Description
Job Title: Call Centre Manager
Location: Remote
Working Hours: Central Standard Time (9 AM – 5 PM)
Role Type: Full-Time
We're looking for a Call Centre Manager to lead customer care operations and oversee end-to-end insurance claims handling within a vehicle and automotive-focused environment. You’ll operate at the intersection of customer experience, claims processing, and operational leadership ensuring customers are supported efficiently while claims are handled accurately and without delay.
This role exists to bring structure, visibility, and accountability to both customer interactions and claims workflows. You’ll own the quality of conversations, the speed and accuracy of claims handling, and the consistency of service delivery across the business.
You’ll be directly involved in customer communication when needed particularly for escalations or complex cases, while also managing and coordinating teams across departments and regions. This includes ensuring smooth handoffs between customer care, claims processing, and any stakeholders involved in vehicle repairs or insurance workflows.
This is a hands-on leadership role for someone who understands how to run a tight operation in an automotive or vehicle insurance environment, where customer trust, speed, and accuracy are critical.
3–6+ years of experience in call centre operations, with at least 1–2 years in a management or supervisory role
Preferred: Prior experience in vehicle insurance, automotive claims handling, or automotive repair operations
Strong understanding of insurance claims processes, documentation, and lifecycle management
Comfortable handling customer interactions directly, including escalations and sensitive cases
Proven ability to manage and improve call centre KPIs (response times, resolution rates, customer satisfaction, etc.)
Experience overseeing both inbound and outbound call operations
Ability to manage, coach, and hold teams accountable across multiple functions or regions
Experience coordinating with repair teams, vendors, or third parties involved in automotive services
Ability to identify operational gaps and implement process improvements quickly
Strong organisational and reporting skills - able to maintain visibility across customer care and claims pipelines
Experience with CRM systems, call centre tools, and workflow tracking systems
Excellent spoken and written English
Ability to work aligned with Central Standard Time (9 AM – 5 PM)
Self-directed operator who can run daily operations without constant oversight
High attention to detail, especially in claims handling and customer communication.
Competitive salary based on experience
Fully remote role with structured working hours
Direct ownership of call centre performance and operational outcomes.
Opportunity to build and optimise a high-functioning support and claims team.
High-impact role with clear visibility into business operations and customer experience
Remote Call Centre Manager • Oshawa, Ontario
Remote Sales Supervisor – Fast-Track to Leadership!.We’re looking for ambitious individuals to join our.Performance-based role with unlimited earning potential.Leadership Training & Mentorship.Deve... Show more
We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more
Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more
A multinational IT company in Oshawa seeks a Sales Strategist with over 5 years of experience, including 2 years in sales activities.This role includes creating strategies for sales and marketing, ... Show more
Since its launch 5 years ago, over 50MN users have earned and withdrawn over $150MN! The platform is rated 4.TrustPilot with over 230k+ reviews, establishing Freecash as one of the highest rated op... Show more
An outstanding opportunity has become available for a high performing Telesales Professional to join a growing and ambitious business in Greater Manchester.This is a role for someone who thrives on... Show more
Home Support Workers are an integral part of a health care team, and in this role, you will encourage, support, and promote independence for patients in home and community care settings by assistin... Show more
As an Assistant Restaurant Manager at Tim Hortons in Beaverton, ON, you will inspire your team to deliver exceptional guest services while upholding operational standards.Create a welcoming and eff... Show more
Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more
Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more
Join Splitsville as a Deputy Manager and in return you'll get:.Discounts on food and $1 bowling.Access to our in‑house training pathways.Mental health support benefits.When joining Splitsville as a... Show more
We are currently requesting resumes for the following position.Pickering (Hybrid – 2 days remote).Responsible for supporting steam generator inspection and maintenance campaigns from engineering li... Show more
Title: – Assistant Restaurant Manager.Hours: – 30 to 40 hours per week.Education: – Completion of Secondary school.Employment Requirements: – Minimum 1 Year.Work Location: – 11 Beaver Ave, Beaverto... Show more
We’re inviting individuals from all backgrounds, including those searching for call centre agent roles, to express interest in joining upcoming consumer research studies.These may include online in... Show more
We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more
Support project delivery as a Business Analyst in a fully remote role.Drive the life-cycle process, document requirements, and identify opportunities while ensuring project excellence throughout th... Show more
We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more
Superprof is Canada's tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest community ... Show more
Durham Regional Road 15, Beaverton, ON, L0K.As an Assistant Restaurant Manager you empower and lead your team to deliver exceptional guest experiences.You promote a respectful team environment and ... Show more
Responsive Health Management Inc.Be among the first 25 applicants.Responsive Health Management Inc.Get AI-powered advice on this job and more exclusive features.Direct message the job poster from R... Show more
