Looking for a Bilingual SD resource join the team.
Working Location : Brampton, Ontario / onsite
Job requirements :
- Minimum 6-12 months of relevant experience of Remote technical support
- VERSANT CERTIFIED CANDIDATES with minimum B2 and C1 certifications
- Expected to Provide remote support in English and French to troubleshoot technical issues
- Provide quarterly content feed to include knowledge articles, videos, and attachments is compatible with the portal
- Level 1 Support and Updating Incident Management System and escalate complex issues to higher-level support teams
- Manage ACD, email, portal and chat queue balancing, resource planning, survey, and related operational systems to provide tier 1 support for all Service Provider-supported digital capabilities.
- Perform incident / request identification, reporting, logging of records, initial resolution, tracking of ticket, reporting and ticket status.
- Record all actions related to tickets (e.g. response, status, and resolution or escalation) in English in tracking tool.
- Answer questions on use or features for all standard hardware and software systems
- Strong Communication and Customer Service skills are essential for this role
Client Service Desk Technical Support Specialist (Perm)
Reporting to the Client Service Desk Supervisor, under the day-to-day direction of the Client Service Desk Team Leader, the Client Service Desk Technical Support Specialist will:. Knowledge of the contents/intent and adherence to customer Service Level Agreements; IT Services Operational Level Agree...
Spécialiste bilingue du soutien aux patients/ Bilingual Patient Support Specialist
The Patient Support Solutions Specialist DEDICATE delivers a seamless service and support to the pre-established list of end users of the STI Patient Support Solutions programs by leveraging an advanced ability to facilitate drug insurance navigation on behalf of patients according to patient’s prov...
Care Coordinator - Bilingual (FRENCH)
In collaboration with patients and their families, assess care needs, determine eligibility for services, and develop individual care and service plans. Bilingual (French) Care Coordinator. Whether you work in our office, in the community, or a health care facility – you will play a lead role in pro...
Bilingual Patient Services Specialist / Reimbursement Specialist
The Patient Services Specialist is an integral part of the Patient Services team, responsible for the coordination and delivery of services related to the patient support programs offered by McKesson Specialty. Le spécialiste des services aux patients fait partie intégrante de l’équipe des Services ...
Service Desk Support Intern
The Support Intern will provide first-level customer support for Openlane employees to resolve technical difficulties related to Openlane’s custom applications, hardware, and software for our inbound call center. We are a fast-paced and high-volume service desk responding to email tickets and phone ...
Bilingual Patient Services Specialist
If the submission has been denied, the Senior Patient Services Specialist will discuss this with the physician and resubmit if agreed upon. Maintain service levels in case management, including Adverse Events reported within twenty-four hours of receipt and any other Key Performance Indicators estab...
System Support Specialist - Technology Services
The System Support Specialist is tasked with delivering onsite IT hardware and software support to end users, ensuring prompt and professional responses to incidents and service requests. System Support Specialist – Technology Services. Minimum of 3 years of progressive working experience in desksid...
Bilingual French Customer Service / Order Desk
We are currently looking for a Bilingual (English and French) candidate to join a great company in Mississauga to support their client base and sales team as a Bilingual Customer Service / Order Desk Professional! In this Bilingual position you'll be working out of the Mississauga branch off the 401...
Service Desk Support Assistant
Under the direction of the Manager, Customer Success, the Service Desk Support Assistant provides intermediate level end-user support in the IST (Information Services and Technology) department. ...
Team Assistant - Bilingual (FRENCH)
By applying your health care administrative support experience – you will have the opportunity to play a key role in providing connected, accessible, patient-centred care – and be supported by our collaborative team that includes over 9,000 regulated health care and other professionals. Provide admi...