Remote Processor, Operations Management - Neurodiversity Hiring Initiative

Specialisterne is Recruiting!

Specialisterne connects qualified neurodivergent candidates to employment opportunities in numerous industries and sectors in Canada and the US.

To be eligible to apply, you must have experienced barriers getting and/ or maintaining meaningful employment and you identify with one of the following:

• Autism (including Asperger’s and PDD-NOS)
• Attention Deficit/Hyperactivity Disorder (ADHD) or Attention Deficit Disorder (ADD)
• Learning Disability (e.g., dyslexia, dyscalculia, dysgraphia)
• Intellectual Disability
• Obsessive Compulsive Disorder (OCD)
• Tourette Syndrome

Employees hired through Specialisterne will be supported by a Specialisterne Workplace Support Specialist for their first twelve weeks on the job.

Specialisterne is proud to partner with CIBC on a Neurodiversity Hiring Initiative.

CIBC is a leading North American financial institution. From Personal, Business and Commercial Banking to Wealth Management and Capital Markets businesses, their 44,000 employees provide a full range of financial products and services to 10 million clients in Canada, the United States and around the world.

CIBC places a high value on diversity in its workforce, recognizes the business benefits that accrue from responding to challenges from multiple perspectives, and is exercising a leadership position in the hiring of people with disabilities.

Applications must be submitted in full no later than July 27, 2025

Summary:

Supports Credit Card processing including payment investigations, exception handling, retrievals and reconciliation

Title: Processor, Operations Management

Employment Type: Full-Time

Hours: 37.5 hours per week

Location: Halifax, NS (On-Site for first 3 months, then Hybrid)

Target Start Date: August 2025.

About this Role:

Essential Tasks - In this job, you will:

• Conduct investigation and detailed analysis on item errors according to established guidelines to determine the nature of the issue, identify root cause and resolve the error. Receives, reviews and investigates item errors.
• Adhere to all risk and governance standards by completing all required documentation thoroughly and ensuring that all processes and procedures are followed.
• Work closely with your team to deliver a great customer experience. Ensure that your team’s collective work meets quality standards, deadlines and service level agreements
• Identify and resolve items of discrepancy and follow up on process problems within the area of responsibility using independent judgement based on standard work procedures. Act like an owner by taking accountability for issues, and know when to lean on others to build a better solution together.
• Receive, prioritize, sort and evenly distribute work to staff within a production area. Respond to questions and provide guidance. Complete quality checks for work completed to ensure accuracy. Monitor workflow to ensure priority is given to unresolved matters that cause backlog or delays in process flow.

General Skills and Abilities - You are:

• A critical thinker who applies problem solving skills to address issues and increase efficiency
• Comfortable performing repetitive tasks on a daily basis while maintaining quality with a strong attention to detail
• Able to develop strong working relationships with internal partners over the phone.

Digital/Technical Skills & Tools - You are:

• Basic skill level with Microsoft Excel
• Basic skill level with the Microsoft Suite of Applications

Required skill level* Basic - e.g., I can do this in simple situations with close or extensive guidance Basic to Intermediate Intermediate - e.g., I can do this in most situations, with occasional guidance Intermediate to expert Expert - e.g., I can do this in exceptionally difficult situations with no guidance and I can be a key resource for others.

Education/Knowledge - You:

• High School Diploma

Experience (Professional, Academic, Personal) - You:

• Nice to have: (but not required):
  • Prior experience working in a bank
  • Customer service experience

Additional Information:

Here’s how frequently the following types of communication and interaction are required to perform the job:

• Oral communication: Daily
• Email communication: Daily
• Instant messaging: Daily (MS Teams)
• Telephone Communication: N/a
• Video communication: Daily (Camera encouraged but not required)
• Interacting with supervisors: Daily
• Interacting with peers: Daily
• Interacting with customers: N/a
• Selling or influencing others: N/a
• Training or teaching others: Based on candidate preference

Here’s what can employees find stressful about this job:

• High volume days
• May be asked to support remediation projects and correct accounts

Here’s what employees tend to find motivating/rewarding about this job:

• Flexible schedule
• Being a founding member of an exciting new team at CIBC Opportunities for development and skill building through various projects and initiatives
• Opportunities to network and engage with team members across the department through various committees.
• Strong culture of recognition through the MomentMakers platform

Workplace Support:

• Specialisterne and our employer partners are committed to providing inclusive onboarding experiences and supporting new employees as they learn on the job
• All new hires continue to liaise with a Specialisterne Workplace Support Specialist for their first twelve weeks on the job

The Recruitment Process

To be considered for this position, you will:

• Complete a job application
• Join our talent pool (if you haven’t already) by completing an additional questionnaire and a pre-employment assessment

Next Steps

• Successful applicants will create a job-specific Candidate Profile to answer job specific questions and/or complete a work sample exercise to showcase your skills for this role.
• Employers use Candidate Profiles to anonymously* shortlist candidates
• Candidates and employers will meet to discuss the role in more detail

*whenever possible