Talent.com
Crossfuze
Remote Associate Engagement ManagerCrossfuze • Regina, Saskatchewan
Remote Associate Engagement Manager

Remote Associate Engagement Manager

Crossfuze • Regina, Saskatchewan
30+ days ago
Job type
  • Full-time
  • Remote
Job description

The Associate Engagement Manager (AEM) is responsible for managing the successful deployment of ServiceNow solutions for Crossfuze clients, supporting our Engagement Management team, and acting as the client contact for services. Additional responsibilities for the AEM include scheduling, resource management, providing project status, and maintaining high levels of client satisfaction.

This position is fully remote, candidates for this role must be located in Canada.

Position Responsibilities:

  • Single point of contact for ServiceNow client engagements
  • Responsible for client satisfaction throughout the engagement
  • Understands the client business issues and problems and helps the client change the way they work
  • Works with engagement managers to produce weekly project reports
  • Manages project risks, issues, action items, and decisions
  • Manages project resources, schedules, tasks, and other project work as requested by engagement managers
  • Identifies opportunities to provide additional value to our clients
  • Supports the continuous improvements of our implementation methodology and service offerings based on client experiences
  • Schedules and facilitate meetings, including producing agendas, meeting notes, and following up on meeting actions
  • Maintain 75% billable utilization target after 180 days in the position
  • A Bachelor’s degree or equivalent experience
  • Very strong communication skills with the ability to set appropriate expectations with clients
  • Experience or training in project management
  • Strong organizational and analytical skills
  • Strong interpersonal skills, client-centric attitude, ability to deal with cultural diversity
  • Demonstrated ability to lead teams and achieve success with client software implementation projects
  • Background working with external clients and companies is desirable
  • Experience working on ServiceNow projects preferred
  • Agile Scrum experience and Scrum Master certification is desirable
  • ITIL V3 or V4 Foundations Certification is preferred
  • The quality of work is more important than when or where it gets done. On Fridays starting at noon local time there are: no meetings and no messages so you are free to use the afternoon for what you need. Email cleanup, a trip to the zoo with the kids, it’s up to you!
    • Flexible remote work options
    • Additional PTO day for mental health
    • Competitive paid time off
    • Half-day Fridays
  • Your time is valuable, both at work and away from it. We look ahead and support you in your professional goals. While also offering family-friendly benefits.
    • Paid maternity and paternity leave for biological birth and adoption
    • Newborn, adoption and fertility assistance
    • Competitive training & development programs
    • Extended Healthcare Plan
    • Group RRSP with employer match
    • 10 days toward bereavement leave
  • Crossfuze believes in promoting mindfulness, relaxation, and wellness. We offer a premium subscription to the Calm app for every employee as well as 5 additional people of the employees’ choice.

Compensation Range:

The anticipated compensation range for this position is $70,000-90,000 CAD annually. Many factors are taken into consideration when determining the compensation rate for a potential new employee including years of experience, training and education, geographic location, and other factors.

Equal Employment Opportunity:

Our organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, status with regard to public assistance or any other legally protected basis, in accordance with applicable law.

Create a job alert for this search

Remote Associate Engagement Manager • Regina, Saskatchewan

Similar jobs

Earn Money By Taking Surveys - Remote

AlmediaCraven, Canada
Remote
Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more

 • Promoted

Membership Sales Associate

Orangetheory Fitness 10105Regina, Division No. 6, CA
Full-time

Join the fast-growing phenomenon where you get to work alongside industry-leading talent in a high-performance culture who are passionate, experienced, and determined.Fastest-Growing Private Compan... Show more

 • Promoted

Call Center Representative Agent Work From Home - Part Time Focus Group Panelists

ApexFocusGroupLumsden No. 189, Saskatchewan, Canada
Remote
Full-time +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Call Center Representative Agent experience needed.Call ... Show more

 • Promoted

Remote Benefits Specialist

AO-Globe LifeRegina, Division No. 6, CA
Remote
Permanent

About the job Remote Benefits Specialist.AIL is a leading insurance and supplemental benefits provider.The company provides its clients with value and unbeatable customer service with complete tran... Show more

 • Promoted

Career Growth Client Benefits Representative

AO Garcia AgencyRegina, Division No. 6, CA
Full-time

Transform your career as a Client Benefits Representative with Global Elite Empire Consultants, where flexibility and growth opportunities abound.Work remotely while crafting a schedule that suits ... Show more

 • Promoted

Remote Sales Associate - Empathetic Client Solutions

AO Globe LifeRegina, Division No. 6, Canada
Remote
Full-time

A financial protection organization is seeking skilled communicators for a remote role.This position combines client-focused service with sales opportunities, driving meaningful impact while advanc... Show more

 • Promoted

Remote Mortgage Agent & Broker — Training, Mentorship & Commission

8Twelve Mortgage CorporationRegina, Division No. 6, CA
Remote
Full-time

A growing financial services network in Canada is seeking motivated Mortgage Agents/Brokers to join their remote team.This commission-based role offers an opportunity to manage your personal pipeli... Show more

 • Promoted

Wealth Associate Advisor

AutismservicesRegina, Division No. 6, Canada
Full-time

As a Wealth Associate Advisor with a growing Regina financial advisory firm, you will work closely with the Senior Advisor Team to support and enrich new and existing client relationships.Preparing... Show more

 • Promoted

Assistant Manager Leading Sales and Customer Engagement Strategies

BoxLunch & Hot TopicRegina, Division No. 6, CA
Full-time

Become a pivotal Assistant Manager focusing on sales and customer engagement.Support the Store Manager in meeting sales targets and developing a cohesive team in a lively retail environment.In this... Show more

 • Promoted

Personal Banking Associate - Future Opportunities - Inviting Applicants who identify as First N[...]

TD SecuritiesRegina
Full-time

TD is committed to providing fair and equitable compensation opportunities to all colleagues.Growth opportunities and skill development are defining features of the colleague experience at TD.Our c... Show more

 • Promoted

Advisor-Focused Group Benefits Account Executive

Sun LifeRegina, Division No. 6, CA
Full-time

A leading financial services company is seeking an Account Executive for the SunAdvantage Group Benefits portfolio.This position focuses on managing advisor relationships, achieving financial objec... Show more

 • Promoted

Youth Residential Program Manager (Crisis Intervention)

NFI North, Inc.Milestone, Saskatchewan, Canada
Full-time

A non-profit human services organization is seeking a Residential Manager for a residential youth program in Milestone, Canada.The role involves planning daily activities, managing staff, and overs... Show more

 • Promoted

From Hobby to Income: Turn Gaming into a Paying Side Hustle

Free Cash by AlmediaLumsden No. 189, Other, Canada
Full-time

Receive a $5 welcome bonus when you complete your first offer!Make money in your spare time by completing online tasks:.Take paid surveys (5-15 minutes each).Test new mobile games and apps.Share yo... Show more

 • Promoted

Growth Marketing Manager - Hybrid Remote - $60,000 - $80,000 A Year

Chronic Care StaffingRegina, Canada
Remote
Full-time

Chronic Care Staffing is Hiring a Growth Marketing Manager!Location: Charleston, SC (Hybrid Remote)Schedule: Full-TimePay Rate: $60,000 – $80,000 annuallyEmployment Type: Full-TimeOverviewChronic C... Show more

 • Promoted

Remote Mortgage Advisor | High Earnings & Client Focus

ScotiabankRegina
Remote
Full-time

A leading bank in the Americas is seeking a results-driven Home Financing Advisor in Regina.This mobile role offers the chance to leverage banking expertise to build strong client relationships and... Show more

 • Promoted

Director, Card Platform & Experiences (Remote) - $238,000 - $298,000 A Year - Remote

AffirmRegina, Canada
Remote
Full-time

Director sought to lead the Card Platform and Experiences team, driving engineering outcomes and enhancing card-related capabilities. Show more

 • Promoted

Oracle Fusion Project Manager

Falcon Smart IT (FalconSmartIT)Milestone, Saskatchewan, Canada
Full-time

Direct message the job poster from Falcon Smart IT (FalconSmartIT).Customer Relation & Recruitment Manager at Falcon Smart IT || Hiring for UK/US/Poland || Elevate your career with a standout resum... Show more

 • Promoted

Client Services Associate

Hunter MercantileRegina, Division No. 6, CA
Full-time

A successful Regina investment management firm is seeking a dedicated Client Service Associate to support our growing team.You will be responsible for ensuring.Senior Investment Advisor and their s... Show more

 • Promoted

Remote Benefits Specialist: Personalize Coverage & Growth

srecruitingRegina, Division No. 6, CA
Remote
Full-time

A leading recruiting firm is looking for a Fully Remote - Benefits Specialist to manage benefit enrollments and assist customers with their coverage needs.This position offers the flexibility to wo... Show more

 • Promoted

Career Growth Through Remote Consulting

MediumRegina
Remote
Full-time

Experience a fulfilling career with Global Elite Empire Consultants as a remote professional dedicated to client financial well-being.Enjoy flexible working hours while conducting virtual client co... Show more