Talent.com
Grantek Systems Integration
Technical Service and Support SpecialistGrantek Systems Integration • Burlington, Ontario, Canada
Technical Service and Support Specialist

Technical Service and Support Specialist

Grantek Systems Integration • Burlington, Ontario, Canada
1 day ago
Job type
  • Full-time
Job description
Job Description

As a key member of Grantek’s Technical Service & Support team you will be responsible for our customers technical support and maintenance of automation and information systems. You will perform troubleshooting, commissioning, start-up, testing, preventive maintenance, and repair services of a variety of manufacturing automation systems, including, but not limited to: PLCs, HMIs, Sensors, VFDs, Industrial Networking.

Primary Job Responsibilities:

  • Provide technical support and maintenance services, both remote and within customer facilities.
  • Provide an immediate response to all customer support inquiries.
  • Assume full ownership of the service call; manage, follow-up, and close out all assigned support items.
  • Prepare and maintain accurate service call documentation.
  • Engage with internal Engineering personnel.
  • Train customer manufacturing personnel on applicable manufacturing systems.
  • Investigate, reproduce and provide technical solutions.
  • Identify process improvement opportunities.

Technologies Used:
*Note that Grantek understands you may not know each technology listed. We will train on areas that are new to you.

  • PLC Programming Platforms: Rockwell / Allen-Bradley, Siemens, Omron, Modicon, GE, etc.
  • System Networking: Ethernet, Routing and Switching, EthernetIP, DeviceNet, ControlNet, Profibus, DH+, Remote IO, Modbus, etc.
  • HMI Platforms: Rockwell / Allen-Bradley, Wonderware, Schneider Electric, etc.
  • SCADA Platforms: Rockwell / Allen-Bradley, Inductive Automation, Wonderware, GE, Siemens, etc.
  • Servo Motion Control: Rockwell / Allen-Bradley, Emerson, Omron, etc.
  • Vision Platforms: Cognex, Datalogic, Keyence, etc.
  • MES Platforms: Rockwell / Allen-Bradley, Sepasoft, Wonderware, etc.
  • High-level Programming: C#, Java, Python, HTML5, .NET, Cloud, SQL, VB, VBA, etc.
  • Database Platforms: Microsoft, Oracle, etc.
  • Operating Systems: Microsoft (current and legacy to NT), Unix, Linux, etc.
  • Project Documentation: Microsoft Office

Qualifications

  • Will typically possess 3 - 5 years of relevant industry experience.
  • Possesses at least one of the following or is working towards achieving: EET diploma/degree or Mechatronics diploma/degree or Associates degree in Computer Science, Information Technology or related field required
  • Excellent communication skills – both verbal and written.
  • Valid Driver’s License
  • Have full-time access to a personal vehicle
  • Willingness to travel up to 50% throughout the NA
  • Is flexible with possible shift work; nights and days


Additional Information

We are committed to the principals of equal employment opportunity and to fostering a workplace where all Grantekians feel respected and included. To ensure a fair and consistent hiring process, applications are reviewed through a blend of thoughtful human evaluation and trusted AI-assisted tools.

This position is being posted to fill an existing vacancy within the organization.

Create a job alert for this search

Technical Service and Support Specialist • Burlington, Ontario, Canada

Similar jobs

Technical Support Specialist

Solutions 2 GoBrampton
Full-time

Are you ready to move distribution forward? Solutions 2 GO is a premier global distributor of video game products.With operations reaching 19 countries in North, Central and South America, and part... Show more

 • Promoted

Technical Support Specialist Focused on GNSS and Automation Training

Brandt Group of CompaniesMississauga, Peel Region, CA
Full-time

Step into a pivotal role as a Technical Support Specialist, enhancing customer experiences with advanced GNSS and automation technologies.Provide exceptional technical support and training, helping... Show more

 • Promoted

Technical Specialist

HCL Technologies LimitedMississauga, Peel Region, CA
Full-time

The SAP SuccessFactors Consultant will be responsible for end‑to‑end implementation, support, configuration, and optimization of SAP SF modules—primarily.This role demands strong functional experti... Show more

 • Promoted

System Support Specialist - Technology Services

Mackenzie HealthVaughan, York Region, CA
Full-time

The System Support Specialist is tasked with delivering onsite IT hardware and software support to end users, ensuring prompt and professional responses to incidents and service requests.As a membe... Show more

 • Promoted

Product Support Specialist

Recruitment By Designetobicoke, on, ca
Full-time +1

Our client, an office furniture manufacturer located in the west end of Toronto, is looking to add a Product Technical Support person to their team.This position is full-time, permanent and the sal... Show more

 • Promoted

Technical Sales Specialist

D&H DistributingMississauga, Peel region, Canada
Full-time

This is a hybrid role based in Mississauga, ON.Please note, candidates must be located within 100km the office location.Join 100+ year old technology distributor, offering end-to-end solutions for ... Show more

 • Promoted

Technical Support Manager

I-Gard CorporationMississauga, Peel Region, CA
Full-time

As we continue to grow and extend our product offering and technical support capabilities, we are in need of adding a.The primary responsibility of this position is to provide technical and applica... Show more

 • Promoted

Technical Customer Service Specialist (Sales & Support)

Nett Technologies IncMississauga, Peel Region, CA
Full-time

A manufacturing company in Mississauga is seeking a Customer Service Representative.Responsibilities include providing sales support, creating quotes, and maintaining CRM data.Candidates should hav... Show more

 • Promoted

Service Specialist II

Edward JonesMississauga, Peel region, Canada
Full-time

Service Specialist on the Canada Service team to support branch teams and clients, ensuring Service Excellence in a dynamic, client‑centric environment.Identify opportunities for improvements withi... Show more

 • Promoted

Technical Support Specialist

KARL STORZ SE & Co. KGMississauga, Peel region, Canada
Full-time

Work Location (for field-based positions): Mississauga, Ontario, Canada.Make a direct impact on patient care by keeping world-class medical technology running at its best.Pay range: $62,500 - $81,2... Show more

 • Promoted

Technical Support Analyst for On-Site and Remote Assistance

CAA Club GroupVaughan, York region, Canada
Remote
Full-time

Elevate your IT career as a Technical Support Analyst.Provide exceptional on-site and remote support for hardware, software, and incident resolution across a member-centric organization.This role r... Show more

 • Promoted

Specialist - Managed Services

CDW CanadaMississauga, Peel Region, CA
Full-time

At CDW, we make it happen, together.Trust, connection, and commitment are at the heart of how we work together to deliver for our customers.It’s why we’re coworkers, not just employees.Coworkers wh... Show more

 • Promoted

Technical Support Specialist at Legrand

Legrand, North AmericaMississauga, Peel Region, CA
Full-time

Become a Technical Support Specialist with Legrand in Mississauga, ON, focusing on ERP and CPQ systems.Collaborate with various departments to ensure data accuracy and system stability.In this crit... Show more

 • Promoted

Logistics Customer Service Specialist - Shipments & Status

Fuze Logistics Services IncMississauga, Peel Region, CA
Full-time

A logistics company in Mississauga is seeking an entry-level Customer Service Representative to provide timely information on service capabilities and manage customer interactions related to shipme... Show more

 • Promoted

Technical Sales Expert at NTT DATA

NTT Data Americas, Inc.Mississauga, Peel Region, CA
Temporary

Become a Technical Sales Expert with NTT DATA, focusing on customer needs and tailored sales solutions.This remote role offers the flexibility to work from home and thrive in a supportive environme... Show more

 • Promoted

Join Dexterra as Technical Solutions Specialist

Dexterra GroupMississauga, Ontario, Canada
Full-time

Elevate your career at Dexterra as a Technical Solutions Specialist, specializing in Integrated Facilities Management.Your role will encompass designing impactful solutions while engaging directly ... Show more

 • Promoted

Manufacturing Customer Support Specialist

Reliable Automatic Sprinkler Co., Inc.Mississauga, Peel Region, CA
Full-time

A leading sprinkler company in Mississauga is seeking a Customer Service Representative to provide effective service for internal and external customers.Candidates should have an Associate's Degree... Show more

 • Promoted

Technical Support Specialist - C$75,000 - C$85,000 A Year - Remote

Retention.ComOakville, Canada
Remote
Full-time

Provides technical support via email and occasional video/phone for customers, troubleshooting issues, and documenting processes. Show more

 • Promoted

Remote Technical Support Specialist (Customer Care)

BIS Safety SoftwareMississauga, Peel Region, CA
Remote
Full-time

A dynamic software company located in Toronto is seeking a Customer Service Representative to provide remote technical support and outstanding service.The ideal candidate has at least 2 years of cu... Show more

 • Promoted

HVAC Technical Support Specialist: Remote Role with Growth Potential

MideaMississauga, Peel region, Canada
Remote
Full-time

Step into a rewarding role as a Technical Support Specialist focused on HVAC systems.This remote position allows you to utilize your hands-on knowledge in gas and refrigeration while making a real ... Show more