Technical Supervisor, Group Underwriting

Company: CLIC
Department: Group Benefits
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: Bilingualism in English and French is an asset.

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

Our Group Benefits team is a leader in our target markets through service excellence and innovative technology and products. Influenced by our co-operative values, our team of experts work collaboratively with clients to deliver solutions that meet their business needs.

Reporting to the UW Manager, this position is responsible for leading a team of underwriting staff, providing technical guidance, mentorship, and performance management to ensure quality risk assessment, accurate pricing, and adherence to company policy for group insurance products. This role involves developing underwriting strategies, analyzing complex risks, collaborating with cross-functional teams, leveraging data and technology to maintain profitability and efficiency within the underwriting unit as well as manage a unique portfolio of business.

How you will create impact:

• Cultivate a supportive and respectful team environment to boost engagement and address workplace concerns.
• Provide ongoing coaching and mentorship, helping staff grow their skills and prepare for future roles through regular feedback and one-on-one sessions.
• Manage workflow and resources to maintain quality and efficiency, assisting with tasks as needed.
• Research and implement industry and regulatory changes to align with best practices.
• Manage a portfolio of group insurance clients, delivering timely and accurate service to clients and brokers.
• Lead the assessment, selection, and pricing of risks to maintain a profitable book of business, in line with company guidelines and authority limits.
• Remains current with policies, regulatory environment & trends, as it relates to group benefits and the insurance industry to ensure competitiveness, accuracy and professionalism.
• Develop and maintain strong working relationships with other underwriting teams, Management, internal departments, and external stakeholders.

To join our team:

• You have 6-9 years of experience in Group Insurance
• You have a college diploma in Business Administration, Commerce, Finance, Statistics or Actuarial Science
• You have certification in GBA(Group Benefits Associate, CEBS (Certified Employee Benefits Specialist), ACS(Associate, Customer Service) or HIAA(Health Insurance Association of America)
• You have leadership and coaching experience – Understanding, training or experience in coaching, developing & leading others with a high focus on teamwork & professionalism
• You have the ability to develop creative solutions to unique issues & opportunities
• You have expert knowledge of Underwriting policies, principles and practices
• You have a thorough understanding of how changes to Canadian industries, economy, occupations, provincial health plans, drug coverage (types and use of drugs), federal/provincial gov’t regulations/legislation impact private insurance plans.

How you will succeed:

• You build trusting relationships and provide feedback to enable the successful development of your team and colleagues.
• You foster innovation and continuous improvement with a focus on client experience.
• You facilitate the adoption of change and create a high-performance culture through alignment of your team’s work with organizational goals.
• You successfully convey messages and demonstrate openness to exploring alternative points of view.
• You use critical thinking to guide decision making.

What you need to know:

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (, health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Expected salary range $72,847 - $121,411

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.

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