Description
Job Title: Call Centre Manager
Location: Remote
Working Hours: Central Standard Time (9 AM – 5 PM)
Role Type: Full-Time
We're looking for a Call Centre Manager to lead customer care operations and oversee end-to-end insurance claims handling within a vehicle and automotive-focused environment. You’ll operate at the intersection of customer experience, claims processing, and operational leadership ensuring customers are supported efficiently while claims are handled accurately and without delay.
This role exists to bring structure, visibility, and accountability to both customer interactions and claims workflows. You’ll own the quality of conversations, the speed and accuracy of claims handling, and the consistency of service delivery across the business.
You’ll be directly involved in customer communication when needed particularly for escalations or complex cases, while also managing and coordinating teams across departments and regions. This includes ensuring smooth handoffs between customer care, claims processing, and any stakeholders involved in vehicle repairs or insurance workflows.
This is a hands-on leadership role for someone who understands how to run a tight operation in an automotive or vehicle insurance environment, where customer trust, speed, and accuracy are critical.
3–6+ years of experience in call centre operations, with at least 1–2 years in a management or supervisory role
Preferred: Prior experience in vehicle insurance, automotive claims handling, or automotive repair operations
Strong understanding of insurance claims processes, documentation, and lifecycle management
Comfortable handling customer interactions directly, including escalations and sensitive cases
Proven ability to manage and improve call centre KPIs (response times, resolution rates, customer satisfaction, etc.)
Experience overseeing both inbound and outbound call operations
Ability to manage, coach, and hold teams accountable across multiple functions or regions
Experience coordinating with repair teams, vendors, or third parties involved in automotive services
Ability to identify operational gaps and implement process improvements quickly
Strong organisational and reporting skills - able to maintain visibility across customer care and claims pipelines
Experience with CRM systems, call centre tools, and workflow tracking systems
Excellent spoken and written English
Ability to work aligned with Central Standard Time (9 AM – 5 PM)
Self-directed operator who can run daily operations without constant oversight
High attention to detail, especially in claims handling and customer communication.
Competitive salary based on experience
Fully remote role with structured working hours
Direct ownership of call centre performance and operational outcomes.
Opportunity to build and optimise a high-functioning support and claims team.
High-impact role with clear visibility into business operations and customer experience
Remote Call Centre Manager • Edmonton, Alberta
Elevate customer satisfaction as a proactive Client Success Manager.Foster relationships and drive sales with tailored solutions while enjoying a flexible remote work environment.This position is c... Show more
A growing insurance company is seeking motivated Customer Care Managers to join their remote support team.This role offers uncapped earning potential, flexible hours, and a supportive virtual cultu... Show more
Take charge in a remote Customer Service position that emphasizes data entry and order management.Play a pivotal role in maintaining customer satisfaction through accurate data practices.As a vital... Show more
A leading iPaaS solution provider in Toronto seeks an experienced Customer Success Manager to engage with strategic customers and enhance their journey with the platform.The role involves managing ... Show more
A growing business services company is seeking Remote Call Center Representatives to support customer service initiatives for well-known clients.In this role, you will handle inquiries, promote pro... Show more
About the job Remote Sales Representatives.Ready to Build a Career You Love from Home?.Whether you're just getting started or ready for a change, this could be the.Work from home, grow at your pace... Show more
Become a B2B Demand Generation Manager with Directive Consulting and enhance marketing performance for multiple clients in a remote setting.Focus on deep marketing strategy and execution.Directive ... Show more
Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more
Each day and each call can be different.We thank, connect, engage and inspire.We are all about teamwork, customer connections and most importantly, having fun while we do it.We find new child spons... Show more
Remote Call Center Representative - Remote.MCI is a rapidly growing technology-enabled business services company in the USA, with a global call center footprint across multiple countries.We deliver... Show more
Remote Call Center Representative.MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.With a commi... Show more
LOCATION: Remote Work-at-Home | Canada POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations t... Show more
We’re inviting individuals from all backgrounds, including those searching for call centre agent roles, to express interest in joining upcoming consumer research studies.These may include online in... Show more
A financial solutions provider in Windsor is seeking a Lead Generation Representative to work remotely on a commission basis.This position offers flexible scheduling, primarily Monday to Friday, wi... Show more
About the job Customer Service Remote Job.The nature of this Job is an entry-level Job and no prior experience is required to start earning money.To Get started with us, make sure you follow and re... Show more
A leading BPO company is seeking Work From Home Inbound Contact Centre Agents to provide empathetic customer support.Responsibilities include responding to customer calls, assisting with inquiries,... Show more
The nature of this Job is an entry-level Job and no prior experience is required to start earning money.To Get started with us, make sure you follow and read these 3 simple Steps;.Fill in your Info... Show more
AO Globe Life - Simonne LeBlanc is seeking a Customer Care Manager to join our remote support team.This full-time, work-from-home position offers uncapped earning potential, flexible hours, and lon... Show more
LOCATION: Remote Work-at-Home | Canada POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations t... Show more
ApexFocusGroup collaborates with research firms, universities, and trusted brands to gather genuine consumer insights.We help connect everyday people with flexible remote market research opportunit... Show more
