Talent.com
Smile Digital Health
Remote Business & Technical Documentation Analyst- Remote, CanadaSmile Digital Health • Dieppe, New Brunswick
Remote Business & Technical Documentation Analyst- Remote, Canada

Remote Business & Technical Documentation Analyst- Remote, Canada

Smile Digital Health • Dieppe, New Brunswick
30+ days ago
Job type
  • Full-time
  • Remote
Job description
Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte's Technology Fast 50 Ranking for 2024! Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform. At its heart, the Smile platform enables people and organizations to better manage healthcare data. We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing #BetterGlobalHealth to patients everyday!
Apply today and find plenty of reasons to SMILE!
The BSA Technical Writer will support internal and client-facing projects, with a primary focus on producing and maintaining high-quality product documentation such as implementation guides, runbooks, and user manuals. This role acts as a bridge between business needs, technical execution, and knowledge management by translating complex healthcare and FHIR-related functionality into accessible, easy-to-follow documentation. The BSA Technical Writer will work closely with solution architects, developers, and technical product managers to gather insights, define processes, and communicate product capabilities through written content that empowers Smile’s users and enhances implementation success.

Responsibilities:

    • Develop and maintain in-depth understanding of Smile Digital Health’s product capabilities and how they integrate with client environments.
    • Translate high-level business needs into detailed technical requirements.
    • Collaborate with solution architects, developers, and QA to ensure solution requirements are properly documented.
    • Maintain high-quality documentation throughout the project lifecycle.
    • Create and manage client support documentation, internal knowledge libraries, and transition materials
    • Collaborate cross-functionally with UX, Sales, Implementation, and Support teams.
    • Lead and record outcomes of knowledge exchange meetings; ensure relevant updates are reflected in documentation.
    • Own and resolve documentation-related tickets and drive documentation update cycles.
    • Track and report on quarterly documentation metrics.
    • Maintain and manage a client FAQ repository and ensure compliance with privacy and security standards.
    • Accountable for ensuring that all working hours are accurately reported in Netsuite on a daily or weekly basis, that the majority of (if not all) hours are tracked as billable and that the project management tool in Netsuite is properly and fully utilized.
    • Tracking and reporting of billable hours is a critical aspect of project management and delivery to our customers and this is a major area of accountability.
    • Research and document key business processes with relevant organizations
    • Facilitate meetings with technical and product experts to produce templates and ensure clarity in documentation requirements

Requirements:

    • 5+ years of experience in business/systems analysis and technical writing.
    • Bachelor’s degree in Computer Science, Information Systems, Library and Information Science, English, or a related field.
    • Proven experience in strong ability to translate complex technical concepts into digestible content for diverse audiences.
    • Familiarity with system integration, EMRs, HL7, REST APIs, FHIR, DBMS, and application development.
    • Familiarity with version control for managing documentation and code examples.
    • Experience in healthcare or health tech ecosystems is a strong asset.
    • Proven ability to work independently and collaboratively across departments.
    • Excellent analytical, verbal/written communication, and organizational skills.
    • Experience with Agile, Scrum, and/or Waterfall methodologies.
    • A natural problem-solver with a passion for clarity, precision, and helping others succeed through accessible information.
    • Experience with FHIR versions and profiles.
    • Experience with Darwin Information Typing Architecture (DITA) as a nice-to-have
Some of the benefits we offer:* Remote Work Environment* Flexible Time Away From Work Policy including PTO, Personal and Sick Days* Competitive Salary and Health/Medical Benefits* RRSP/TFSA/401K Employee Contribution* Life and Disability* Employee Assistance Program* FHIR Study Program and Skillsoft Learning* Super HAPI Fun Club
Smile's core values include respect, inclusion, embracing our differences, and celebrating shared values because our people are the foundation of our success. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work. We are dedicated to fostering a workplace that values diversity, equity, and inclusion. We welcome and encourage candidates of all backgrounds to apply. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.
Create a job alert for this search

Remote Business & Technical Documentation Analyst- Remote, Canada • Dieppe, New Brunswick

Similar jobs

IT Technical Business Analyst - Senior (Remote) JP857

PathlionMoncton, Moncton Parish, CA
Remote
Full-time

As part of the Technical Debt Mitigation Program, several applications have been identified as requiring improved technical visibility and dependency understanding to support risk assessment and re... Show more

 • Promoted

Bilingual Pharmacy Trainer - Business Analyst II

TELUSMoncton, Moncton Parish, CA
Full-time

Bilingual Pharmacy Trainer - Business Analyst II.Join to apply for the Bilingual Pharmacy Trainer - Business Analyst II role at TELUS.The Kroll Pharmacy team supports pharmacy customers across Cana... Show more

 • Promoted

Power BI & Data Insights Analyst - Remote Canada

Source CodeMoncton, Moncton Parish, CA
Remote
Full-time

A technology consulting firm is seeking an Int.Business Intelligence Analyst in Edmonton.The role focuses on delivering BI solutions using Power BI, requiring strong skills in data analysis, visual... Show more

 • Promoted

Remote French Data Analyst in Canada

TELUS Digital AI Data SolutionsMoncton, Moncton Parish, CA
Remote
Part-time

A leading technology service provider is seeking an Online Data Analyst for a part-time remote position.As a detail-oriented individual, you will enhance digital maps' content and quality while con... Show more

 • Promoted

Remote Agile Business Consultant — Gap Analysis (Contract)

VGen Technologies LLCMoncton, Moncton Parish, CA
Remote
Temporary

A consulting technology firm is seeking a Business Consultant - Intermediate for a 12+ month contract.Primarily a remote role with possible in-person meetings, you will work with the Registries Mod... Show more

 • Promoted

Remote Community Insights Analyst (Canada)

Standing on GiantsMoncton, Moncton Parish, CA
Remote
Full-time

A dynamic online community agency is seeking a Community Data Analyst to support their Community Insights team for Airbnb.In this remote role based in Canada, you will be responsible for collecting... Show more

 • Promoted

Online Data Analyst | Remote French Canada

TELUS Digital AI Data SolutionsMoncton, Moncton Parish, CA
Remote
Part-time

Are you a detail-oriented individual with a passion for research and a good understanding of national and local geography? This freelance opportunity allows you to work at your own pace and from th... Show more

 • Promoted

Data Analyst (Remote)

Chord StrategyMoncton, Moncton Parish, CA
Remote
Full-time

The Battle of Giants exists to answer a simple but important question:.Will a company’s strategy lead to growth?.We do this to help investors and corporate execs assess a company’s growth potential... Show more

 • Promoted

Remote QA Analyst – SAP ERP & API Integrations

Vantix Systems Inc.Moncton, Moncton Parish, CA
Remote
Full-time

A technology solutions provider is seeking a QA Analyst to support an enterprise transformation initiative involving SAP ERP technologies.The candidate will focus on modernizing finance, supply cha... Show more

 • Promoted

Bilingual Technical Support Analyst (French/English)

SearchLabsMoncton, Moncton Parish, CA
Full-time

Bilingual Technical Support Analyst (French/English).Bilingual Technical Support Analyst (French/English).Technical Bilingual (French/English) Support Analyst – Level 1/2.You will be working in a s... Show more

 • Promoted

IT Technical Business Analyst - Intermediate (Remote) JP856

PathlionMoncton, Moncton Parish, CA
Remote
Full-time

Tech Debt Mitigation Program Service Mapping.As part of the Technical Debt Mitigation Program, several applications have been identified as requiring improved technical visibility and dependency un... Show more

 • Promoted

Strategic Proposal Analyst - Remote Work

BairesDevMoncton, Moncton Parish, CA
Remote
Full-time

Strategic Proposal Analyst - Remote Work.Strategic Proposal Analyst - Remote Work.At BairesDev®, we've been leading the way in technology projects for over 15 years.We deliver cutting‑edge solution... Show more

 • Promoted

Healthcare Business Analyst

BuzzClanMoncton, Moncton Parish, CA
Full-time

Get AI-powered advice on this job and more exclusive features.Direct message the job poster from BuzzClan.My connection request means a job opportunity for you , (Hiring for Senior Java Lead), (UI ... Show more

 • Promoted

IAM Governance Analyst (SailPoint) Remote

Nexus Systems Group Inc.Moncton, Moncton Parish, CA
Remote
Full-time

A leading technology consulting firm is seeking an IT Security Analyst to support the IAM Governance team.The role involves overseeing access management and ensuring compliance with security measur... Show more

 • Promoted

Senior LLMOps

Marler & Associates SearchMoncton, Moncton Parish, CA
Full-time

Remote (Eligible to work in Canada; Preference to residents of Quebec).HR Tech / Conversational AI / SaaS.Our client is redefining the talent acquisition game by designing conversational assessment... Show more

 • Promoted

Bilingual Document Specialist - Remote (FR/EN)

McCarthy TétraultMoncton, Moncton Parish, CA
Remote
Full-time

Un cabinet d'avocats canadien recherche un(e) spécialiste bilingue en traitement de documents pour soutenir son équipe.Le poste exige une expertise en création et correction de documents juridiques... Show more

 • Promoted

Analyst, Asset Management (Remote)

Mini Mall Storage PropertiesMoncton, Moncton Parish, CA
Remote
Full-time

Analyst, Asset Management (Remote).Join to apply for the Analyst, Asset Management (Remote) role at Mini Mall Storage Properties.Mini Mall Storage Properties has experienced rapid growth since begi... Show more

 • Promoted

Remote Performance Test Analyst: LoadRunner & CI/CD Expert

2iSolutions Inc.Moncton, Moncton Parish, CA
Remote
Temporary

A technology consulting firm is seeking a Performance Test Analyst in Toronto for a 6-month contract opportunity.This remote role requires 4–5 years of experience in performance testing and experti... Show more

 • Promoted

Remote Portfolio Architect – Canada

Fidelity CanadaMoncton, Moncton Parish, CA
Remote
Full-time

A leading financial services firm based in Toronto is seeking a Portfolio Strategist to enhance its portfolio construction capabilities.The role involves supporting advisor clients and internal par... Show more

 • Promoted

Remote Revenue Ops Analyst II — Automate Funnels & Growth

AffirmMoncton, Moncton Parish, CA
Remote
Full-time

A leading finance technology firm is seeking a driven analyst to join the Revenue Operations team.In this role, you will design and optimize merchant lifecycle processes, manage stakeholders across... Show more