Description
Job Title: Call Centre Manager
Location: Remote
Working Hours: Central Standard Time (9 AM – 5 PM)
Role Type: Full-Time
We're looking for a Call Centre Manager to lead customer care operations and oversee end-to-end insurance claims handling within a vehicle and automotive-focused environment. You’ll operate at the intersection of customer experience, claims processing, and operational leadership ensuring customers are supported efficiently while claims are handled accurately and without delay.
This role exists to bring structure, visibility, and accountability to both customer interactions and claims workflows. You’ll own the quality of conversations, the speed and accuracy of claims handling, and the consistency of service delivery across the business.
You’ll be directly involved in customer communication when needed particularly for escalations or complex cases, while also managing and coordinating teams across departments and regions. This includes ensuring smooth handoffs between customer care, claims processing, and any stakeholders involved in vehicle repairs or insurance workflows.
This is a hands-on leadership role for someone who understands how to run a tight operation in an automotive or vehicle insurance environment, where customer trust, speed, and accuracy are critical.
3–6+ years of experience in call centre operations, with at least 1–2 years in a management or supervisory role
Preferred: Prior experience in vehicle insurance, automotive claims handling, or automotive repair operations
Strong understanding of insurance claims processes, documentation, and lifecycle management
Comfortable handling customer interactions directly, including escalations and sensitive cases
Proven ability to manage and improve call centre KPIs (response times, resolution rates, customer satisfaction, etc.)
Experience overseeing both inbound and outbound call operations
Ability to manage, coach, and hold teams accountable across multiple functions or regions
Experience coordinating with repair teams, vendors, or third parties involved in automotive services
Ability to identify operational gaps and implement process improvements quickly
Strong organisational and reporting skills - able to maintain visibility across customer care and claims pipelines
Experience with CRM systems, call centre tools, and workflow tracking systems
Excellent spoken and written English
Ability to work aligned with Central Standard Time (9 AM – 5 PM)
Self-directed operator who can run daily operations without constant oversight
High attention to detail, especially in claims handling and customer communication.
Competitive salary based on experience
Fully remote role with structured working hours
Direct ownership of call centre performance and operational outcomes.
Opportunity to build and optimise a high-functioning support and claims team.
High-impact role with clear visibility into business operations and customer experience
Remote Call Centre Manager • Richmond, British Columbia
We’re inviting individuals from all backgrounds, including those searching for call centre agent roles, to express interest in joining upcoming consumer research studies.These may include online in... Show more
Become a Call Centre Customer Banking Advisor at one of Canada’s leading banks, supporting customers from your home.Deliver exceptional service and banking solutions.This role involves a mix of cus... Show more
A financial solutions provider in Windsor is seeking a Lead Generation Representative to work remotely on a commission basis.This position offers flexible scheduling, primarily Monday to Friday, wi... Show more
Become a B2B Demand Generation Manager with Directive Consulting and enhance marketing performance for multiple clients in a remote setting.Focus on deep marketing strategy and execution.Directive ... Show more
Take charge in a remote Customer Service position that emphasizes data entry and order management.Play a pivotal role in maintaining customer satisfaction through accurate data practices.As a vital... Show more
At Aviso, we are dedicated to improving the financial well‑being of Canadians.As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, a... Show more
We currently have two (2) permanent, full-time positions available for Call Centre Representatives to join our AccuSource Team (a division of Mainroad)! This is a long-term opportunity that include... Show more
The nature of this Job is an entry-level Job and no prior experience is required to start earning money.To Get started with us, make sure you follow and read these 3 simple Steps;.Fill in your Info... Show more
Management Consultant / Business Strategy Specialist.AI data lab for training frontier models and evaluating AI agents.Experts contribute their diverse subject matter knowledge across domains such ... Show more
Remote Call Center Representative.MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.With a commi... Show more
About the job Customer Service Remote Job.The nature of this Job is an entry-level Job and no prior experience is required to start earning money.To Get started with us, make sure you follow and re... Show more
A leading insurance provider is hiring remote Customer Care Managers to handle client inquiries and provide solutions.This position offers uncapped earning potential, flexible hours, and career gro... Show more
A leading iPaaS solution provider in Toronto seeks an experienced Customer Success Manager to engage with strategic customers and enhance their journey with the platform.The role involves managing ... Show more
Elevate customer satisfaction as a proactive Client Success Manager.Foster relationships and drive sales with tailored solutions while enjoying a flexible remote work environment.This position is c... Show more
A leading BPO company is seeking Work From Home Inbound Contact Centre Agents to provide empathetic customer support.Responsibilities include responding to customer calls, assisting with inquiries,... Show more
Trail Appliances is seeking a Service-Focused Call Centre Agent dedicated to exceptional customer support.Handle service requests and coordinate resolutions via phone and email.In this critical rol... Show more
Each day and each call can be different.We thank, connect, engage and inspire.We are all about teamwork, customer connections and most importantly, having fun while we do it.We find new child spons... Show more
Remote Call Center Representative - Remote.MCI is a rapidly growing technology-enabled business services company in the USA, with a global call center footprint across multiple countries.We deliver... Show more
A growing business services company is seeking Remote Call Center Representatives to support customer service initiatives for well-known clients.In this role, you will handle inquiries, promote pro... Show more
A multinational information systems company seeks an experienced sales professional to develop strategies for selling and marketing its solutions.This position requires at least 5 years of experien... Show more
