Talent.com
SereneAid
Technical Analyst – User Support ServicesSereneAid • Yarmouth, NS, ca
Technical Analyst – User Support Services

Technical Analyst – User Support Services

SereneAid • Yarmouth, NS, ca
17 days ago
Job type
  • Full-time
Job description
Job Description
Technical Analyst – User Support Services (OPOR Support 2026)
Client: Government of Nova Scotia – Cyber Security and Digital Solutions (CSDS)
Location: Yarmouth, Nova Scotia (Primary Site: Yarmouth Regional Hospital)
Engagement Type: Competitive-Sourced
Start date: July 6, 2026
Payment Structure: Hourly (CAD)
Service Category: IT
Position Overview
The Government of Nova Scotia, through Cyber Security and Digital Solutions (CSDS), is seeking a motivated Technical Analyst – User Support Services to support a critical healthcare technology initiative within Nova Scotia Health facilities. This role is part of a large-scale resource augmentation project focused on enhancing desktop support services, device deployment, and end-user technology support across healthcare environments.
The successful candidate will work onsite alongside local support teams, providing hands-on technical assistance to healthcare professionals while ensuring the efficient deployment, maintenance, and support of end-user devices and equipment.

Requirements

Key Responsibilities
  • Provide onsite and remote technical support to healthcare staff and end users.
  • Deploy and configure new computers, peripherals, and accessories.
  • Refresh and replace existing hardware with new equipment.
  • Perform device imaging, configuration, and deployment activities.
  • Install, troubleshoot, and support software applications.
  • Gather technical and user information to support incident resolution.
  • Diagnose and resolve hardware, software, and connectivity issues.
  • Conduct physical workstation and device replacements, including equipment located under desks and in clinical environments.
  • Assemble and configure Workstations on Wheels (WOW carts) and other technology equipment.
  • Maintain accurate records of daily activities, deployments, and support requests.
  • Collaborate with internal teams, vendors, and healthcare stakeholders to ensure successful project delivery.
  • Complete other technical support duties as assigned by team leads and management.
Required Qualifications
Mandatory Requirements
  • IT Diploma or equivalent post-secondary education from a recognized institution.
  • Demonstrated experience providing onsite, face-to-face technical support.
  • Strong customer service and communication skills.
  • Ability to work independently with minimal supervision.
  • Physical ability to walk throughout healthcare facilities and handle equipment deployment activities during a standard workday.
  • Satisfactory Criminal Record Check (RCMP).
  • Completion of required healthcare immunization documentation, including:
    • Measles, Mumps, Rubella (MMR)
    • Tetanus, Diphtheria, Pertussis (Tdap)
    • Varicella (Chickenpox immunity or vaccination documentation)
Preferred Qualifications
  • Experience supporting enterprise desktop environments.
  • Experience with hardware deployment and lifecycle refresh projects.
  • Familiarity with healthcare IT environments.
  • Experience tracking and reporting technical support activities.
  • Strong troubleshooting and problem-solving skills.
Work Environment
The role will be primarily based at healthcare facilities within the Yarmouth region, with occasional travel to other Nova Scotia Health sites as required. The successful candidate will work directly within hospital environments supporting frontline healthcare operations.


Requirements
Desktop / End-User Technical Support – Providing onsite and remote support to users. Hardware Deployment & Configuration – Setting up, replacing, and configuring computers, peripherals, and devices. Hardware & Software Troubleshooting – Diagnosing and resolving technical issues. Device Imaging & Installation – Imaging, deploying, and configuring workstations. Customer Service & Communication – Supporting users face-to-face and communicating effectively. Documentation & Incident Tracking – Recording support activities and issue resolution. IT Diploma or Equivalent Education – Mandatory qualification. Healthcare IT support experience Enterprise desktop environment support Hardware refresh/lifecycle projects experience
Create a job alert for this search

Technical Analyst – User Support Services • Yarmouth, NS, ca

Similar jobs

Complete Online Surveys For Cash (Up to $25/per)

Earn HausYarmouth, NS, CA
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Chinese Private Tutoring Jobs Argyle (NS)

SuperprofArgyle (NS), Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

English Private Tutoring Jobs Argyle (NS)

SuperprofArgyle (NS), Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

French Private Tutoring Jobs Argyle (NS)

SuperprofArgyle (NS), Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

Arithmetic Private Tutoring Jobs Argyle (NS)

SuperprofArgyle (NS), Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

Service Advisor Opening at Canadian Tire

Canadian TireYarmouth, NS, CA
Full-time

Explore a rewarding Service Advisor position at Canadian Tire, a trusted name in the automotive service industry.Connect with diverse customers while managing expectations and service schedules.As ... Show more

 • Promoted

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausChurch Point, NS, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Online Jobs - Earn Up To $1,500 A Month

Free Cash by AlmediaWedgeport, Canada
Full-time

Receive a $5 welcome bonus when you complete your first offer!Make money in your spare time by completing online tasks:Take paid surveys (5-15 minutes each)Test new mobile games and appsShare your ... Show more

 • Promoted

Remote Sales Representative

Spade RecruitingWedgeport
Remote
Full-time +1

We are a well-established provider of supplemental benefits, dedicated to delivering value, transparency, and exceptional service to working families.Our team is growing, and we are currently seeki... Show more

 • Promoted • New!

Earn Money By Taking Surveys - Remote

AlmediaYarmouth, Canada
Remote
Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more

 • Promoted

Earn Money Testing Apps - Remote

AlmediaYarmouth, Canada
Remote
Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more

 • Promoted

Earn Cash From Taking Surveys Online

Earn HausYarmouth, NS, CA
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Earn Money Playing Games - Remote

AlmediaYarmouth, Canada
Remote
Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more

 • Promoted

Game Tester - Remote

AlmediaYarmouth, Canada
Remote
Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more

 • Promoted

Online Survey Participant: Work Remote and Earn Up To $25 Per Survey

Earn HausYarmouth, NS, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Political Affairs Internship Part-Time In Worldwide - Remote Worldwide - Political Team

The Borgen ProjectYarmouth, Canada
Remote
Part-time +1

Are you passionate about making a difference in the world? Look no further! The Borgen Project is an international organization that works at the political level to improve living conditions for pe... Show more

 • Promoted

Writer/Journalist Internship Part-Time in Worldwide - Remote Worldwide

The Borgen ProjectArgyle, Nova Scotia, Canada
Remote
Part-time +1

Are you passionate about making a difference in the world? Look no further! The Borgen Project is an international organization that works at the political level to improve living conditions for pe... Show more

 • Promoted

Earn Up To $400 Per Day By Playing Games And Taking Surveys

AlmediaYarmouth, Canada
Full-time

Com is an innovative new platform for side hustle seekers who want to earn money online by playing games, taking surveys, and completing various assigned tasks.Since its launch 5 years ago, over 50... Show more