Talent.com
Endossed
Remote User Support RepresentativeEndossed • Markham, Ontario
Remote User Support Representative

Remote User Support Representative

Endossed • Markham, Ontario
30+ days ago
Job type
  • Full-time
  • Remote
Job description

What we are about & What we expect from our User Support Team

Endossed is more than a payment solution: it is a way for users to break free from digital servitude. Endossed has built the world’s first Buy Now, Pay Never solution, giving users the power to monetize their own data, on their own terms. The eight million e-commerces in the United States can benefit from a payment solution that boosts their topline, increases the rate of return shoppers, and empowers them to be in control of their data.

We won’t rest until everybody knows. We’re seeking a user support representative to join us on our mission to liberate the world from digital servitude. You will work hand-in-hand with our CEO; your part will be to ensure that the user experience with Endossed is seamless. Our ideal candidate will be trusted to dive right in, take the lead, use initiative, and help build a trillion-dollar company that will disrupt how consumers globally interact with their data.

You will

The user success representative will support our mission to help consumers gain financial ownership of their data by helping our users when they need help in the application, whether it's by:

  • Responding to requests via our direct chat in the application (Intercom)
  • Responding to emails sent by users complaining or wanting help (Gmail)
  • Creating content to automate the process of supporting users (blogs, videos, help documents)
  • Coordinating with our tech team to solve user problems, including but not limited to; not being able to sign in, connecting data sources, redeeming offers, trying to fraud our system, duplicating accounts, etc

The candidate will need a crystal clear understanding of our mission, our product and our user experience. The candidate will often exchange with Endossed's technical team but will report to the CEO.

You will not be a fit if

  • You are not driven and independant
  • Have less than excellent verbal and written communication skills
  • Are not hungry for success
  • You do not possess these traits
    • Relentlessness
    • Grit
    • Humility
    • Curiosity
    • Raw intelligence
    • Integrity
    • Courage

We value

  • Experience with user support
  • Amazing human beings who are hustlers and laugh in the face of adversity
Create a job alert for this search

Remote User Support Representative • Markham, Ontario

Similar jobs

Remote Implementation Support Specialist (E-Commerce) - $55,000 - $75,000 A Year - Remote

Financial Technology CompanyNorth York, Canada
Remote
Full-time

Provides technical support for e-commerce solution implementations, collaborating with engineering and operations teams to ensure successful integration for retail partners. Show more

 • Promoted

Remote Part-Time Research Participant (Administrative Support)

ApexFocusGroupToronto, ON, CA
Remote
Part-time

A flexible research opportunity provider in Canada seeks individuals to participate in remote consumer research studies.Ideal candidates can work from home and participate part-time based on availa... Show more

 • Promoted

IT Support Specialist

JAM CRMToronto
Full-time

We are JAM CRM, an award-winning, game-changing, forward-thinking, CRM agency tucked away in trendy Liberty Village.We’re looking for an IT Support Specialist to join our team of over 150 1:1 commu... Show more

 • Promoted

Remote Technical Support Specialist (Customer Care)

BIS Safety SoftwareToronto, ON, CA
Remote
Full-time

A dynamic software company located in Toronto is seeking a Customer Service Representative to provide remote technical support and outstanding service.The ideal candidate has at least 2 years of cu... Show more

 • Promoted

Remote Referral Partnerships Lead

Micro1Keswick, Ontario, CA
CA$30.00 hourly
Remote
Full-time

AI data lab for training frontier models and evaluating AI agents.Experts contribute their diverse subject matter knowledge across domains such as finance, healthcare, STEM engineering, and more.AI... Show more

 • Promoted

Remote Bilingual Customer & Tech Support Specialist

ConcentrixToronto, ON, CA
Remote
Full-time

A top-tier employer in customer service is looking for candidates for a remote position based in Calgary, Alberta.The role involves handling customer inquiries via various communication channels an... Show more

 • Promoted

Support Automation Engineer I - C$46,320 - C$57,900 A Year - Remote

CertnNorth York, Canada
Remote
Full-time

Seeking a Support Automation Engineer to resolve technical support tickets using software engineering principles and AI.Responsibilities include debugging, coding, developing automation, and integr... Show more

 • Promoted

Remote Customer Support at ForgeFit

ForgeFitToronto, ON, CA
Remote
Full-time

Become a Remote Customer Support Specialist at ForgeFit and play a vital role in assisting our fitness industry partners.Provide outstanding service to ensure seamless interactions from order to in... Show more

 • Promoted

Level I Support Desk

Propel HoldingsToronto, ON, CA
Full-time

Propel (TSX: PRL) is a fintech company building an AI‑driven platform that evaluates customers with a comprehensive set of data beyond traditional credit scores.The platform has helped consumers ga... Show more

 • Promoted

Customer Support Engineer - C$130,000 - C$165,000 A Year - Remote

vCluster LabsEast York, Canada
Remote
Full-time

Troubleshoot complex Kubernetes and vCluster issues for customers via Slack and ticketing, collaborating with engineering and influencing product improvements.Requires production Kubernetes experie... Show more

 • Promoted

Tech Support Representative

telMAX Inc.Markham
Full-time

Reporting to the Customer Service Team Lead, the Tech Support Representative is dedicated to assisting customers with inquiries, concerns, complaints, or any issues related to our products and serv... Show more

 • Promoted

Remote Senior Support Engineer - Automotive Electronics

Hamilton Motor CompanyToronto, ON, CA
Remote
Full-time

A leading automotive technology firm is seeking a full-time remote technical support representative to assist customers with aftermarket infotainment systems.You will need at least 3 years of relev... Show more

 • Promoted

Remote Healthcare IT Tier-2 Support Specialist

Rubicon PathToronto
Remote
Full-time

An IT consulting firm based in Ontario is seeking a Specialized IT Consultant with experience in the healthcare sector.Responsibilities include providing Tier 2 support, liaising with users and tec... Show more

 • Promoted

Customer Support Engineer - C$130,000 - C$165,000 A Year - Remote

vClusterToronto County, Canada
Remote
Full-time

The Customer Support Engineer will troubleshoot Kubernetes and vCluster issues, providing technical support via Slack and ticketing, collaborating with engineering, and documenting solutions. Show more

 • Promoted

Customer Support Specialist - C$23.1 An Hour - Remote

EcobeeToronto County, Canada
Remote
Full-time

Provide first-line technical and non-technical support to customers regarding device installation, software, and energy inquiries via phone, email, and chat.Assist with issue diagnosis and resolution. Show more

 • Promoted

Customer Support Representative, Tax Software - REMOTE

Working SolutionsToronto, ON, CA
Remote
Temporary

Working Solutions seeks engaging and tech savvy independent contractors to provide customer support to.No prior tax experience needed for this role*.In this role, you will assist customers with sof... Show more

 • Promoted

Remote Customer Support Representative

Waste Solutions CanadaToronto, ON, CA
Remote
Full-time

Maximize your potential with Waste Solutions Canada as a Remote Customer Support Representative.This role is centered on providing exemplary support to clients and vendors, ensuring a smooth servic... Show more

 • Promoted

Remote Administrative & IT Support Specialist

ConfidentialToronto, ON, CA
Remote
Full-time

A recruitment agency is seeking a Remote Administrative Assistant / Customer Service Representative to assist with daily administrative tasks and provide support within IT environments.The ideal ca... Show more

 • Promoted

FedEx Remote Customer Support Role

FreelanceshopToronto, ON, CA
Remote
Full-time

Thrive in a FedEx Remote Customer Support role where you'll assist customers with shipment inquiries and service requests directly from home.The focus is on outstanding service delivery.FedEx is lo... Show more

 • Promoted

Remote Customer Support Specialist

MCIToronto, ON, CA
Remote
Full-time

A leading business services company based in Canada is urgently hiring Work-at-Home Call Center Agents to provide outstanding customer service remotely.The role requires applicants to be at least 1... Show more