Solution Specialist I, Infrastructure

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

We are currently hiring a Solution Specialist I based in our Head Office.

As a Solution Specialist I, you’ll provide consulting, technical planning, and system administration to support BCAA’s business and infrastructure systems. In this role, you’ll deliver second-level and occasional third-level administration, help design and maintain system architecture, and ensure operational excellence. You’ll also play a key role in troubleshooting, coaching junior staff, and contributing to project success.

This is an excellent opportunity to grow your expertise in infrastructure solutions while supporting mission-critical systems that serve our members and employees.

Who you are:

• Detail-oriented with a focus on secure, reliable, and compliant solutions.

• Strong organizational and prioritization skills in a fast-paced environment.

• Ability to collaborate effectively across teams and adapt to evolving technologies.

• Growth mindset with an interest in building expertise in cloud and automation disciplines.

What you’ll do:

• Support and maintain AWS cloud infrastructure services, including compute, storage, and networking resources.

• Administer Windows Server environments, including Active Directory, Group Policy Objects (GPO), and Public Key Infrastructure (PKI).

• Provide support for hybrid Office 365 services, including Exchange Online, Teams, and identity integration.

• Automate routine administrative tasks using PowerShell scripting.

• Monitor and manage incident, request, and change activities in alignment with ITIL processes.

• Contribute to meeting defined SLAs for system availability, performance, and support response times.

• Assist senior team members in implementing and documenting new enterprise IT solutions.

• Participate in patching, upgrades, and system lifecycle management across on-premises and cloud platforms.

• Maintain documentation of system configurations, processes, and operational standards.

What you bring:

• Associate’s, Bachelor’s, or Post-Graduate Degree in Computer Science, Information Systems, or Computer Engineering.

• 6–7 years of system administration and/or system infrastructure experience.

• Hands-on experience with AWS cloud services (EC2, S3, IAM, VPC).

• Expert background in administering Microsoft environments, including Active Directory, DNS, DHCP, and GPO.

• Familiarity with Office 365 hybrid environments and identity management.

• Proficiency with PowerShell scripting for automation and administration.

• Knowledge of ITIL principles and experience working within SLA-driven environments.

• Strong troubleshooting, problem-solving, and communication skills.

• Bonus Skills!

• Exposure to Terraform or other Infrastructure-as-Code (IaC) tools.

• Familiarity with CI/CD pipelines or DevOps practices.

• Understanding of containerization platforms (Docker, Kubernetes).

• AWS or Microsoft certifications (e.g., AWS Solutions Architect Associate, Microsoft 365/Windows Server certifications).

• Familiarity with SCCM or MECM management

The salary range for this position is $91,185.84 to $113,982.36 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 9%, with the opportunity to earn up to 15%.

What we offer:

• The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.

• Career and personal development to help you grow and reach your goals.

• Incentives that recognize team and individual sales and performance.

• Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.

• A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.

• Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.

• BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.

• Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

*for permanent employees

We’re always looking for amazing people like you. Apply today!