Talent.com
Valsoft Corporation
Remote Manager, Contact Center OperationsValsoft Corporation • Orangeville, Ontario
Remote Manager, Contact Center Operations

Remote Manager, Contact Center Operations

Valsoft Corporation • Orangeville, Ontario
30+ days ago
Job type
  • Full-time
  • Remote
Job description

The Manager of our Contact Center Operations plans and implements call center strategies and operations, improving systems and processes, new project development, assisting in and developing policies and procedures to meet specific goals, managing staff, and overseeing daily operations and staffing within our business development center. This role also focuses on problem solving, account relations, coaching and mentoring to ensure teams and individuals are meeting their production and service metrics. A successful Manager will bring change management experience and strong people and process leadership skills to the team.

Responsibilities:

  • Direct, administer and control the day-to-day operations and activities of the assigned team/customer account.
  • Ensure compliance with new and existing guidelines and procedures to provide high quality service and outstanding customer care.
  • Active Role by promoting the implementation and delivery of company initiatives and strategies, including partnering with Dev to ensure successful deployments.
  • Provide ongoing feedback in the form of coaching, correction action plans, performance evaluations and the development of SMART goals.
  • Accountable to meet or exceed all queue performance objectives to optimize the customer experience.
  • Promote and foster a positive work environment by encouraging communication and collaboration among the team.
  • Ensure effective communication within the Center and with key stakeholders outside of the operations (cascade relevant/important messages)
  • Take an active role in driving operational improvements in the Center by identifying and implementing opportunities.
  • Partner with Account Management to ensure we are actively working to improve the customer experience and reduce churn.
  • Collaborate with the HR team to maximize the recruitment strategy and manage staffing requirements.
  • Support and assist in the recruitment and onboarding process including suggesting refinements.
  • Participates in existing/potential client meetings where required.
  • Bachelor’s degree in business or related field experience or a combination of education and experience
  • 5+ years experience in call center management/operations management.
  • Strong, demonstrated experience in managing large, diverse, multi-site teams
  • Experience in Process Management, Product Management and Quality Management
  • Require cross functional negotiation and influencing skills to resolve problems and issues
  • Our Center has hours of operation between 7:00 am till 11:00 pm Monday to Friday and 8:00 am till 9:00 pm on Saturdays. The center is closed on Sundays and runs limited operations during Canadian holidays. Applicants are asked to be flexible to work within these hours of operation. Hours are subject to change with notice.
  • Criminal background check required.
  • Some travel required
  • Bilingualism would be considered an asset
  • Experience in the automotive industry would be an asset

What We Offer

  • A chance to be a part of a team of professionals committed to innovation, initiative, integrity & teamwork.
  • A full-time schedule, consisting of 40 scheduled hours per week.
  • Strong benefits offerings beginning after 3 months of employment.
  • Company match RRSP Plan
  • Access to our employee assistance program.
  • Monthly Bonus Plan
Create a job alert for this search

Remote Manager, Contact Center Operations • Orangeville, Ontario

Similar jobs

Call Center Representative Agent Work From Home - Part-Time Focus Group Panelist

Apex Focus Group Inc.Orangeville, ON, Canada
CA$75.00 hourly
Remote
Full-time +1

Job Title: Call Center Representative Agent Work From Home - Remote Panelists.Part-Time Focus Group Participants - Remote Work From Home (Up To $850/Week).Our company is seeking individuals to part... Show more

 • Promoted

Continuous Improvement Manager

LineageMilton, Halton Region, CA
Full-time

Seeking a strong Continuous Improvement Manager for our Milton, Canada facility.This onsite role focuses primarily on LEAN process improvement and is a key member of the site leadership team.Define... Show more

 • Promoted

Delivery Driver - Flexible Schedule

Uber eatsClearview, ON, CA
Full-time +2

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your... Show more

 • Promoted

Deliver with Uber on your schedule

Uber eatsAdjala-Tosorontio, ON, CA
Full-time +2

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your... Show more

 • Promoted

Delivery Driver - Make Money This Semester

Uber eatsAdjala-Tosorontio, ON, CA
Full-time +2

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your... Show more

 • Promoted

Earn Extra Income - Remote

AlmediaAdjala-Tosorontio, Canada
Remote
Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more

 • Promoted

Alternatives To Cash Jobs - Deliver with Uber

Uber eatsClearview, ON, CA
Full-time +2

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your... Show more

 • Promoted

Milton Operations Team Leadership Role

ABL Employment.comMilton, Halton Region, CA
Temporary

Take charge as an Operations Team Lead in Milton, ON with a focus on enhancing customer satisfaction and operational performance.This short-term contract role offers an opportunity for impact.Your ... Show more

 • Promoted

Food Delivery - Weekly Pay

Uber eatsClearview, ON, CA
Full-time +2

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your... Show more

 • Promoted

Deliver with Uber Eats

Uber eatsAdjala-Tosorontio, ON, CA
Full-time +2

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your... Show more

 • Promoted

Call Center Representative Agent Work At Home - Part Time Paid Panelists

ApexFocusGroupCaledon, Ontario, CA
Remote
Full-time +3

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No call center representative agent experience needed.Call ... Show more

 • Promoted

Work From Home Fast & Serious 100% Free - No experience

Clubshop | USAdjala-Tosorontio, Ontario
Remote
Full-time

Discover The System Surveoo That’s Helping Newbies Earn Daily.Turn your free time into daily earnings by answering simple surveys.No product or tech skills needed.Join For Free And Start Earn... Show more

Uber Eats Seasonal Delivery - Driver

Uber eatsEssa, ON, CA
Full-time +2

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your... Show more

 • Promoted

Call Center Representative Agent Work From Home - Part Time Focus Group Panelists

ApexFocusGroupCaledon, ON, CA
Remote
Full-time +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No call center representative agent experience needed.Call ... Show more

 • Promoted

Delivery Driver - Weekly Pay

Uber eatsClearview, ON, CA
Full-time +2

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your... Show more

 • Promoted

Data Center Technician — On‑Site, Flexible Contract (Milton)

Reboot MonkeyMilton, Halton Region, CA
Full-time

A technology services company is seeking a skilled Data Center Technician based in Milton, Canada, to support mission-critical infrastructure.The technician will perform hardware installations and ... Show more

 • Promoted

Earn Money By Taking Surveys - Remote

AlmediaClearview, Canada
Remote
Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more

 • Promoted

Earn Money Testing Apps - Remote

AlmediaEssa, Canada
Remote
Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more

 • Promoted

Deliver with Uber - Sign Up and Start Earning

Uber eatsClearview, ON, CA
Full-time +2

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your... Show more

 • Promoted

Delivery Driver - Uber Eats

Uber eatsAdjala-Tosorontio, ON, CA
Full-time +2

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your... Show more