ABOUT THIS ROLE:
We are looking for an application troubleshooting analyst – an individual who can perform analysis of a given problem report and determine where the problem is, its cause, solution or recommend effective workaround where applicable.
Acting as an escalation point for client Subject Matter Experts, Product Support Analysts act as the primary point of contact for client technical teams. Through a combination of technical investigation and troubleshooting, as well as collaborating with teams across D2L, PSAs offer a world class support experience for D2L Administrators with varying degrees of technical expertise across the Enterprise, Higher Education, and K-12 segments.
Successful candidates must have strong analytical skills and be creative problem solvers. They will be able to make accurate risk assessments and demonstrate above-average attention to details and competencies. They are excellent communicators and are comfortable discussing technical issues with clients whose technical expertise may vary.
HOW YOU'LL MAKE AN IMPACT:
WHAT YOU'LL BRING TO THE ROLE:
Desired Competencies:
Desired Skills:
Desired Experience:
Education Recommendations:
This position is to fill an existing vacancy
Remote Bilingual Product Support Analyst (Spanish/Brazilian Portuguese) • Burlington, Ontario
Putting people first, every dayBDO is a firm built on a foundation of positive relationships with our people and our clients.Each day, our professionals provide exceptional service, helping clients... Show more
A top-tier employer in customer service is looking for candidates for a remote position based in Calgary, Alberta.The role involves handling customer inquiries via various communication channels an... Show more
A leading customer service company in Peel Region, Mississauga is looking for customer service representatives to assist customers via phone or internet.The ideal candidate is fluent in English and... Show more
Citi is seeking a skilled Applications Support Analyst within the Fixed Income sector in Mississauga.This role is essential for maintaining application stability and enhancing operational efficienc... Show more
Elevate application support processes as an Applications Support Analyst at Citi.Use your extensive background to improve workflow and system stability in this full-time position.Citi is in search ... Show more
Advance your career at FoxWise as a Deskside Support Specialist, providing technical support in a dynamic environment.Impact user experience through comprehensive end-user assistance across diverse... Show more
We at BairesDev are seeking a Bid Analyst to craft persuasive, high-quality proposals and responses to RFIs, RFQs, and RFPs for custom software development and IT professional services engagements.... Show more
Elevate your career at Citi as a Senior Programmer Analyst, focusing on applications development and KYC data migration.Engage with a collaborative team to drive technology initiatives.This interme... Show more
Elevate your career as a Customer Support Specialist offering bilingual services from home.Employ your communication skills to assist customers and ensure their success.This role requires handling ... Show more
An innovative firm is seeking a detail-oriented Functional Analyst specializing in SAP S/4HANA and Fiori.This exciting opportunity involves providing post-go-live support, enhancing system function... Show more
A leading legal education organization is seeking a Test Developer to create and review LSAT content.The ideal candidate will be bilingual in English and Spanish, possess a graduate degree, and hav... Show more
A technology solutions company is seeking a Bilingual Technical Support Analyst (French/English) to provide first and second-level support to internal users.Candidates should have 3+ years in IT su... Show more
Join our team as an Organizational Health Solutions Consultant (Bilingual), where you'll leverage your expertise in health and wellness strategies to drive impactful business and health outcomes.In... Show more
A customer service firm is seeking candidates in London, Ontario, for a role in customer service and technical support.The ideal candidate will handle customer inquiries via calls and online commun... Show more
Intégrateur de solutions principal – Solutions de soutien.L'Intégrateur de solutions principal est un poste en contact direct avec la clientèle, chargé de fournir un soutien technique avancé pour l... Show more
A leading tech solutions provider is seeking an Online Data Analyst to work from home.This role involves enhancing digital map content and quality, requiring full proficiency in Lithuanian and Engl... Show more
Bilingual Technical Support Analyst (French/English).Bilingual Technical Support Analyst (French/English).Technical Bilingual (French/English) Support Analyst – Level 1/2.You will be working in a s... Show more
A global technology firm based in Canada is seeking a Remote Online Data Analyst fluent in Latvian and English.This part-time role involves enhancing digital maps through online research and data e... Show more
A leading technology company is seeking a Programmatic Insights Analyst to join their Scaled Analytics Partnership Team.This role focuses on delivering strategic insights from data analysis, collab... Show more
A tech company pioneering IoT solutions seeks a Sr.Support Tools Product Manager to drive the vision and user experience for their support tools.The ideal candidate will have 5-8 years of experienc... Show more
