpass expectations by exceeding performance targets using key performance indicators to increase sales, minimize costs and maximize profits, all while keeping in mind that our most important KPI is customer satisfaction.
• Motivated by building long-term customer relationships, embracing Specsavers' Customer Experience model that prioritizes lasting connections over short-term results.
• Must be legally eligible to work in Canada. Specsavers is unable to provide support for immigration or permanent residency applications.

Compensation

$26 - $32/hour. Actual compensation will be determined based on experience.

Benefits

• 3 weeks of vacation and 1 paid volunteer day per year.
• 1 extra paid day off plus an eyecare voucher to celebrate your birthday.
• 4 vouchers for family and friends per year, each offering 25% off.
• Health and dental benefits, and a Healthcare Spending Account active from your first day.
• Mental health and wellbeing support, including $3,000 annually for practitioner care and access to our Employee Assistance Program.
• Ongoing investment in your professional development and advancement.

Behaviours We Value

• Collaborative: We work together as one Specsavers to deliver on our purpose.
• Curious: We question, explore, and seek out diverse perspectives to develop our knowledge and understanding.
• Courageous: We challenge the status quo, we experiment with good ideas, and we are brave, bold, and fast in our decision making.
• Compassionate: We care, support, and help each other.
• Commercial: We treat money wisely and make decisions that are good for our customers, our partners, our people and for the long term.

Equal Opportunity Employer

At Specsavers, we are committed to fostering a diverse and inclusive workplace. We believe that a diverse team enriches our work environment and enables us to achieve our goals. We are an equal opportunity employer and encourage candidates of all backgrounds and abilities to apply. If you believe you can contribute to our mission and vision, we welcome your application, even if you don't meet every qualification listed. We value the unique skills and perspectives each individual brings to our team.

Accessibility and Accommodations

We are committed to creating an inclusive and accessible workplace. If you require accommodations at any stage of the application or interview process, please let us know by contacting us at careers.ca@specsavers.com. We will work with you to meet your needs and ensure a fair and equitable experience.

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