Talent.com
Midea
Remote Technical Support SpecialistMidea • Edmonton, Alberta
Remote Technical Support Specialist

Remote Technical Support Specialist

Midea • Edmonton, Alberta
30+ days ago
Job type
  • Full-time
  • Remote
Job description

Technical Support Specialist- HVAC


Location: Remote



About Midea America Canada Corporation (MACC):


Midea America Canada Corporation (MACC) is a Global leader in home appliances manufacturing, dedicated to improving the lives of consumers through innovative, high-quality products. At MACC, we pride ourselves on fostering creativity and excellence in every aspect of our work.


This internship provides a unique opportunity to work with a dynamic team, gain hands-on experience in marketing and communications, and contribute to impactful campaigns.



We are seeking a Technical Support Specialist with strong hands-on experience in HVAC systems, particularly in gas and refrigeration. This role is responsible for providing technical support, troubleshooting, and guidance to customers and internal teams, ensuring the proper installation, operation, and maintenance of HVAC equipment.



The ideal candidate has a solid technical background and holds relevant certifications such as Gas Certification and/or Refrigeration License, with the ability to diagnose and resolve issues efficiently while ensuring compliance with safety regulations.




Key Responsibilities:



  • Communicate with customers for daily technical inquiries and provide the solution;

  • Responsible for the full lifecycle management of products, combining the development and changes of the market, technology, etc., to manage the lifecycle of product planning, launch, upgrading, iteration, and delisting,

  • Collaborate with Product Supervisor to plan and manage customer product lines in business regions, prepare regional product maps, and organize market analysis;

  • Collaborate with pre-sales and after-sales technician to plan new products based on market demand, conduct product transformation, prepare product launch materials, follow up and rectify market quality;

  • Cooperate with headquarter promote our new product and work with sales to achieve new business opportunities

  • Responsible for refining the selling points of planned products in various regions, and supporting the launch of new products through production, research, and sales;

  • Collaborate with Product Supervisor to conduct market industry and competitor trends survey, regularly collecting and analysing industry, market, and competitor information.



Qualifications and Skills:



  • Bachelor’s Degree, preferably in Mechanical Engineering

  • Fluency in French (mandatory), with the ability to communicate effectively with customers and internal teams.

  • Gas Certification and/or Refrigeration License required for HVAC

  • 3+ years of customer-facing residential HVAC experience

  • Strong interpersonal skills with the ability to communicate with technical teams

  • Strong problem-solving skills and ability to organize/execute a strategy

  • A proven leader with the ability to influence others at all levels within the organization

  • Goal-oriented & self-managed

  • Ability to thrive in a collaborative team environment

  • Experience identifying opportunities to provide excellent value for the customer



The expected base salary range for this role is CAD70,000 – CAD85,000. Final compensation will be based on a variety of factors, including experience, skills, and qualifications relevant to the position. This job posting represents a current opportunity within the company.



Midea America Corp. is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.


Create a job alert for this search

Remote Technical Support Specialist • Edmonton, Alberta

Similar jobs

Technical Support Specialist MV Drives

BlackBerry Inc.edmonton, division no. 11, Canada
Full-time

At ABB, we help industries run leaner and cleaner—and every person here makes that happen.You’ll be empowered to lead, supported to grow, and proud of the impact we create together.Join us and help... Show more

 • Promoted

Technical Support Specialist MV Drives

ABBEdmonton
Full-time

At ABB, we help industries run leaner and cleaner—and every person here makes that happen.You’ll be empowered to lead, supported to grow, and proud of the impact we create together.Join us and help... Show more

 • Promoted

Live Support & Onboarding Specialist

Jane AppEdmonton, Division No. 11, CA
Full-time

A leading practice management platform in Canada is looking for a Customer Support Representative.In this role, you'll blend support, sales, and onboarding, engaging with clients through various co... Show more

 • Promoted

Remote Tax Support Specialist - Flexible Hours

Working SolutionsEdmonton, Division No. 11, CA
Remote
Temporary

A leading customer support services provider seeks tech-savvy independent contractors to assist customers of Intuit TurboTax from home.The role requires a sincere desire to help, and no prior tax e... Show more

 • Promoted

Remote AI Chatbot Trainer & Support Specialist

DataAnnotationEdmonton, Division No. 11, CA
Remote
Full-time

A technology company is seeking a Customer Service Representative for a remote position.Responsibilities include teaching AI chatbots, writing diverse conversations, and conducting performance comp... Show more

 • Promoted

Work From Home Customer Support Specialist

Pan Ton Group AgencyEdmonton, Division No. 11, CA
Remote
Full-time

Become a Customer Support Specialist with data entry responsibilities, working from home in Toronto, ON, with a competitive pay rate of $28/hour.Engage actively with customers while managing data e... Show more

 • Promoted

Remote Patient Support Specialist (Canada)

AVEEEdmonton, Division No. 11, CA
Remote
Full-time

A growing healthcare company is seeking a Customer Support Specialist to join their remote team across Canada.In this role, you will assist patients through various communication channels and help ... Show more

 • Promoted

Tier 2 Support Consultant for Esri Canada

Esri CanadaEdmonton, Division No. 11, CA
Full-time

Esri Canada is looking for a Tier 2 Support Consultant to provide excellent customer support for Assessment Analyst® GAMA.Help clients succeed by troubleshooting and resolving tech challenges effec... Show more

 • Promoted

Specialist Solution and System Integration - Technical

Global Talent Alliance, CanadaEdmonton, Division No. 11, CA
Full-time

Specialist Solution and System Integration - Technical.Job Openings Specialist Solution and System Integration - Technical.About the job Specialist Solution and System Integration - Technical.Job a... Show more

 • Promoted

Remote Bilingual Customer & Tech Support Specialist

ConcentrixEdmonton, Division No. 11, CA
Remote
Full-time

A top-tier employer in customer service is looking for candidates for a remote position based in Calgary, Alberta.The role involves handling customer inquiries via various communication channels an... Show more

 • Promoted

Remote-First Technical Support Manager: Lead & Elevate

commonskuEdmonton, Division No. 11, CA
Remote
Full-time

A leading software company in Canada is seeking a Technical Support Manager to lead their support function.This role involves both management of a support team and hands-on technical troubleshootin... Show more

 • Promoted

Information Technologist (IT) Support Specialist / EMR Analyst

Radius-Community-Health-Edmonton, Division No. 11, CA
Full-time +1

Information Technologist (IT) Support Specialist / EMR Analyst.Radius Community Health & Healing (Radius) provides interdisciplinary, team based, integrated, comprehensive, and person-centered prim... Show more

 • Promoted

Remote Call Center Specialist — Customer Support (Canada)

MCIEdmonton, Division No. 11, CA
Remote
Full-time

A leading Business Process Outsourcing company is seeking Remote Call Center Representatives to offer outstanding customer support from home.Responsibilities include answering customer inquiries an... Show more

 • Promoted

L2-L3 Support Specialist - Edmonton

Compugen IncEdmonton
Full-time

Join Compugen as a Deskside L2-L3 Support Specialist in Edmonton.This on-site role offers both remote and in-person technical support for various devices ensuring high customer satisfaction and ope... Show more

 • Promoted

Remote Customer Support Specialist — 3-Month Contract

Crypto Pro NetworkEdmonton, Division No. 11, CA
Remote
Part-time +1

A financial services innovator is seeking a Part-Time Customer Support Representative for a 3-month contract.This remote position requires candidates to reside in Canada and offers flexible hours.R... Show more

 • Promoted

Vancouver Remote Support Engineer Opportunity

NTT DATA, Inc.Edmonton, Division No. 11, CA
Remote
Full-time

Be a vital part of NTT DATA Services as a Remote Production Support Engineer located in Vancouver, British Columbia.Your role will emphasize system reliability and customer satisfaction through exp... Show more

 • Promoted

Remote Technical Support Specialist (Customer Care)

BIS Safety SoftwareEdmonton, Division No. 11, CA
Remote
Full-time

A dynamic software company located in Toronto is seeking a Customer Service Representative to provide remote technical support and outstanding service.The ideal candidate has at least 2 years of cu... Show more

 • Promoted

Bilingual Remote Customer & Tech Support Specialist

ConcentrixEdmonton, Division No. 11, CA
Remote
Full-time

A leading customer service company in Peel Region, Mississauga is looking for customer service representatives to assist customers via phone or internet.The ideal candidate is fluent in English and... Show more

 • Promoted

Remote Customer Support Specialist

MCIEdmonton, Division No. 11, CA
Remote
Full-time

A leading business services company based in Canada is urgently hiring Work-at-Home Call Center Agents to provide outstanding customer service remotely.The role requires applicants to be at least 1... Show more

 • Promoted

Customer Support Representative, Tax Software - REMOTE

Working SolutionsEdmonton, Division No. 11, CA
Remote
Temporary

Working Solutions seeks engaging and tech savvy independent contractors to provide customer support to.No prior tax experience needed for this role*.In this role, you will assist customers with sof... Show more