ABOUT THIS ROLE:
We are looking for an application troubleshooting analyst – an individual who can perform analysis of a given problem report and determine where the problem is, its cause, solution or recommend effective workaround where applicable.
Acting as an escalation point for client Subject Matter Experts, Product Support Analysts act as the primary point of contact for client technical teams. Through a combination of technical investigation and troubleshooting, as well as collaborating with teams across D2L, PSAs offer a world class support experience for D2L Administrators with varying degrees of technical expertise across the Enterprise, Higher Education, and K-12 segments.
Successful candidates must have strong analytical skills and be creative problem solvers. They will be able to make accurate risk assessments and demonstrate above-average attention to details and competencies. They are excellent communicators and are comfortable discussing technical issues with clients whose technical expertise may vary.
HOW YOU'LL MAKE AN IMPACT:
WHAT YOU'LL BRING TO THE ROLE:
Desired Competencies:
Desired Skills:
Desired Experience:
Education Recommendations:
This position is to fill an existing vacancy
Remote Bilingual Product Support Analyst (Spanish/Brazilian Portuguese) • Richmond, British Columbia
Bilingual Technical Support Analyst (French/English).Bilingual Technical Support Analyst (French/English).Technical Bilingual (French/English) Support Analyst – Level 1/2.You will be working in a s... Show more
Family is part of Definity, a Canadian multi‑channel, property, and casualty insurance company whose success is founded on our family of companies’ long history of delivering a superior experience ... Show more
A top-tier employer in customer service is looking for candidates for a remote position based in Calgary, Alberta.The role involves handling customer inquiries via various communication channels an... Show more
Provides advanced technical support for healthcare software, focusing on SQL Server databases and complex interoperability workflows (HL7, FHIR, APIs).Troubleshoots performance, stability, and data... Show more
A leading technology company is seeking a Programmatic Insights Analyst to join their Scaled Analytics Partnership Team.This role focuses on delivering strategic insights from data analysis, collab... Show more
A leading customer service company in Peel Region, Mississauga is looking for customer service representatives to assist customers via phone or internet.The ideal candidate is fluent in English and... Show more
A tech company pioneering IoT solutions seeks a Sr.Support Tools Product Manager to drive the vision and user experience for their support tools.The ideal candidate will have 5-8 years of experienc... Show more
Hello! We're Jason and Charlie, Support Managers at Ashby.We’re excited to share that we're hiring Product Support Specialists in North America.Please note: we’re currently hiring Product Support S... Show more
Drive exceptional support as a Remote Product Support Specialist with Ashby.Engage with North American customers on weekends for a rewarding technical support journey.This unique position with Ashb... Show more
A leading legal education organization is seeking a Test Developer to create and review LSAT content.The ideal candidate will be bilingual in English and Spanish, possess a graduate degree, and hav... Show more
Pay or shift range: $62,703 CAD to $78,379 CAD.The estimated range is the budgeted amount for this position.Final offers are based on various factors, including skill set, experience, internal equi... Show more
Growth & Exposure: With over $45 billion in assets under administration, our "booming" business means you gain high-level exposure and real opportunities for career advancement.Supportive Culture: ... Show more
Equity & Investment Analyst Remote | $90 –$200/hr.Equity & Investment Analyst Remote | $90 –$200/hr.Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.Th... Show more
A global technology firm based in Canada is seeking a Remote Online Data Analyst fluent in Latvian and English.This part-time role involves enhancing digital maps through online research and data e... Show more
A leading tech solutions provider is seeking an Online Data Analyst to work from home.This role involves enhancing digital map content and quality, requiring full proficiency in Lithuanian and Engl... Show more
A customer service firm is seeking candidates in London, Ontario, for a role in customer service and technical support.The ideal candidate will handle customer inquiries via calls and online commun... Show more
Elevate your career as a Customer Support Specialist offering bilingual services from home.Employ your communication skills to assist customers and ensure their success.This role requires handling ... Show more
An innovative firm is seeking a detail-oriented Functional Analyst specializing in SAP S/4HANA and Fiori.This exciting opportunity involves providing post-go-live support, enhancing system function... Show more
A technology solutions company in Metro Vancouver is hiring a Bilingual Technical Support Specialist (English/Spanish).This role involves providing technical support and troubleshooting GPS Trackin... Show more
A technology solutions company is seeking a Bilingual Technical Support Analyst (French/English) to provide first and second-level support to internal users.Candidates should have 3+ years in IT su... Show more
