Assistant Branch Manager - Bramalea City Centre

Description

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Why Meridian?

At Meridian, our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.

Find our story here:

Our Retail Banking Practice:

Our vision is to be recognized as the financial institution that has the most local impact, supported by a purposeful value proposition to our Members.

We have a passion for ensuring we maintain our tradition of exceeding Member expectations and helping them achieve their best lives. We deliver advice-based banking while providing tools that reduce complexity, offering the right information, and motivating our Members to reach their overall financial goals.

Our Retail teams work alongside our partners in Wealth, Small Business, and Mobile Mortgage Specialists to support our Members' holistic financial growth.

As an Assistant Branch Manager:

As part of the Branch Leadership team, this position in conjunction with the Branch Manager is accountable for the day-to-day operation for sales and service within the branch and is responsible for the branch in the absence of the Branch Manager. Provide leadership, direction and development to all employees modelling Meridian corporate values. Provide effective leadership by empowering performance, giving constructive one on one coaching, and building a team atmosphere through positive interactions. Improve the Member experience while ensuring a high standard of employee performance results, community involvement, sales and service quality.

Key Responsibilities

• Responsible for hiring, training, developmental plans, performance management, coaching, feedback and performance improvement plans.
• Participate as a Member of the branch leadership team, supporting and promoting branch initiatives.
• Develop strategies and employee ability to read, interpret and understand NET promoter in order to enhance the overall Member experience.
• Lead all team Members with respect to Member satisfaction, ensuring a positive and consistent Member experience.
• Effectively engage employees in the sales management process using training and tools to improve the quality of advice offered to Members.
• Accountable to ensure completeness and accuracy for all files including credit, investments and estate portfolios.
• In conjunction with the Branch Manager, responsible to participate in interviews and hiring decisions for all non-management positions.
• Accountable to ensure the daily management of all cash within the branch, night deposit, ABM’s, MSR’s/CDU’s balancing, and all other controls are in place and properly adhered to.
• Maintain a thorough knowledge and understanding of all Meridian products and services and their related features and benefits.
• Follow audit, compliance, risk management, delinquency, fraud, robbery policies and procedures.
• Attend and actively participate in Assistant Branch Manager Meetings, sharing best practices and ideas.
• In conjunction with the Branch Manager, develop and implement branch strategies, goals, objectives, budgets, expense controls and overall branch efficiencies.
• Lead branch activities aimed at portfolio, customer and new business development.
• Contribute to the branch and delivery growth and profitability targets by ensuring employees are focusing their time and attention on the right activities.
• Promote Meridian Credit Union in your community by participating and being involved in community activities or events while demonstrating the Company values.
• Provide wealth management information and seminars within the community as assigned.

How you will succeed:

Experience & Education

• Post-Secondary education in a business or related field or relevant working experience.
  IFIC, CSC, CFP may be a requirement.
  Previous experience in a relevant financial services environment including personal account management and in-depth knowledge of all investment and lending products.

Skills & Abilities

• Confident presentation skills to lead meetings and to present ideas for socialization to achieve buy-in.
• Organizational, influencing and presentation skills.
• Advanced credit and interviewing techniques, credit investigation and underwriting skills.
• Computer literate in a windows environment
• Flexibility in scheduling with the ability to work evenings and weekends.
• Member Focus - Personally demonstrating that our Members are our highest priority.
• Proactive - Seize the initiative by anticipating needs and identifying opportunities to provide a higher level of service
• Open Communication - Engaging in honest and transparent dialogue to develop mutual understanding, trust and cultivate deeper relationships.
• Business Savvy - Continuously acquiring the knowledge needed to do one’s job to the fullest, using internal or external resources and applying the knowledge productively.
• Partner Orientation - Initiates opportunities for collaboration and maintains productive relationships to achieve shared goals.
• Integrity - Doing the right thing by always acting with openness, honesty and respect.
• Talent Developer: nurtures and supports direct reports, identifies strong team members, develops digital and analytical skills in direct reports
• Creates a Supportive and Positive Team Environment: creates and contributes to a positive team environment which encourages innovation, risk taking, and learning; speeds up team learning through sharing best practices; leverages the strengths and opportunities of the broader marketing team

This role represents an existing vacancy. Internal candidates are being considered as part of our standard process.

Salary Range: CAD $68,800 – $103,200 annually

Compensation for this role is based on a combination of skills, experience, and internal equity. Candidates with stronger alignment to the role’s requirements may be placed higher within the range. Your recruiter will share more information about our total rewards package during the hiring process.

Join us! This role is in office at 25 Peel Centre Drive, Unit 342. Brampton, ON L6T 3R5.

Build the Future of Banking with Us

At Meridian, we’re not just adapting to the future—we’re shaping it. We see talent as a catalyst for sustainable growth, community impact, and future-readiness. As the financial landscape evolves, we’re looking for team members who bring:

• Embedding & leveraging technology – Confidence and willingness to learn and integrate AI and emerging technologies into new ways of working. Experience with low/no code tools like the Microsoft Power Platform and generative AI productivity tools like Microsoft Copilot is considered an asset
• Critical Thinking – The ability to analyze, evaluate and interpret information from various sources and apply logic and problem solving to make decisions.
• Data Driven– Leverage data and insights to identify, prioritize and improve member experience and business efficiency.
• Curiosity & Flexibility – Comfortable navigating and embracing change and uncertainty, ask more questions, explore more options. Continuously learn and grow.

What's in it for you?

As a Certified Living Wage Employer, you are guaranteed to earn a living wage with us, including an impressive benefits package which includes:

• Paid vacation time, and other time off
• Employer-paid health benefits
• Defined contribution pension matching
• Financial benefits including free banking, and special rates on mortgages, lines of credits and more
• Tuition reimbursement program
• Unique rewards and recognition program

You will benefit from an inclusive and collaborative work environment that encourages creativity, curiosity, and celebrates success. You will also receive the right training, tools and technology needed to delight our Members, with the opportunity to learn from diverse industry leaders, who have hailed from top organizations around the world.

Our Story:

Meridian is Ontario’s largest credit union, and second largest in Canada, helping to grow the lives of our more than 360,000 Members. Meridian has more than 75 years of banking history and is 100% owned by its members. With 89 retail branches and 15 Business Banking Centers across Ontario and $ 30B in assets under management, Meridian offers a broad range of financial products and services to its retail, business banking and wealth members. With over 2000 employees and corporate offices located in Toronto and St. Catharines, Meridian has a track record of creating and delivering innovative new offerings and is committed to investing in the communities that we serve. Our plan is to build on our momentum as we deliver on our purpose - helping our members achieve their best life.

Our Commitment to You:

Meridian is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Meridian Credit Union.

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